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Level 1

29 points

iOS 10 video playback stops working until reboot

I have an iPad Mini Retina, and ever since upgrading to iOS 10.0.01, a short period of use causes all video playback to stop working.

Videos in Safari, Chrome, YouTube etc. appear to cache (progress bar at the top saturates), but will not proceed to play. The first frame of a video is displayed, but solely as a static image. I am able to change the static frame being displayed by scrubbing to any point in the video, but playback will not take place.

The only thing that allows video playback again is rebooting the device (force-closing apps, locking and unlocking etc. does not help).

Posted on Sep 25, 2016 1:19 AM

Best reply

i_rina

Community Specialist

Posted on Sep 26, 2016 10:10 AM

Hi, Sunkai!

Thanks for using the Apple Support Communities. Based on your post, I understand that you are having trouble playing videos on your iPad mini; the video will begin but will get stuck as a single image, as if buffering, and never resumes (at least until you restart). I predominately use my own iPad to watch videos, so I know it's important that they actually play; I'm happy to help!

I've got some troubleshooting that I can offer for you. Before you get started, create a backup of your iPad using iCloud or iTunes, following the instructions here: How to back up your iPhone, iPad, or iPod touch

Once you have your backup, try the following steps, in order. Test a video after each step, and stop when the issue is resolved.

Make sure your iOS software is up to date. Within the last week, iOS 10.0.2 was released. Use the following article to get help updating: Update the iOS software on your iPhone, iPad, or iPod touch
If this occurs on Wi-Fi, try restarting the network you're using from the router and/or modem (if possible). If it's a private Wi-Fi network (such as your home network), try removing all devices from the network, then adding just your iPad back.
Try a different network.
Reset the network settings on your iPad under Settings > General > Reset > Reset Network Settings. This will not affect any personal data (like your pictures, contacts, Calendar events, etc) but it will remove saved Wi-Fi networks and passwords, any previously used APN or VPN settings, and any paired Bluetooth devices.
Restore your iPad to factory settings, following the steps here: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod touch to factory settings

After the restore is complete, set the iPad up as a new device (meaning without using the backup you created earlier, at least temporarily). You can sign into iCloud, iTunes and App Store, iMessage, and FaceTime with your Apple ID. Then, test a video.

If the issue is fixed, you can restore your backup per the information here: Restore your iPhone, iPad, or iPod touch from a backup