iPhone 7 Camera Auto White Balance Problem

I'm having a problem using the 7plus to take pictures for my online product listings. Blues come out with a black tint and whites come out gray using soft boxes that are supposed to have 5500K which should equate to natural light. I already bought one kit i'm willing to buy another but I believe it's actually the phone's white balance. I tried moving the light boxes to different angles and changing distances with the phone but still having major issues. My crappy S4 took better pictures.

Yes I have noticed this problem immediately after I purchased iPhone 7 the second day after its launch in market. The last iPhone I used is iPhone 5 which means the difference between their white balance shocks me even more! iPhone 7 often unnecessarily shifts its white balance to either extremely warm and yellow or unnaturally cool tone, right opposite to the actual environment tone. Maybe it's caused by Apple's so-called update in their camera and the use of "white gamut" technology, it updated its hardware while failed to coordinate its algorithm.

I know thread is a bit old but still relevant. I have an iPhone 7 Plus which I bought in Feb 2017. Last evening, after doing some yard work, I noticed some of our desert plants had grown large, tall spikes with brilliant white flowers poking up into and thru the large tree out front. I of course had to take a picture. The key to this photo was the brilliant white flowers poking thru the green of the tree. I later looked at the photo on my iMac and was disappointed at how the brilliant white flowers were a subdued yellow. A quick iPhoto edit with a slider to make the picture cooler fixed things up but really the whole reason I bought the Plus was the excellent marketing Apple did for its camera. Now I have to say I'm somewhat disappointed.

It is annoying that this has not been addressed... you can make the photos look better using a 3rdnparty app like Snapseed or I use my partners iPhone 6+ to take photos and transfer to my 7+. I take it no one has any luck taking this up with apple?

I am raising the same concern with my iphone 7 as it has a yellowish display and it changes to white. It seems that there is an auto balance when taking photos. My iphone 6 does not have that kind of "problem". I hope apple will resolve it as well as the screen display with the same concern where iphone 7 users have to fix the hue contrast just to have a better display like the previous iphones.

I have iPhone 7 plus, the white balance on it also seems warmer (yellower) than iPhone 6s plus.

Friends with iPhone 7 also reports the same problem. The photos from iPhone 7 plus looks unnecessarily warm and yellow tinged.

I am finding that my iPhone 7 screen has a yellow tinge to it. It is noticeably different from my iPhone 6, which is much whiter. I feel like it makes everything I look at on the phone yellowish, including pictures.

I noticed the same in several iPhone 7 devices, and opened a support case with Apple on 9/22. Issue is pronounced with warm (2700-3000 K) lighting, and worse with LED light sources.

If I flip the phones around and use the front-facing camera, white balance is consistently excellent (similar to 6, 6s plus, etc.) I'm also holding out hope that it is just a software issue w/auto white balance that only affects the rear camera, and not h/w.

Apple engineers said that there was no other report similar to this when I contacted them, so please feel free to open a support case and let them know. The more reports they receive, the sooner it might be addressed.

Thanks!

Thanks Fateloop!

I'm not sure how (or if) Apple prioritizes bug reports vs. individual support case vs. Enterprise support. Though now that you've brought it up, it probably would have been smart of me to open an issue w/Enterprise support instead of my personal account since we've also seen the issue on every 7 we've tested it on. I'll give that a shot tomorrow.

Have a great week(end)!

Thanks!

Since you're in the 90-day window of unlimited phone support for the iPhone 7, you can submit a case at https://getsupport.apple.com/, where you'll get the options for chat or various telephone support choices). I don't know if these are handled differently than bug reports (I've never filed one), or if Apple would/could correlate your previously-submitted bug report with a support case.

If your company has an Enterprise Support plan (AppleCare for Enterprise), your IT folks can open an issue w/Apple's support team. I asked our helpdesk team to open an issue since we are seeing the same problem on all devices here.