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iPhone 7 Microphone Cutting Out

I have a new iPhone 7 Plus 128gb running iOS 10.0.2. During phone calls, both speakerphone and handheld, callers tell me that while I'm talking, my voice will cut out and they hear garbled static (btw, this happened before updating to 10.0.2 as well). It is like wind noise in sound. Sometimes it works without issue, and other times it doesn't. After a call is ended, I can call back and the caller says that they can barely hear me, but the static is not there anymore.

I am in the process of restoring the phone to factory settings to see if that will fix the problem. But it really sounds like a hardware problem. Does anyone know of this problem being similar to yours Or one that you've heard of?

would you think that this is a hardware problem rather than software problem?

If it is a hardware problem, should I work with AT&T where I got the phone or should I try I do a warranty replacement through Apple?

iPhone 7 Plus, iOS 10

Posted on Sep 24, 2016 7:32 AM

428 replies

Mart3y

Level 1

4 points

May 26, 2017 4:11 PM in response to Belaine111

I've finally managed to get my telecommunications company to replace my phone. So we will see if the new one is any better when it turns up.

Mart3y

Level 1

4 points

May 26, 2017 6:30 PM in response to Mart3y

I should also add, I had the same issue with wifi calling on and off.

kw1330

Level 1

4 points

May 28, 2017 11:56 AM in response to alexpetcu87

have you tried, go to Settings>Mobile Data>Mobile data options>Enable 4G> click on OFF. ?

May 28, 2017 12:01 PM in response to kw1330

I tried now and seems to work, so it's a problem from the network ? I see other posts were some people saying they recive a new iPhone and all works fine. So ?

kw1330

Level 1

4 points

May 28, 2017 1:12 PM in response to alexpetcu87

if it's working now whats the problem? you just after a new phone?

kw1330

Level 1

4 points

May 28, 2017 1:19 PM in response to Mart3y

Don't set it to data only, set it to OFF

May 28, 2017 1:22 PM in response to kw1330

So we can't use 4G to iPhone 7 ? *** ? For what I buy this ? ((: man this is hilarious!!!!

May 30, 2017 2:59 PM in response to Inquirer for info

I have the same problem. 7+ Latest IOS. All the suggested actions do not solve the problem.

Jun 18, 2018 7:51 PM in response to Inquirer for info

I have the dame problem in the Netherlands in Vodafone. iOS 10.3.2

Jun 18, 2018 7:51 PM in response to TonyKlein

I dit have the problem (solved). Put the phone in recoverymode and reset the software with itunes. This time i did get other modemfirmware and my call sound is way better.

Jun 18, 2018 7:51 PM in response to Inquirer for info

I dit have the problem (solved). Put the phone in recoverymode and reset the software with itunes. This time i did get other modemfirmware and my call sound is way better.

Jun 10, 2017 4:35 AM in response to milence

If it works with Wi-Fi but not over the air then it is a problem with the receiver on the phone not the microphone. If this were a problem with all iPhone sevens

milence

Level 1

4 points

Jun 10, 2017 4:40 AM in response to gilbertfromsaugerties

What should I do, just ask apple for a new device? I've bought it three months ago.

KLW2017

Level 1

4 points

Jun 19, 2017 8:37 AM in response to gilbertfromsaugerties

Mine is exactly the same. Whatsapp calls are fine. Cellular calls are terrible. My SIM card works in another phone with no problem.

Jun 29, 2017 7:41 PM in response to Inquirer for info

I'm having the exact same issue. Also, when I try to send an audio message through texting and I replay it, the sound is divert muffled, almost as if my hand is over the microphone, which it isn't.

iPhone 7 Microphone Cutting Out