Black background randomly after sleep

I've had the same issue since the latest version of tvOS came out.

Same situation here as well...

Also started right after the last tvOS came out.

I have the exact same issue.

Apple Care told me to do a complete reset - re-install of the TVOs.

It did not resolve the issue.

You don't need to do that to recover the normal background. You need only re-start the machine.

But the problem keeps coming back after the sleep mode. I call it the ultra dark mode. Insane.

I put in a second case with Apple Care. I'm surprised they don't appear to know what it is.

Hopefully someone has a solution.

I have this same exact issue. Where do you go to submit a ticket to Apple to solve this?

Does anyone know what is going on? This is really annoying me that i don't know what is happening.

Thanks

Miguel

It's a hardware issue. Applecare confirmed it to me. They sent me to the Genius Bar for a replacement. It was covered by the warranty.

The Apple Store replaced my Apple TV under warranty to try and fix this issue. Unfortunately it came back a week later. I've noticed that once the background is black, going to Settings > System > Software Updates > Update Software resets the background and makes the system jump to the home screen. Maybe it's an issue with automatic checks for updates. I'm going to submit it as feedback to Apple.

I spoke too soon.

Problem is back on the new Apple TV.

It must be a software issue.

It's extremely annoying.

This might be some new information.

My friend has been having this problem for a while. He's sending it in to Apple to get it replaced, and in the meanwhile he's borrowing mine. Mine has never had the problem at all in all of my usage of it. However within a couple of days of him using it at his place, my Apple TV just recently experienced the issue.

So perhaps it has something to do with the environment in which the aTV is in, either the remote controlling it or the TV it's connected to via HDMI. Again, my aTV never had the issue and only just experienced it when it was transferred to his place temporarily, so there must be some kind of event triggering it to happen. If it helps, his TV is a Sony X850C. The aTV is connected to the internet via ethernet to an Airport Time Capsule, though so was mine so that might not be the issue. The TV could be doing something funky over the HDMI interface causing the bug to trigger on the tvOS, or maybe something on the network could be doing it.

Hopefully this information adds to the discussion.

This is interesting. I use an HDMI splitter, so i will perhaps try changing the HDMI cable to see if this changes. Has anyone tried something else?

Interesting that you'd say that. I've had this issue since the new tvOS has came out, but just ignored it since its really not that big of a deal. I happen to have a Sony X950D tv, which isn't the exact same, but its the same family. Hopefully Apple takes note of this and issues a patch. Thanks for the info!

I wonder if it is an issue with Sony TV's. I have a Sony x950d aswell and have had this issue since i got it.

I have t'he same problem withings Sony X850C perhaps the problem is a compatibility problem with Sony TVs...

I also have this issue with sony receiver.

I have the same problem with a Philips TV and Onkyo receiver. The only way I can fix it temporarily is to restart the Apple TV.