Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

33 points

iPhone 7 screen creaking issue

Hello,

Is anyone else was having this same issue? I have a 7 plus in jet black 128 GB AT&T and whenever I try to use 3D touch (I owned an iPhone 6s for a year so I'm very familiar with 3D touch) or put the phone under any amount of flex (from lifting it up or just holding it with two hands) the phone makes a slight creaking sound that sounds like something is loose (not a bending sound). The smallest amount of flex from everyday use causes the iPhone to make a sound which is quite audible. Pressing one finger on the top of the iPhone and another finger on the bottom of the iPhone at the same time produces the loudest sound.

Thanks

Posted on Sep 28, 2016 11:02 PM

30 replies

avnyc11 Author

Level 1

33 points

Oct 7, 2016 1:08 PM in response to avnyc11

That seems to have done the trick. I hear a slight crack now but nowhere as bad as before; only if the phone flexes around the diagonal. I would recommend getting the screws properly tightened

JimmyCMPIT

Level 7

29,229 points

Oct 7, 2016 1:14 PM in response to avnyc11

If the device is at fault apple will replace it while it's in warranty however any recommendations from "someone on the internet" that provided you with suggestions to bend, twist, freeze, insert, etc should be dismissed as these actions can damage your phone and Apple can void your warranty and refuse to repair the device.

http://www.cosmopolitan.com/lifestyle/a3846938/iphone-7-headphone-jack-drill-pra nk/

If you are having an issue contact Apple and arrange an appointment with an authorized Apple service center.

Oct 11, 2016 5:35 PM in response to avnyc11

It seems to be a global issue with 7 plus version, I had the same issue with my new iPhone and I replaced it but the same I found with replaced one.

I'm using iPhones five years ago and never faced such kind of manufacturing defect.

I hope apple come up with solution for the same else I will be returning it and get my money back.

Oct 14, 2016 4:01 PM in response to avnyc11

I Have the same problem

jetblack 256 plus here,I live in Greece And the moment I realized that my 6 days old,1200€ iphone is creaking,I went straight to infoquest (our apple authorized service provider,since we lack an Apple Store here in Greece),and they informed me that seems ok to them,that my 1200€ phone is creaking!!!

they also said that apple hasn't recognized it as a problem and it's still to soon to call it problem.

so i am stack with a faulty device now!

p.s please take a note that i have visited various electronic stores that have the iPhone 7 plus on display and NONE of this phones made any creaking sound! And I can assure you that I REALLY stressed them!

avnyc11 Author

Level 1

33 points

Oct 15, 2016 9:18 PM in response to avnyc11

Tightening the screws actual solved the problem. Occasionally I hear a creak but I think it's because the screws are loosening ever so slightly. My guess is this is due to the adhesive around the screen for the waterproofing making the noise, and tightening the screws presses the adhesive and firmly into place so they can't creak anymore.

Oct 15, 2016 11:24 PM in response to avnyc11

I have a matte black 256GB 7+ and I tried to recreate it with no luck. As the "Specialist" stated, it could be a defect. I'm having an issue with the screen I believe.

avnyc11 Author

Level 1

33 points

Oct 15, 2016 11:52 PM in response to avnyc11

Mine only occurs on the bottom of the device by the screws. My theory is that the washer behind the screws to make the device waterproof causes the screws to not be 100% tight, and combined with the screen adhesive creates the creak. Hopefully Apple can fix this and then I can take my phone in

acrnm

Level 1

4 points

Oct 20, 2016 11:24 AM in response to avnyc11

I had the exact same problem with my 7 Plus matt black. Apple has replaced it two times by now and all three iPhones had this creaking issue. In the end i returned it.

Dec 13, 2016 8:52 PM in response to avnyc11

I have the same issue with my 7plus(2days old)

It cracks/creaks at the bottom right of the screen.

I didn't notice it at first till I held it in landscape mode and played FIFA when I heard the crack/creak.

I can totally recreate the sound every single time I flex the phone the slightest bit.

I don't think I want to go through the hassle to send it back to Apple and get it fixed unless it becomes a blatant issue where I touch the screen and it creaks or cracks.

FYI

I moved from the iPhone 7 to 7 plus.

I had an ODC problem with the iPhone 7's screen.

Bought the iPhone 7 black and it had a yellowish tinge to the screen at the bottom only.

Sent it back to apple, they gave me a new phone after 8 days. And it had the same problem.

I sold that replaced unit, bought a iPhone 7jet black, thinking that it is their 'flagship' phone they would be more meticulous about it. But, I was so wrong... sold the iPhone 7 jet black and got the iPhone 7 Plus.

It was perfect! Seriously perfect till I heard the Crack noise.

I would seriously just want to know why!? Apple, you don't have to replace my phone. Just give me a reason for the problem. That's all we, the customers need to know.