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sierra crash when after sleep mode

My MacBook Pro (13-inch, Mid 2012) after update to sierra crash when after sleep mode.

i try to reset SMC sama NVRAM but still crash.

any suggest to solve it?

thanks

Mac Pro, macOS Sierra (10.12)

Posted on Sep 23, 2016 9:36 PM

54 replies

Feb 4, 2017 10:23 AM in response to ardani.rohman

I was told there was no need for a virus protection. I contacted ESET and asked them for information. They suggested uninstalling their product and then test to see if there were any more hangups. I have to say that they are fewer but there is still a problem and I have had to do a hard shutdown only twice in the last two weeks... as opposed to more than once per week. I am afraid to continue with all this seeing as I did not have any problems before El Capitan.

Feb 4, 2017 1:43 PM in response to ardani.rohman

I had this problem too, also with a Mac Mini, which seems to be mentioned in a lot of these comments.

Last week I turned off Bluetooth and an auto-backup app called SugarSync. So far it's been working and waking up just fine.

Both apps are constantly polling the outside world and maybe there's something in Sierra that doesn't shut down that functionality when the Mac is sleeping.

Anyway, so far so good.

May 21, 2017 1:48 PM in response to ardani.rohman

I have A 2016 IMAC and for the first few months I didn't have an issue with it. Now I'm getting tons of crashes on wake from sleep mode. I don't have much running on this. Just a Zoom Tac 2-R thunderbolt interface and a VPN. Apple support has been pretty much useless on this. I can't disable bluetooth as my keyboard and mouse will not work. Any more suggestions?

dogarcar

Level 1

4 points

Jul 20, 2017 9:19 AM in response to Shapeotron

I have the same problem. I tried as well several potential fixes but nothing worked. It's happening from El Capitan. After long sleeps the macbook switches off. This is definitely the last macbook I buy. So bad apple.

old Bill

Level 1

34 points

Sep 6, 2017 10:44 AM in response to feridoon

same problem here, also. iMac running OS X Sierra. Tried system re-install a couple of times. No joy.

Apple, if you are reading this stuff, I have to say that after many years of exclusively buying Apple products, I am seriously considering giving Microsoft another try.

jofoe

Level 1

4 points

Oct 25, 2017 7:58 AM in response to trepidus

Thanks for that info trepidus... I think I found the website you got that from:

macbook - Difference between autopoweroff and standby in pmset - Ask Different

Lots of interesting stuff on that page! And although there isn't mention of system crashes, I wonder if somehow part of the sleep cycle (specifically 'power nap') isn't finding hardware properly and crashing/shutting down as a result?

Here are some more useful sites on the topic that I encountered:

full description of available settings:

https://eclecticlight.co/2017/01/20/power-management-in-detail-using-pmset/

an example of how Power Nap might cause a system crash and one person's solution:

Power Nap, power management settings and FileVault 2 | Der Flounder

My take on all this is that things are getting complex and messy, to the point of affecting stability on a daily basis. In my case, I don't know if I have a serious hardware issue with my internal NVME SSD that is being exposed by the sleep cycle, or if it's just an issue with the ever-increasing complexity – a complexity that has taken another leap forward with High Sierra and its APFS containers and eventual disk encryption.

I have spent over a week diagnosing something that shouldn't be a problem, and I'm still not sure where my system stands in terms of stability. It reminds me far too much of Windows and the constant attention that system required every six months (with the inevitable wipe and restart). Apple has always been so good at discipline... the OS X and Intel transitions were breathtaking examples of how to manage complexity. I certainly hope something as simple as sleep isn't a harbinger of trouble to come,

trepidus

Level 1

4 points

Oct 25, 2017 9:30 AM in response to jofoe

Thanks jofoe for the URL. That's the site where I found the hints.

What I tried to do:

I wanted to use hibernate mode as default mode when go to standby or when closing the lid of the MacBook Pro (write all the memory to the SSD and cut off power to the memory).

The idea was to prevent data loss when the crash happens. The MacBook Pro did not crash again since the modifications.

As far as I understand the MacBook uses some standby mode when closing the lid (but memory still uses power) and sometime later there is some kind of deep sleep mode. I somehow hoped the crash happens between changing those modes. Turning into hibernate mode everytime I close the lid could undergo the problem.

At least it did not crash again since 3 days now. And I keep watching this issue.

