EtreCheck version: 3.1 (331)
Report generated 2016-11-01 15:09:08
Download EtreCheck from https://etrecheck.com
Runtime 6:21
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
complete freeze, except for mouse
Hardware Information: ⓘ
iMac (Retina 5K, 27-inch, Late 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac17,1
1 3.2 GHz Intel Core i5 (i5-6500) CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1867 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM0
8 GB DDR3 1867 MHz ok
BANK 1/DIMM1
Empty
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: Unknown
Video Information: ⓘ
AMD Radeon R9 M380 - VRAM: 2048 MB
iMac 5120 x 2880
System Software: ⓘ
macOS Sierra 10.12.1 (16B2555) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 998.99 GB (715.48 GB free)
Core Storage: disk0s2 999.35 GB Online
USB Information: ⓘ
Apple, Inc. Keyboard Hub
Kingston DataTraveler 3.0
Apple Inc. Apple Keyboard
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Wacom Co.,Ltd. Intuos5 touch M
Apple Inc. iPhone
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Unknown Files: ⓘ
/Library/LaunchDaemons/com.kaseya.endpoint.plist
/Library/Kaseya/Endpoint/KaseyaEndpoint
One unknown file found. [Check files]
Kernel Extensions: ⓘ
/Library/Extensions
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-11-01) [Support]
/System/Library/Extensions
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-3 - SDK 10.11 - 2016-11-01) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 163 Apple tasks
[running] 101 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 39 Apple tasks
[loaded] 161 Apple tasks
[running] 103 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-10-14) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-10-13) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-10-31) [Support]
[failed] com.extensis.FMCore.plist (2016-09-26) [Support]
[loaded] com.kaseya.kaseyaremotecontrol.plist (2016-08-31) [Support]
[loaded] com.kaseya.update.plist (2016-10-03) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-10-28) [Support]
[running] com.wacom.wacomtablet.plist (2016-10-24) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-10-13) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-13) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-10-31) [Support]
[running] com.adobe.agsservice.plist (2016-10-25) [Support]
[loaded] com.adobe.fpsaud.plist (2016-10-23) [Support]
[running] com.kaseya.agentmon.plist (2016-10-03) [Support]
[running] com.kaseya.endpoint.plist (2016-10-03) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2015-06-04) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-10-28) [Support]
[running] com.wacom.TabletHelper.plist (2016-10-24) [Support]
[loaded] com.wacom.displayhelper.plist (2016-10-19)
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2016-10-14) [Support]
[loaded] com.google.keystone.agent.plist (2016-10-27) [Support]
[running] com.spotify.webhelper.plist (2016-10-27) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Design - Client Folders Volume (/Volumes/Design - Client Folders)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Dropbox Application (/Applications/Dropbox.app)
KUsrTsk Application (/Applications/KUsrTsk.app)
Internet Plug-ins: ⓘ
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-10-31) [Support]
FlashPlayer-10.6: 23.0.0.205 - SDK 10.9 (2016-10-27) [Support]
QuickTime Plugin: 7.7.3 (2016-10-24)
AdobePDFViewerNPAPI: 15.020.20039 - SDK 10.11 (2016-10-14) [Support]
AdobePDFViewer: 15.020.20039 - SDK 10.11 (2016-10-14) [Support]
Flash Player: 23.0.0.205 - SDK 10.9 (2016-10-27) [Support]
