iOS 10 Bluetooth Calling Infiniti G37

Hi


Since upgrading to the AT&T iPhone 7 (unwillingly - long story) with iOS 10, I have the unfortunate experience that Bluetooth is unusable for calling in my 2013 Infiniti G37.


Previously, accepting a call from the iPhone 6 resulted in the microphone being routed improperly, but accepting a call from the car's phone controls worked - audio and microphone routed correctly through the car's handsfree system.


On the iPhone 7, no matter which way you dial or accept a call in the car, the audio and microphone inputs always go through the phone. This is even though the phone indicates, incorrectly, that the audio is being routed through bluetooth.


This is a dangerous situation because you have to take your eyes off the road to try to correct it by switching the audio to the iPhone speaker or the iPhone handset, then switch it back to bluetooth in order for the audio to work correctly. Not good while driving.


It seems like Apple or its suppliers needs to issue new firmware or software updates to make this work correctly, asap.

Posted on Sep 22, 2016 7:40 PM

Reply
55 replies

Sep 29, 2016 2:49 PM in response to Ryanthered

This is a known issue already fixed by Nissan/Infiniti. If you have no call audio after updating to iOS 10 in 2010-2013 Infiniti and some Nissan vehicles with Navigation, ask your dealer for a software update. The software update information is contained in a service bulletin:


Nissan: NTB12-070b (No Audio During Phone Call with Apple iOS 10, Navigation System Reboots, and/or Audio Controls Will Not Respond - Amendment)


Infiniti: ITB12-054b (No Audio During Phone Call with Apple iOS 10, Navigation System Reboots, and/or Audio Controls Will Not Respond - Amendment)


If they don't have the update disc in stock, it may take them a couple of days to order it for you.

Sep 29, 2016 4:20 PM in response to Ryanthered

Today I emailed Infiniti about the iPhone 7 problem. Here is the response they gave me.


Thank you for contacting Infiniti and allowing us the opportunity to be of assistance. We apologize that you are experiencing concerns with connecting your new iPhone 7 to your 2012 Infiniti M via Bluetooth.While we do not have an exact timeline for compatibility of your new iPhone 7, we can tell you that Infiniti is continually testing new Bluetooth phones as they become available. Not all Bluetooth phones will pass Infiniti testing standards. Phones that pass our rigorous requirements will be added to the Recommended Devices list periodically.If you are wondering why your phone is not compatible, existing Bluetooth phones that are not listed as compatible have not passed Infiniti testing. Major calling functions like initiating, accepting and ending phone calls did not function properly and/or the Bluetooth connection was not stable.You may visitwww.infinitiusa.com/bluetooth periodically for updated compatibility listings.

Oct 3, 2016 6:19 AM in response to medium_robin

I would really like Apple to respond to this. So the deal is, that Apple trumpets how they "fixed" Bluetooth and now the Bluetooth car system that was relatively speaking working well for me since my iPhone 5S will not work properly with iPhone 7. I now have to go get a software upgrade from an Infiniti dealer, that costs me additional money over the cost the phone and by the way new Bluetooth headphones... why? because they "fixed" Bluetooth?


Ridiculous.

Oct 26, 2016 10:33 AM in response to Ryanthered

My iPhone 6 running iOS 9.3.4 worked perfectly with my G37, no issues at all. The day I upgraded to iOS 10 the mic function of the hands-free wouldn't work. Reset network settings on phone, "forgot device" on my phone, deleted phone on car, redid everything, and still have the same issue. If I place the call using the voice recognition controls, I can make an outgoing call and the hands-free system works fine. If I place an outgoing call from the phone, I can hear the other person over hands-free, but they can't hear me. If I try to receive a call with the hand-free I can hear the caller, but they can't hear me. Only way it works is if I place the call with the voice recognition system.


I'm beyond seriously ****** off about this, as I only bought the car at the end of July, and plan on driving it for 5 years. I spend 2.5hrs of my day commuting and having the hands-free not function is a major problem. I've used Apple products for 15 years and I love them. That said, I'm seriously contemplating switching to an Android phone, since my co-worker's Galaxy S7 seems to connect and work perfectly in my G37.


Come on Apple, you claim you fixed the Bluetooth issues, but from my perspective I never had any issues until iOS 10. Get your **** together and FIX IT, NOW!!!

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iOS 10 Bluetooth Calling Infiniti G37

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