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iPhone 7 Microphone Cutting Out

I have a new iPhone 7 Plus 128gb running iOS 10.0.2. During phone calls, both speakerphone and handheld, callers tell me that while I'm talking, my voice will cut out and they hear garbled static (btw, this happened before updating to 10.0.2 as well). It is like wind noise in sound. Sometimes it works without issue, and other times it doesn't. After a call is ended, I can call back and the caller says that they can barely hear me, but the static is not there anymore.

I am in the process of restoring the phone to factory settings to see if that will fix the problem. But it really sounds like a hardware problem. Does anyone know of this problem being similar to yours Or one that you've heard of?

would you think that this is a hardware problem rather than software problem?

If it is a hardware problem, should I work with AT&T where I got the phone or should I try I do a warranty replacement through Apple?

iPhone 7 Plus, iOS 10

Posted on Sep 24, 2016 7:32 AM

428 replies

sevvie1

Level 1

12 points

Oct 24, 2017 3:04 PM in response to caprock

check on you tube good video blog on there describes the problem ,good news is sales of tape have soored

surprised apple haven't got shares in them

Oct 25, 2017 9:36 AM in response to Amandagreeneyes

This saddens me to hear that we may not be able to use our iTunes backup. How do they recommend we use our purchases?

sevvie1

Level 1

12 points

Oct 25, 2017 3:20 PM in response to mr.aam

Thats the way to make money,sell phones at a high price, cut cost And get customers to sort out the faults while not even accepting theres a problem ,magic!!

sevvie1

Level 1

12 points

Nov 7, 2017 12:54 AM in response to DDTidwell

Any one got a iphone 8 with faulty mic

Or been brought an x to save apple sorting

Out the problem iv sent the information to uk tv consumer program who are looking into the problem

sevvie1

Level 1

12 points

Nov 14, 2017 3:11 AM in response to bartgrp

Thanks for update re iphone x

boliar4e

Level 1

14 points

Dec 6, 2017 12:16 PM in response to cunningwish

Hey dude, I'm from Bulgaria (Veliko Tarnovo) too, did you have your iPhone fixed ?

Feb 23, 2018 2:50 PM in response to Inquirer for info

I have the exact same problem. Is your phone still working good after the restore to factory settings? I will look up how to do that and hopefully it helps. Very frustrating on a $900 phone

Feb 23, 2018 2:51 PM in response to claesfromfarsta

I think I will try your method first before I restore the phone. Thanks

iPhone 7 Microphone Cutting Out