I just wanted to share my experience and maybe someone can benefit from it.

Stuart423

Level 6

9,258 points

Sep 23, 2016 9:51 PM in response to ardani.rohman

When you say 'crash', what do you mean?

Probably something that is running in the background. open the black apple at the top left. Choose system preferences, then users and groups, and then login items. Removed everything in that window.

You can add apps and programs back to the login items window one by one to see what is causing the crash.

You can also start the computer up in safe boot (hold down the shift key when starting up) which will make the computer start with no third-party apps. If that solves the issues, you just need to disable the third party apps and add them back one by one until the issue re-occurs.

Sep 24, 2016 5:35 AM in response to Stuart423

crash what I mean is when I close my lid and sleep mode for 4-6 hours, I open again my MacBook not wakes up but it show white screen.

I removed everything app in startup but still white screen.

Stuart423

Level 6

9,258 points

Sep 24, 2016 7:45 AM in response to ardani.rohman

Okay. Next thing to try is resetting the NVRAM. Turn the computer off.

Push the power button. When you hear the startup sound, hold down the COMMAND, OPTION, P and R keys. Keep holding those 4 keys until you hear the startup sound for a second time.

This will reset the memory so that the computer will restart properly. Let us know if there are any further issues.

Sep 24, 2016 9:28 AM in response to Stuart423

I had same issue, MacOS Sierra was hanging up after sleep, (i could see everything on my screen, but I wasn't able to click or switch to any other screen, cursor was still working)

It solved with following solution

Push the power button. When you hear the startup sound, hold down the COMMAND, OPTION, P and R keys. Keep holding those 4 keys until you hear the startup sound for a second time.

thanks

Tony

Sep 25, 2016 6:32 PM in response to ardani.rohman

still crash after reset NVRAM when i open my lid, i dont know to solve it

this report crash :

Anonymous UUID: 482450F9-2CAD-C211-5A64-9C2DECF8E283

Mon Sep 26 08:21:03 2016

*** Panic Report ***

panic(cpu 3 caller 0xffffff802f809f4a): Kernel trap at 0xffffff802f7b3d72, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff804c42aa04, CR3: 0x000000002229f013, CR4: 0x00000000001626e0

RAX: 0x03fffffe02bfa161, RBX: 0x0000000000000480, RCX: 0xffffff804c42aa00, RDX: 0xffffff802fe853c0

RSP: 0xffffff9218292ed0, RBP: 0xffffff9218292f00, RSI: 0xffffff804c42aa00, RDI: 0xffffff802fe85840

R8: 0xffffff804e42b4c0, R9: 0x00000000fff0ffff, R10: 0x00000000000000ee, R11: 0xffffff804e429440

R12: 0xffffff7f80000000, R13: 0xffffff804e42b4c0, R14: 0xffffff804e459880, R15: 0x0000000000000012

RFL: 0x0000000000010283, RIP: 0xffffff802f7b3d72, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff804c42aa04, Error code: 0x0000000000000002, Fault CPU: 0x3, PL: 2

Backtrace (CPU 3), Frame : Return Address

0xffffff9218292b60 : 0xffffff802f6f748c

0xffffff9218292be0 : 0xffffff802f809f4a

0xffffff9218292dc0 : 0xffffff802f6a9743

0xffffff9218292de0 : 0xffffff802f7b3d72

0xffffff9218292f00 : 0xffffff802f7a3407

0xffffff9218293280 : 0xffffff802fbb6577

0xffffff92182932b0 : 0xffffff802f91667c

0xffffff9218293370 : 0xffffff802f916a1a

0xffffff9218293390 : 0xffffff7fb19fc85d

0xffffff9218293a50 : 0xffffff802f9541ce

0xffffff9218293ad0 : 0xffffff802fb57ce5

0xffffff9218293f50 : 0xffffff802fc2a366

0xffffff9218293fb0 : 0xffffff802f6a9f46

Kernel Extensions in backtrace:

com.apple.filesystems.hfs.kext(366.1.1)[2F506B53-03D9-3991-966F-C65ECFF463BE]@0 xffffff7fb19d9000->0xffffff7fb1a41fff

dependency: com.apple.filesystems.hfs.encodings.kext(1)[55720CF4-F816-39E6-8594-5E23BE4DE22 C]@0xffffff7fb19d2000

