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Mail attachments disappeared with Sierra

After upgrading to Sierra, for all my encrypted emails (mime) the attachments disappeared.

I do not see anything just a question mark instead of the attachment in each email.

With a backup I reimported a second time the mails but it hasn't changed anything.

Is ti a Sierra bug ? How to solve it ?

iMac, OS X Yosemite (10.10.3)

Posted on Sep 22, 2016 1:36 PM

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Posted on Sep 23, 2016 8:51 AM

More information:


I opened one email with an attachment directly copied from my El Capitan backup and opened it in Sierra Mail app by doublecliking. It was working perfectly the attachment was visible.

I searched the same email in Sierra Mail App and the attachment was not anymore readable (just a question mark appears instead).


Conclusion: I thing that, while importing mailboxes, sierra mail is corrupting a part of the emails (.emlx) which are after import not anymore readable !

137 replies

Nov 1, 2016 11:26 AM in response to pedro ramon

I finally spoke to a senior tech rep at Apple this morning and explained the problem that I was having: mail attachments not showing up and mail hanging and crashing alot after upgrading to Sierra. He did a screen share with me and noticed that I had Avast Free Mac security running. He suggested that I test turning off the mail shield to see if that was causing the issue. I did that and then re-started my computer and so far so good. Mail does seem to be running smoother. I checked with Avast to see if there is any update that might address compatibility issues with Sierra but have not heard back yet. I don't know if any of you have this installed but if you do, might be worth turning it off and seeing if your mail issues disappear.

Nov 1, 2016 4:34 PM in response to TheBobButler

No Avast here, or any Mail plugin or add-on. I've never run any plugin or add-on with Mail in the past.

I have not seen any crashing or unexpected quits in Mail.

For me, it's not intermittent, every email sent from my Apple ID iCloud account (with iCloud as the sending server) does not show attachments in Mail. The attachments do show if I access the same email in iCloud Mail in Safari. Of course, that requires that the email be in an iCloud mailbox. Emails sent from one of my POP accounts are not affected.


As I detailed above, moving one of the affected emails to the Inbox, then rebuilding the Inbox for my Apple iCloud account will make the attachments show up, but only temporarily.


I remain convinced that this is a bug in macOS Sierra Mail that affects only the display of attachments, and, as far as I've read, only for IMAP accounts.

Mail attachments disappeared with Sierra

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