iMessage not loading old messages

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Level 1

70 points

iMessage not loading old messages

#1I keep all my texts from the people I regularly text and I was going back on a convo and wanted to see something they texted me a month ago, but i was scrolling up like I normally do, and it stopped at a certain point and wouldn't load anymore.

Now I know I didn't delete the texts before that point, and I tried with other people and it's letting me go back up to a year. I tried force closing the Messages app and restarting my phone and nothing.

What's weird is the person in particular's messages wont load after a certain point but all the photos/gifs we've sent each other still appear in the "details" button.

Any advice or people having a similar issue?

iPhone 7 Plus, iOS 10

Posted on Sep 25, 2016 12:20 AM

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Answer 1

Top-ranking reply

Matty989 Author

Level 1

70 points

Sep 25, 2016 10:54 PM in response to ckuan

I talked to Apple support and after an hour we tried the "reset all settings" option and it cleared up the issue.

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Answer 2

Dec 25, 2017 3:06 PM in response to Rollsburgundy

The same thing happened to me and my bf. We went to reset all settings and that fixed the problem. All of our messages were back.

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Answer 3

ckuan

Level 10

120,926 points

Sep 25, 2016 9:37 PM in response to Matty989

What's weird is all the images from the message thread are still there on the details page and the texts go back further on my Apple Watch than on my phone.

Try a Force Restart

http://support.apple.com/en-us/HT201559

Doesn't the watch just use whats on the phone? I've noticed sometimes too with this person, that the read receipts don't update quickly. Sometimes he'll read my message at 9:41 for example but I won't see the "Read at 9:41" receipt until sometimes hours later.

Internet connection is not equal everywhere.

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Answer 4

Matty989 Author

Level 1

70 points

Sep 25, 2016 8:00 PM in response to ckuan

It has always been checked to Keep Forever.

I checked and it seems to be only one person's text thread.

What's weird is that the messages go back further on my Apple Watch and when he responds im able to go back further but when I send another message I can't anyone.

I wonder why it's only with one person. I've tried force quitting the Messages app, I've tried soft reset. Only thing left to try is a hard reset.

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Answer 5

Matty989 Author

Level 1

70 points

Sep 25, 2016 8:47 PM in response to ckuan

Do you know any reason why only one person's texts wont load past a certain point but every other person's texts in my phone loads until i feel like stopping?

Idk if it's an iPhone 7 thing or an iOS10 thing? Do you think backing up and resetting with the backup would help?

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Answer 6

elise091

Level 1

4 points

Sep 7, 2017 9:35 PM in response to Matty989

I'm also having this issue and have been for a few months now. I can fix it by doing the reset all settings option but I'm tired of having to this every few weeks. Is there a long term solution coming? I'm running iOS 10.3.3. Thanks!

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Answer 7

AngieQC1

Level 1

9 points

Apr 28, 2017 4:29 AM in response to Matty989

I tried to reset all....and nothing happened except clearing all my alarms, and changing my setting....THANKS A LOT!!!

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Answer 8

Jan 13, 2018 9:54 AM in response to Jenny_1987

How do I reset my settings?

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Answer 9

Matty989 Author

Level 1

70 points

Sep 25, 2016 9:28 PM in response to ckuan

What's weird is all the images from the message thread are still there on the details page and the texts go back further on my Apple Watch than on my phone.

Doesn't the watch just use whats on the phone? I've noticed sometimes too with this person, that the read receipts don't update quickly. Sometimes he'll read my message at 9:41 for example but I won't see the "Read at 9:41" receipt until sometimes hours later.

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Answer 10

Oct 13, 2017 8:28 PM in response to Matty989

I having the same problem. I called apple and they put in a ticket and they were suposse to call.me back wed night, it is now friday night and i havent heard from them. How did they fix your problem?

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Answer 11

Dec 25, 2017 7:51 AM in response to Jenny_1987

Same happened to me on iPhone 6. No solution. Now I'm also getting new texts and it seems like my storage space is going up which means that it looks like my old texts are getting deleted and I can't even view them. Over 5 years of old texts gone. Very frustrating.

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Answer 12

Sep 27, 2016 8:36 PM in response to Matty989

I had the same issue and when I called Apple Support they said it was probably a bug with ios 10 and the engineers are likely fixing it as we speak. I tried resetting all settings and still the same issue.

Also, my messages have not only disappears, but as days go on, the last date I can see also changes. E.g. last week I could see back to Sept 1 for some contacts, and now I can only see until Sept 7 for the same contacts. =(

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