iPhone 7 Microphone Cutting Out

I have a new iPhone 7 Plus 128gb running iOS 10.0.2. During phone calls, both speakerphone and handheld, callers tell me that while I'm talking, my voice will cut out and they hear garbled static (btw, this happened before updating to 10.0.2 as well). It is like wind noise in sound. Sometimes it works without issue, and other times it doesn't. After a call is ended, I can call back and the caller says that they can barely hear me, but the static is not there anymore.

I am in the process of restoring the phone to factory settings to see if that will fix the problem. But it really sounds like a hardware problem. Does anyone know of this problem being similar to yours Or one that you've heard of?

would you think that this is a hardware problem rather than software problem?

If it is a hardware problem, should I work with AT&T where I got the phone or should I try I do a warranty replacement through Apple?

iPhone 7 Plus, iOS 10

Posted on Sep 24, 2016 7:32 AM

Top-ranking reply

universe369

Level 1

5 points

Posted on Sep 11, 2017 3:59 AM

There is a microphone on the back of your phone, at the top right next to the flash. It's a tiny pinhole. Make sure that isn't covered by a screen protector. It has to be completely open. I had a glass protector partially covering mine. Removing it, solved my problem.

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428 replies

Jan 16, 2017 8:05 PM in response to Aerithluna

So shutting off noise cancelation turns off the mic on the back of the iPhone 7 Plus? The one by the flash??

Thanks in Advance

Russ

Jan 18, 2017 6:33 PM in response to brendanp777

iPhone 7 Plus, black (not jet), 128 GB

Jan 19, 2017 6:39 AM in response to brendanp777

Having the EXACT same problem! iPhone 7, rose gold, 128GB

Jan 20, 2017 5:53 PM in response to brendanp777

Hi brendanp777

Actually there is senior Apple support looking into this. You'll just have to scroll through the pages where we discuss this and what they are doing.

Jan 20, 2017 6:02 PM in response to BlueEyedBull

Any progress?

Jan 20, 2017 6:05 PM in response to Kley

Is this still working for you. I set three iPhone 7 Plus's to these setting, haven't been able to confirm.

Jan 20, 2017 7:32 PM in response to brendanp777

They usually are clueless, either intentionally or not, they should be looking at their forums. It will surface. Reading this tread I read someone had Apples attention, did I read that wrong?

Jan 20, 2017 8:08 PM in response to RussOniMac

I haven't heard back from them so don't know if they have been able to isolate the problem.

Jan 20, 2017 8:42 PM in response to BlueEyedBull

Did you try setting to Data only in "Cellular , Cellular Data Options, Enable LTE set it to Data Only. I set mine still in testing mode if if helped or not.

Jan 20, 2017 9:27 PM in response to RussellOniMac

I've been through it all RussellOniMac. When I use the earpods the problem seems to go away.

B0065

Level 1

14 points

Jan 20, 2017 9:45 PM in response to BlueEyedBull

That's funny you mention that when I had issues with iPhone 6s and nobody could hear me if I used ear buds they could.

Jan 21, 2017 11:19 AM in response to mr.aam

I'm surprised no Apple employee has an iPhone 7 or iPhone 7 plus that doesn't have this problem. /snark

mr.aam

Level 1

9 points

Jan 21, 2017 11:22 AM in response to BlueEyedBull

I totally agree with you BlueEyedBull

Guru04

Level 1

4 points

Jan 22, 2017 4:01 PM in response to RussellOniMac

Is this working for you? Just changed mine now to try

Jan 23, 2017 4:38 PM in response to MHK2303

How awful! I've always been an apple addict, but it seems that there is something going on...at the store there were people doing a line only for complains... :(

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iPhone 7 Microphone Cutting Out