iTunes Producer 3.1.1 Login Problems

Question

PYP Author

Level 1

12 points

iTunes Producer 3.1.1 Login Problems

Good afternoon,

I am wondering if someone experimented this problem.

I can use my apple ID and password for all my devices and services without problems.

Easy to log in iTunes Connect, appleid.apple.com, discussions.apple.com, iTunes Store, iBooks Store,...

I need to use iTunes Producer to transfer my iBooks for publication.

The log in screen keeps telling me that my appleID or either my password is not recognized.

I tried with 2.9 version and also with several installations of the last version 3.1.1 to no avail.

There is no alternative to send books to the iBooks Store.

Any advice is welcome.

Many thanks.

Pierre-Y. Plourde

iMac, OS X El Capitan (10.11.6)

Posted on Sep 27, 2016 12:53 PM

Reply

Answer 1

sterling r

Community Specialist

Sep 28, 2016 4:17 PM in response to PYP

Hi PYP,

Thanks for your question. Have you published a book for the iBooks Store in the past? The resource below provides some answers to frequently asked questions regarding the publishing process. Click on the link for complete details. I've highlighted some key information for you here.

Authors & Book Publishers: Frequently Asked Questions

I can’t find the answer to my question. Where can I get additional help?
Apple provides support to iBooks Store authors and publishers via email and phone:
Send an email to ibooks_applicationsupport@apple.com
If you have an Apple ID enabled for iTunes Connect, you can contact the iBooks Publisher Support team by phone, Monday through Friday from 7 a.m. to 5 p.m. (PT). Local phone support is available in English in the countries listed below.

Austria 0800 070 267

Australia 1300 307 504
(Note that this is a low tariff number.)

Denmark 8025 1619

France 0805 540 117

Germany 0800 664 5307

Italy 800 915 902

Netherlands 0800 0201 578

Norway 8005 6951

Spain 900 812 687

Sweden 020 100 528

U.K. 0800 975 0615

U.S. +1 (877) 206-2092
(Toll-free from U.S. and Canada.)

Take care.

Reply

Answer 2

PYP Author

Level 1

12 points

Oct 13, 2016 7:49 AM in response to sterling r

Hi Sterling,

Just to inform you that your suggestions allowed me to solve my connection problems.

Many thanks.

PYPlourde

Reply

Answer 3

sterling r

Community Specialist

Oct 13, 2016 11:57 AM in response to PYP

Hi PYP,

Glad to hear you were able to contact the iBooks Publisher Support Team to help get your publication sent through iTunes Connect.

Have a great day!

- Judy

Reply

Austria	0800 070 267
Australia	1300 307 504 (Note that this is a low tariff number.)
Denmark	8025 1619
France	0805 540 117
Germany	0800 664 5307
Italy	800 915 902
Netherlands	0800 0201 578
Norway	8005 6951
Spain	900 812 687
Sweden	020 100 528
U.K.	0800 975 0615
U.S.	+1 (877) 206-2092 (Toll-free from U.S. and Canada.)