Logitech m100 mouse scrollwheel not working

I have a Logitech m100 USB mouse (very basic, two buttons & scrollwheel) hooked up to my iMac 12,2 which has worked flawlessly with past systems (10.6-10.11). After upgrading to macOS Sierra, the scrollwheel now seems to have a threshold speed at which you must be rolling it before it works. If you move the scrollwheel slowly on, for example, a web page to scroll down the page, it will never scroll. This doesn't happen with my Apple wireless mouse.

iMac (27-inch Mid 2011), macOS Sierra (10.12)

Posted on Sep 25, 2016 7:40 AM

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32 replies

Oct 29, 2016 7:25 PM in response to dialabrain

bgeer is running Sierra 10.12.1 using this from Logitech:


Logitech Control Center for Macintosh® OS X

Software Version: 3.9.5.66

  • Post Date: Oct 06, 2016
  • OS: Mac OS X 10.12.x
  • File Size: 20.2 MB


which downloaded looks like this in Terminal:


17447733 Oct 27 08:11 lcc3.9.5.66.zip


My Logitech M305 wireless mouse exhibits the same lame-a** behavior...sorry, this little problem is antagonizingly annoying. I seem to use the scrollwheel a lot while reading within a window. Just spent most of the day on one of my Linux boxes using my G9x mouse which behaves [what I consider] normally - one click of the scrollwheel moves up/down, one side-click of the scrollwheel moves right/left 1 pixel.


On the upside, my side-buttons (button 9 & button 8 in Linux) still work - move right or left 1 desktop.

Oct 4, 2016 9:21 PM in response to Wade Masshardt

I have the same issue with a Razer Naga Epic Chroma. It seems something has changed in Sierra that affects all mice with regular scrollwheels. I know the hardware is fine because a) it worked flawlessly before installing Sierra, and b) a single "click" of the scrollwheel still works as expected in specific situations, like switching pages in LaunchPad.


We will either have to wait for Apple to fix the thresholds or third-party mouse drivers to apply a fix for this behavior. Supposedly USB Overdrive already has a fix for it, but I can't use that as my Razer mouse requires the Razer software and I can't use two different third-party mouse drivers at the same time.


I reported the issue to Razer support and am currently trying to get them to acknowledge the problem exists.

Oct 27, 2016 11:04 PM in response to Jason Sims

Mac Air (early 2014) upgraded to Sierra & using Logitech G9x mouse, rotating scrollwheel forward/back slowly does not result with up or down scroll in any window I've tried - Terminal, Firefox, Emacs, Thunderbird, Safari, Chrome, Finder. Left/right scroll using scrollwheel (press to side) similarly results in no scroll. Precise positioning is near impossible, at best random success. Tried changing com.apple.scrollwheel.scaling and MouseMomentumScroll with no improvement. System Preferences -> Accessibility -> Mouse & Trackpad -> Mouse Options does *not* include a Scroll -> "without inertia" selection. Previous OSX showed no problem with scrolling; this appears new to Sierra.

Nov 9, 2016 10:12 AM in response to John Galt

Understand that - however, as noted above, Accessibility -> Trackpad includes a "with/without inertia" selection while Accessibility -> Mouse does not. Perhaps Apple could clarify whether "inertia" is a mouse driver issue or an accessibility issue. My experiments imply it's an accessibility issue since mice (mouses?) from different vendors exhibit the same scrollwheel failure. Could perhaps Apple forgot to include "with/without inertia" selection on accessibility mouse options?

Nov 9, 2016 7:46 PM in response to dialabrain

I agree with Wade - my Logitech mice & my Razer mouse are old enough that their firmware isn't likely to be changed by their respective manufacturers. Yet, all my mice worked fine with multiple OSX versions prior to MacOS. "Firmware ... no longer compatible" implies either a change in the mice, which in my case is very unlikely since those mice work the same as ever with Linux & Winblows, or Apple decided to make changes such that some very popular mice no longer behave as before. Don't mean to get all up in your face, dialabrain, just getting pedantic about my reasoning. I'd love to try a 3-button Apple mouse to compare how it works but don't wish to spend $50 when I have otherwise perfectly good mice, that worked fine prior to MacOS Sierra & indeed still work fine with other OSs I use.

Nov 9, 2016 11:22 PM in response to bgeer

FWIW, I don't feel you are "getting in my face". 😎


The fact that your mouse worked in all previous versions of OSX doesn't mean it will work in all future versions. It's possible that whatever changes that were made in Sierra are causing a problem or it's possible there is a regression in Sierra that needs fixed. At this point there is no way to know. i was only offering one possibility.

Dec 15, 2016 6:10 PM in response to bgeer

On December 11 I updated to version 10.12.2 beta (6 I think) & without any extra stuff from Logitech or other mouse helpers, the odd lag in reaction to scroll wheel input is totally gone as if by magic. Voila. Happiness in mousing.


On December 5 I received an email from Apple Support Communities which notified of a post by Wade regarding 10.12.2 Public Beta 5 fixing the problem for him. However I don't see his post here now, & the link in that email takes me to an "Unauthorized..." page.

Dec 17, 2016 4:50 AM in response to bgeer

I was informed that discussing beta software here is a violation of TOS for these forums, so I assume that's why my post was removed. Apparently Apple would prefer people stew in their frustration rather than have someone mention that the problem is fixed if it means the tiniest bit of information about beta software sneaks thru its tightly clenched orafice, which seems somewhat short sighted to me, but those are the rules we agreed to play by. At least the problem is fixed as of 10.12.2!

Dec 17, 2016 2:41 PM in response to dialabrain

To pick a nit, the discussion was about mouse shortcomings. I appreciate Wade's comment. The beta FAQ does include a broad-brush comment about confidentiality, however revealing that a beta fixes a particularly annoying bug is hardly giving away corporate secrets. Further, the fix was information that didn't seem to be available anywhere that I could find.

Dec 17, 2016 7:32 PM in response to dialabrain

You guessed wrongly, since the NDA violation was inadvertent rather than deliberate, as the NDA does mean something to me. I'll readily admit to not actually reading the terms when I signed up for the public beta program. I figured, hey, it's a public beta program that anyone can sign up for and didn't think about it when I mentioned something about 10.12.2b6. Going forward, I won't be discussing any Apple beta software, per the NDA. If my violation of it was harmful, I'm sure Apple will remove my beta access.

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Logitech m100 mouse scrollwheel not working

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