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Level 1

15 points

iPhone 7 Camera Auto White Balance Problem

Hi guys, got my new iPhone 7 and had been shooting lots of photos with it. I noticed that all my whites in my photos appear yellowish and sometimes yellow in my photos can appear either white/or with deeper shades of yellow. I had attached 2 photographs I took of a white wall at my office. 1 was captured by immediate shot in the camera app while the other one was shot after making the camera go off focus. Not sure if this is a software issue with the Auto White Balance of the Camera app or a hardware defect. Hope to hear some advice from the community!

iPhone 7, iOS 10.0.2

Posted on Sep 27, 2016 9:27 AM

28 replies

Oct 28, 2016 9:05 AM in response to fateloop

I am also experiencing this issue. It seems to be more prevalent when using the 2x zoom (50mm camera) but the normal camera is not immune to taking overly warm/yellow pictures.

fateloop Author

Level 1

15 points

Oct 28, 2016 9:44 AM in response to SonicMacSalem

Hi SonicMacSalem,

Thanks for highlighting that you experienced this similar issue. Just to clarify, you are using an iPhone 7 Plus? Mine is the iPhone 7 model and this issue is occurring on the normal camera. Please help to raise a bug report regarding this issue so we can bring this issue to the attention of the Apple Engineers team. Cheers.

Oct 30, 2016 5:21 PM in response to fateloop

Yes I have the same auto color balance issue. I can also duplicate it when recording video. It seems most noticeable in moderate low light. I have warm LED light bulbs in the room along with a plasma TV. It seems like the camera gets confused by what it sees and try's to over compensate the color. This is either an iOS software error or an error in the camera modules firmware. I don't know if Apple can fix the firmware via a software update or if the camera module needs to be replaced.

Who wants to take their iPhone to an Apple Store to see what they say?

Oct 30, 2016 5:42 PM in response to TheCreative

I contacted apple support about the issue and they helped trouble shoot the bug over the phone. They ultimately referred me to the Apple Store however, I can't make it there until 11/6.

Nov 23, 2016 3:18 AM in response to fateloop

Same here photos are looking yellowish specially white objects.

jcw147

Level 1

4 points

Nov 28, 2016 6:03 AM in response to fateloop

hi, has anyone managed to sort this problem yet? I've had the camera replaced (due to bad focus) and its still the same, horrible yellow look to all my indoor photos against a white wall. my provider have offered to exchange the phone but think it may be the same problem.

Nov 28, 2016 6:59 AM in response to fateloop

Dnes jsem také zjistil, že můj iPfone 7 dělá fotografie do žluta.

fateloop Author

Level 1

15 points

Nov 28, 2016 7:00 AM in response to Ysumit102

It is very prominent on white objects, as long as it is shot indoors. It does not matter whether the room has yellow or white light. Very disappointed with Apple.

@Ysumit102,

Have you raised a bug report?

fateloop Author

Level 1

15 points

Nov 28, 2016 7:05 AM in response to jcw147

Nope, the white balance problem persists throughout all versions of iOS 10. No Apple engineers have replied to my bug report about this problem yet. It is a terrible yellow tint that only appears in shots taken indoors. And to make things worse, there is another post with more than 30 pages talking about camera focus problem and "waterpainting" problem. Seriously hope Apple will give us a decent public announcement soon about why their iPhone 7 series have so many camera issues.

To be honest, I think another exchange will not solve the problem. Apple seems to be ignoring us unless more people raise bug reports or talk to relevant news reporting sites to blow this up.

Ai_reen

Level 1

4 points

Dec 1, 2016 10:42 AM in response to fateloop

I also find my iPhone 7+ camera takes very warm photos. It seems like the white balance is off. Compared to my old 6+, the whites in 7+ photos are much more yellower/warmer. Does anyone know how to fix this?

fateloop Author

Level 1

15 points

Dec 2, 2016 10:49 PM in response to Ai_reen

Can't be fixed at the moment, I am afraid.

jcw147

Level 1

4 points

Dec 3, 2016 2:10 AM in response to fateloop

I'm tempted to try the different handset but don't want to swap in case the new one is any worse, are you of the opinion its software related rather than hardware affecting just a small number of handsets?

spong

Level 1

4 points

Aug 30, 2017 6:19 AM in response to fateloop

Me too. I have the camera+ app and that works fine. It is just a problem with the native camera app

iPhone 7 Camera Auto White Balance Problem