Nike plus running apple watch activity Sync issues?

Question

Level 1

4 points

Nike plus running apple watch activity Sync issues?

I have been using Nike+ Running app to track my runs for some time now on my iPhone. I bought Apple Watcih generation zero recently and tried to track my heart rate while running. I run both with iPhone and Apple Watch and use Nike+ Running on both devices. However I noticed strange results in my Activity app- even though Nike app says I ran 20 km yesterday, Activity app says just 13 km, which is strange considering I ran with Watch on wrist. Does anyone else noticed similar issue?

Apple Watch, watchOS 3

Posted on Sep 29, 2016 1:55 AM

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Answer 1

Jonathan UK

Level 10

164,015 points

Sep 29, 2016 2:10 AM in response to fstavarek

Hi

As you appear to be experiencing issues with information syncing from the Nike+ Run Club app to the Activity app (note that the workout durations are also different), I suggest that you consult Nike's support resources and/or contact Nike for assistance with using their app:

Contact Nike (support is offered by phone and via social media):

https://support-en-us.nikeplus.com/app/contact/l/4/t/4462/

Nike+ Run Club Support resources:

http://nikeplus.com/support/

More information:

https://itunes.apple.com/us/app/nike+-run-club/id387771637?mt=8

If you have not yet done so, it may also help to ensure that your Nike app is fully up to date.

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Answer 2

christsm

Level 1

8 points

Oct 6, 2016 6:16 AM in response to Jonathan UK

just started working today after 2 months and 3 days and many many emails to nike and apple.

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Answer 3

Dec 10, 2016 5:13 AM in response to fstavarek

Yes I use both iPhone and Apple Watch and noticed yesterday's run was tracked TWICE in my activity log, but in the Nike app shows my 1 run. I sent a message on twitter but it's annoying because it won't let me delete the second "run" from my activity.

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