iOS10 iPhone does not appear in Windows 10 File Explorer

Since upgrading my iPhone 6s Plus to iOS 10.0.1 and iTunes to 12.5.1.21 (Windows 10 64b), I can sync in iTunes, but the phone's storage no longer appears as a drive in File Explorer.


Is this a fault? If not, how can I copy my mobile photos to my computer without using iCloud?

iPhone 6 Plus, iOS 10

Posted on Sep 23, 2016 3:39 AM

Reply
32 replies

Oct 19, 2016 3:56 PM in response to chasfh

Hi chasfh


Make sure when you are uninstalling the device, you also select the checkbox to remove the drivers from the computer.


Shutdown itunes.


Plug your phone in and wait for the drivers to install. Keep the phone unlocked. At some point you will get the request to trust the computer you are connecting to, and allow access to the photo storage.


I know it can be annoying, but short of a hardware fault, its highly likely to just be drivers (the perennial Windows issue)

Oct 20, 2016 6:34 AM in response to Hummingtop

OK, so, I made the conscious effort to make sure the phone was unlocked before plugging into the PC.


It did not work off the bat, but it got me closer, because this time, I saw Apple Phone under Portable Devices. I had not before.


However, it had the yellow caution "!" next it it. So I disabled and re-enabled the driver, and nothing.


Then I uninstalled the Apple Phone device from the system, plugged it out, plugged it back in ... and it now works.


I am going to need to see whether this is a persistent fix, but at least I have another avenue to pursue should the thing go "kerphlooey" again.


Thanks.

Oct 20, 2016 8:28 AM in response to chasfh

Glad to help. I have two Thinkpad T420s that I upgraded from w7 to W10. When the iPhone was connected to each one, the contents of Devices were slightly different! What is really annoying, is that I just found out that all of my Notes have been wiped clean. I did a backup in iTunes before the upgrade, but I have yet to find out that I can't recover the Notes.

John

Nov 2, 2016 10:51 AM in response to YammerUK

I had the same problem with Windows 10 and iOS 10 and the iPhone not showing in Explorer/My PC (photos ready to download are in the iPhone). iTunes never much of a problem syncing and Windows Photos used to automatically Import photos. The solution was to plug the iPhone in when it was opened up, (just like first suggestion). Since this used to work for a closed iPhone I suggest that Apple have changed something for the worse.

Nov 13, 2016 10:31 PM in response to chasfh

worked for me finally after making sure it was unlocked before I plugged it back in. I've been fighting it all night. First it would show up in itunes but not in explorer, did a fix try and then opened in explorer and not itunes....grrrr. Reinstalled itunes did the helpful answer with the iphone unlocked and i have it open in itunes and shows in explorer now with Win10...Thanks!

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iOS10 iPhone does not appear in Windows 10 File Explorer

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