BSD process name corresponding to current thread: xpcproxy

Mac OS version:

16A323

Kernel version:

Darwin Kernel Version 16.0.0: Mon Aug 29 17:56:20 PDT 2016; root:xnu-3789.1.32~3/RELEASE_X86_64

Kernel UUID: 622D2470-C34D-31F9-A62B-6AA9A3C6A3CD

Kernel slide: 0x000000002f400000

Kernel text base: 0xffffff802f600000

__HIB text base: 0xffffff802f500000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 2776382124

last loaded kext at 2584957995: com.apple.iokit.IOBluetoothUSBDFU 5.0.0f18 (addr 0xffffff7fb0c77000, size 16384)

loaded kexts:

com.apple.iokit.IOBluetoothUSBDFU 5.0.0f18

com.apple.driver.AppleUSBTCKeyEventDriver 251

com.apple.driver.AppleUSBTCButtons 251

com.apple.driver.AppleUSBTCKeyboard 251

com.apple.driver.AppleIRController 338

com.apple.driver.CoreStorageFsck 540

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 39

com.apple.filesystems.hfs.kext 366.1.1

com.apple.iokit.SCSITaskUserClient 394

com.apple.iokit.IOAHCIBlockStorage 295.1.1

com.apple.driver.AppleFWOHCI 5.5.5

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleAHCIPort 326

com.apple.iokit.AppleBCM5701Ethernet 10.2.6

com.apple.driver.AirPort.Brcm4360 1100.37.1a16

com.apple.driver.AppleSDXC 1.7.6

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0

com.apple.nke.applicationfirewall 171

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 219.0.0

com.apple.driver.AppleUSBMultitouch 258

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.driver.CoreStorage 540

com.apple.filesystems.hfs.encodings.kext 1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 394

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.driver.AppleThunderboltDPInAdapter 4.5.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.5.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.3

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IOAHCISerialATAPI 266

com.apple.iokit.IOSCSIArchitectureModelFamily 394

com.apple.driver.AppleThunderboltNHI 4.1.3

com.apple.iokit.IOThunderboltFamily 6.2.1

com.apple.iokit.IOFireWireFamily 4.6.4

com.apple.iokit.IOAHCIFamily 288

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBEHCIPCI 1.1

com.apple.driver.usb.AppleUSBEHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 444

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro9,2, BootROM MBP91.00D3.B0D, 2 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.2f44

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x029E, 0x434D535831364758334D3242313630304339

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x029E, 0x434D535831364758334D3242313630304339

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.171.10.1a16)

Bluetooth: Version 5.0.0f18, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: Samsung SSD 850 PRO 256GB, 256.06 GB

Serial ATA Device: HL-DT-ST DVDRW GS31N

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: IR Receiver

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

Sep 25, 2016 7:22 PM in response to ardani.rohman

Unfortunately, I don't have a solution, but likely am having at least a similar problem with my Mac Mini (late 2014 & 8 GB RAM running 10.12). It goes to sleep an all is good. little white light is on. Bluetooth speaker is connected. As soon as I hit a key to wake, white light goes off, bluetooth speaker disconnects, nada. I have to press the power button and it boots from the sleep image. I tried setting it to not put the hard drive to sleep. Reset the SMC, NVRAM, etc. Nothing.

This started happening immediately after upgrading to Sierra. Any thoughts would be greatly appreciated. The logs look clean. First entry after power button is something about power failure and reboot from image. Nothing really before that.

GuraJP

Level 1

4 points

Sep 25, 2016 8:30 PM in response to ardani.rohman

I have the 'crash/turns off' upon wake issue - I've had it since Yosemite, but it persists with Sierra on my 2011 MacMini.

As people have pointed out, start-up apps may be an issue.

I had this on a previous Mac and it was then related to USB devices - specifically, when my wireless Logitech mouse dongle was plugged into my Apple keyboard - when I moved it to the back of the Mac, it was fine.

I only installed Sierra a couple of days ago and was disappointed this is still in there. I'll try disconnecting all USB devices and slowly adding back to see if it's the old issue returned.

Oct 4, 2016 8:09 PM in response to ardani.rohman

Go into the energy saver module in settings and check the box that prevents going to sleep. It does not fix the problem but prevents continued hard crashes. I have an iMac so sleep is not something I miss. Might be different if I had a MBP.

sierra crash when after sleep mode