iPhone 7 plus stuck on black screen with spinning wheel

How do I fix this? I've already tried to reset, enter DFU mode, recover from iTunes. Nothing works. I can't use iTunes because it asks me to grant access from my unresponsive iPhone. DFU mode doesn't work, the screen won't turn off no matter what combination of seconds I hold the buttons for. This has been going on for over an hour. Do I just wait for the battery to die? Please note I don't live in the US or U.K. or anywhere with an Apple Store that I can take it to.

Thanks

iPhone 7 Plus, iOS 10

Posted on Sep 25, 2016 12:12 PM

98 replies

Aug 31, 2017 10:11 PM in response to djdalite

Thank you! You helped me!!

wwwatch

Level 1

4 points

Sep 1, 2017 9:07 PM in response to regina_m

Thank you!!!!!! The power+ volume down button worked! Appreciate it

Nov 1, 2017 11:26 AM in response to regina_m

Thanks very helpful

but totally i think the new ios 11.1 has a big problem

Dec 7, 2017 11:52 AM in response to Frankieeev

Hi,

My Iphone 6s is doing the same. Apps crashing and black screen with spinning disc appears shortly after. The screen seems to be getting hotter than usual also?

Dec 10, 2017 7:35 AM in response to JoBHatch

The problem I have! Did you resolve your issues? Nothing is working for me ,,,,

Dec 11, 2017 2:14 AM in response to waschbecken1394

iOS Update from 11.1.2 to 11.2 resolved my issue. Black spinning wheel every two minutes disappeared.

But I'm still watching the situation :-)

i-van

Level 1

4 points

Jan 13, 2018 6:41 PM in response to Cmt345

Happens regularly to me now. Quite bummed as never had these before. Exploring moving to Android unfortunately as on 7 plus and shouldn’t get this sudden reset. :(

Jan 26, 2018 3:26 AM in response to Cmt345

I used Regina's response and it worked immediately.

Power and volume down button held together.

Connect to computer.

Restarted immediately.

Thank you!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 7 plus stuck on black screen with spinning wheel