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Level 1

106 points

Mail messages missing...

Don't know if this is a Sierra issue or not, but this is the first time it has happened, and within 2 days of upgrading to Sierra.

My main mail IMAP mail account was working fine this morning. About 49,000 messages. I glanced over at the Mail window this afternoon and it was completely blank. No messages. Title bar says "0 filtered messages".

The messages appear on my phone/ipad/webmail, but not in Apple Mail for this particular account. Other accounts are displaying fine.

I have tried rebuilding the mailbox, no change.

I have deleted the IMAP account and re-created it, it re-downloads the 49,000 messages, but doesn't display them.

The messages are still on the IMAP server, I can do an "about this account" and it shows there are 49,000 messages in the inbox.

So, now what?

Mac Pro, macOS Sierra (10.12), 12-Core 64G RAM - 1TB SSD Flash

Posted on Sep 24, 2016 1:49 PM

Best reply

dianeoforegon

Level 5

7,287 points

Posted on Sep 24, 2016 2:56 PM

With Mail quit....

Go to the User's Library folder. This folder is hidden by default. To unhide: Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.

• Go to Containers. Drag the com.apple.mail folder to the Desktop

• Go to Mail folder.

Select the V4 > MailData folder.

Delete any files in MailData with envelope in the name. (should be 3)

Open Mail. It will reindex your files.

Let me know if this resolves your issue.

View in context

16 replies

Aug 16, 2017 2:29 AM in response to starion

I found by going to the View menu and de-selecting the "Enable Filtered Messages" solved the problem.

Mail messages missing...