How To Unlock iPhone 6 Plus Activation Lock

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Level 1

13 points

How To Unlock iPhone 6 Plus Activation Lock

I cannot use my iPhone because of an Activation Lock problem that began this morning. It requests my Apple ID and Password used to set up iCloud. I have reset my Apple ID password many times, accessed my Apple ID page, and received email reporting that the reset is successful. But when I input the latest reset password in the activation lock page on my iPhone, no success. I have noticed that the Apple ID example is "example@icloud.com." Must my Apple ID include "icloud". My current ID does not include "icloud".

According to my iPhone Activation Help a password is required because "its owner has used Find My iPhone to link it to their Apple ID. If this is your device, enter the Apple ID and password you used to set up iCloud." I have not used Find My iPhone.

It is my iPhone. Activation Help continues to say, "enter the Apple ID and password you used to set up iCloud." My iCloud ID is not the same as my Apple ID. Can I reset or create my iCloud and password so that I can use it like an Apple ID and password? Again, I cannot use my iPhone. It is the only phone I have until I can activate it.

I purchased the iPhone not long ago. I do not have the iOS version.

Thank you for your time and assistance.

iPhone 6 Plus, iPhone 6 Plus

Posted on Sep 27, 2016 11:23 AM

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Answer 1

Top-ranking reply

KiltedTim

Level 10

225,978 points

Sep 27, 2016 11:42 AM in response to harrietgmad

Did you buy the phone used? If so, contact whoever you got it from. Only the owner of the account that was used to sign into iCloud and turn on Find My iPhone can remove the activation lock. It's an anti-theft measure to render a lost or stolen device useless to anyone other than the rightful owner.

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Answer 2

Sep 27, 2016 11:44 AM in response to harrietgmad

The passcode you use to unlock the phone is not really relevant to the Activation lock.

Did you purchase the phone new from Apple or an authorized reseller? If so, take the phone and proof of purchase to Apple and they should be able to assist you. If you are not the original owner, you will need to contact the original owner and have them remove the phone from their account.

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Answer 3

Sep 27, 2016 11:44 AM in response to harrietgmad

You will need the password for the Apple ID to which the phone is locked. It sounds as if it's locked to a different Apple ID than the one you're trying to use. Did you ever use a different Apple ID? Are you the original owner of the phone.

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Answer 4

Sep 27, 2016 11:44 AM in response to harrietgmad

If you purchased the iPhone second hand and it is Activation Locked, there is nothing Apple or anyone here can do to release that lock. The iPhone must be released from iCloud by the previous owner.

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Answer 5

Apr 10, 2017 8:08 PM in response to Allan Eckert

Hurray at last someone with some common sense!id ask him 2 times for the Apple ID and password id no joy after an hour it's obviously nicked, well done mate I'm shocked someone's finally said something worth reading !

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Answer 6

harrietgmad Author

Level 1

13 points

Sep 27, 2016 11:40 AM in response to IdrisSeabright

Hello,

I have been using a 4-digit passcode to open my iPhone. Of course now I cannot get beyond submitting the passcode. The Activation Lock error message is the first I've received. The Apple ID I been using unsuccessfully to unlock the activation lock does not include iCloud the way the example id does in my iPhone Activation Help. Can I reset my Apple ID to include iCloud?

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