SharePointBrowserPlugin: 14.6.9 - SDK 10.6 (2016-10-14) [Support]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2016-10-10) [Support]
JavaAppletPlugin: Java 8 Update 111 build 14 (2016-10-28) Check version
User internet Plug-ins: ⓘ
Aspera Web 3.6.6.119698: Unknown - SDK 10.9 (2016-02-12) [Support]
3rd Party Preference Panes: ⓘ
Flash Player (2016-10-23) [Support]
Java (2016-09-22) [Support]
WacomTablet (2016-10-10) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
142% com.apple.WebKit.Networking(2)
7% accountsd
5% com.apple.preferences.icloud.remoteservice
5% WindowServer
3% Wacom Desktop Center
Top Processes by Memory: ⓘ
1.28 GB firefox
1.25 GB kernel_task
623 MB plugin-container
459 MB Adobe InDesign CC 2015
459 MB WindowServer
Virtual Memory Information: ⓘ
8.39 GB Available RAM
3.61 GB Free RAM
7.61 GB Used RAM
4.78 GB Cached files
0 B Swap Used
Diagnostics Information: ⓘ
Nov 1, 2016, 03:01:37 PM ~/Library/Logs/DiagnosticReports/CEPHtmlEngine_2016-11-01-150137_[redacted].cra sh
com.adobe.cep.CEPHtmlEngine - /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/CEP/CEPHtmlEngine/CEPHtmlEngine.app/Contents/MacOS/CEPH tmlEngine
Nov 1, 2016, 03:00:30 PM ~/Library/Logs/DiagnosticReports/FMCore_2016-11-01-150030_[redacted].crash
/Applications/Suitcase Fusion.app/Contents/Resources/FMCore
Nov 1, 2016, 02:50:30 PM Self test - passed
Nov 1, 2016, 02:48:00 PM /Library/Logs/DiagnosticReports/lua_2016-11-01-144800_[redacted].crash
/Library/Kaseya/*/lua
Nov 1, 2016, 02:37:36 PM /Library/Logs/DiagnosticReports/lua_2016-11-01-143736_[redacted].crash
Nov 1, 2016, 02:35:10 PM ~/Library/Logs/DiagnosticReports/CEPHtmlEngine Helper_2016-11-01-143510_[redacted].crash
/Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/CEP/CEPHtmlEngine/CEPHtmlEngine.app/Contents/Frameworks /CEPHtmlEngine Helper.app/Contents/MacOS/CEPHtmlEngine Helper
Nov 1, 2016, 02:24:01 PM /Library/Logs/DiagnosticReports/firefox_2016-11-01-142401_[redacted].cpu_resour ce.diag [Details]
/Applications/Firefox.app/Contents/MacOS/firefox
Nov 1, 2016, 09:23:00 AM ~/Library/Logs/DiagnosticReports/Adobe InDesign CC 2015_2016-11-01-092300_[redacted].crash
/Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015
Nov 1, 2016, 09:06:47 AM /Library/Logs/DiagnosticReports/Adobe InDesign CC 2015_2016-11-01-090647_[redacted].cpu_resource.diag [Details]
Nov 1, 2016, 08:14:24 AM /Library/Logs/DiagnosticReports/lua_2016-11-01-081424_[redacted].crash
Nov 1, 2016, 08:12:30 AM ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2016-11-01-081230_[redacted].crash
/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper
Nov 1, 2016, 07:32:08 AM /Library/Logs/DiagnosticReports/firefox_2016-11-01-073208_[redacted].cpu_resour ce.diag [Details]
Oct 31, 2016, 03:04:31 PM ~/Library/Logs/DiagnosticReports/Adobe Illustrator_2016-10-31-150431_[redacted].crash
com.adobe.illustrator - /Applications/Adobe Illustrator CC 2015.3/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Oct 31, 2016, 02:56:16 PM /Library/Logs/DiagnosticReports/lua_2016-10-31-145616_[redacted].crash
Oct 31, 2016, 10:35:41 AM /Library/Logs/DiagnosticReports/Adobe Illustrator_2016-10-31-103541_[redacted].hang
Oct 31, 2016, 09:24:13 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-10-31-092413_[redacted].crash
com.apple.iTunes - /Applications/iTunes.app/Contents/MacOS/iTunes
Ironically, it seems crash DAILY between 2:30 and 3:30...... some times at 8am also...like a schedule.. Can someone read this report and tell me whats wrong?
Oct 31, 2016, 09:19:59 AM /Library/Logs/DiagnosticReports/lua_2016-10-31-091959_[redacted].crash