Home App - loading accessories and scenes

Same problem for me, I've tried all the "fixes" noted already and nothing works. I'd love to use the app but at it stands it's completely useless without a fix from Apple.

If you want people to adopt these types of systems at least make it so we can first log in...

I had the same issue and been bumping my head into the walls to fix this.

I have two iphones, 7 and 7 plus and it was working fine on both the phones. One day I had this brilliant idea to turn on KEYCHAIN and all the imaginable issues started happening with my iCloud and home app.

I tried everything (resetting, sign in/out of icloud and all other methods on internet) and nothing was working for me.

What worked for me is as under:

1. I reset both my iphones (kept iphone 7 off)

2. Just turned on 7+ and logged into my apple id

3. Setup the phone as new (did not load any backup)

4. Enabled keychain

5. The keychain struck on pending (so i reset the keychain by going to forgot code)

6. Once keychain was up and running, i opened the Home app and was greeted by "loading accessories and scenes"

7. I closed the home app, cleared the ram and restarted my phone

8. Opened the Home app again and still was seeing "loading accessories and scenes"

9. I left the app in the same state and turned off the display. After about 2 to 3 hours when I turned back to the app it gave me some text like "the loading is taking unexpectedly long time, do you want to reset the home app". I pressed the reset button and everything started working fine.

Just let the app in the loading state for long time and it would ask you to reset it.

Hope it solves your issue.

Best Regards,

Masham

So easy. iPhone 7 running 10.3.1 iOS.

Setting > General > Reset > Reset All Setting.

Even though you'll have to put in some passwords and reset some settings, it's the least intrusive. I tried everything else and this worked for me.

The "Loading Scenes and Accessories" issues is something Apple needs to address. This issue is extremely frustrating and indicates there is an architectural and design flaw in how Apple designed their Homekit application. I am a big Apple fan - I own Apple stock, own a Mac, iPhone, iPad, iWatch, and 5 Apple TVs - the fact that Apple can not solve this issue to easily reset the Homekit data on the phone is an issue. I am a tech savy individual and after reading discussion boards I have tried countless work arounds:

1. Reseting all Settings on iPhone (at recommendation of associate at the Apple store - this was a headache as I had to reload and set all kinds of settings )

2. Logging in and out of iCloud

3. Rebooting Phone (multiple times)

4. Turnning off and back on Keychain

5. Creating a seperate iCloud account, logging out of my primary account and then logging in with other icloud account, and then logging back in with my primary account)

6. Turning off Home Data in iCloud Settings and turning it back on.

7. Using my Mac to reset my Keychain Datan

8. Deleting and reinstalling the Home App

9. Opening the app and Waiting for 30-45minutes like some people suggested.

None of these solutions worked.

I called Apple support and their answer was "You need to do a total reset on your phone then reload everything" I told them this was not an acceptable answer since the point of Homekit was to make life easier and reseting my phone and reloading, authenticating all my apps etc every time the service was corrupted. The Apple associate on the phone went to get another answer and after 5 minutes on hold i was disconnected. The whole point of "Homekit" and the Apple Home app is to simpliy your life and to make things easier.

Apple needs to come out with a patch or product update to fix this bug and make a setting to reset all Home Data.

Hi everyone I had this same issue as well and I was experimenting and found that if you completely sign out of icloud, sign in with a different icloud account (i just made a fake account), and then set up home with that “new” apple id. Then after the home is working (which it will because the issue is with icloud not the app) go to icloud and sign back into your actual account. This should work

I had set up Home kit on my iPhone successfully. I have an Ecobee thermostat and Philips Hue hub. I tried to set it up on my wifes iPhone but got the interminable Loading problem. I just discovered that if I went into the Hue hub settings, advanced and shared my homekit setup, it all worked. In the Hue app, under Settings, Advanced there is an option to share with another device. I entered my wifes email address for sharing, and she received an invitation to share. After accepting the invitation, re-opening Home on her phone revealed all of our devices and scenes etc. A miracle after days of trying to get anything to show up.

Now another problem! My message has invalid characters. Originally tried posting to same issue in Developers forum. Now trying here. I am slowly losing faith in Apple. It is heading in the same downward buggy spiral that Microsoft pioneered. I shall try to remove anything other than a letter and see if that works. Jeez!

Very helpful thank you,

I let it load and after 30-40 mins, a red message appeared on the bottom of the screen indicating to reset configuration. I click on the message and my HomeKit app worked perfectly!

I definitely think that this is just a bug where when loading, it gets stuck.

Problem Solved!

thx a lot drew 🙂

Delete your home data or reset your accessories

Moving to a new home and want to set up and control your new home with your accessories? You can remove your home and manually reset your accessories.

To delete your Home data:

1. Open Home and tap the Home tab.
2. Tap .
3. Scroll to the bottom and tap Remove Home. Then tap Delete to confirm.
4. You might need to reset each of your accessories. To reset your accessory, look for a button on the accessory, check its manual, or contact the manufacturer.

I have the same exact problem, along with a ton of other users based on my searches. These fixes never work and you cannot access anything in the Home app to delete devices. The app is literally useless under these conditions and Apple needs to take notice.

Same here...

No way to change this eternal loading.

Shame!

FINALLY! This worked for me. I installed Insteon+ on my iPod with iOS 9.3.5. Reset the homekit configuration two times or so. Then added a home (with Keychain access on) in the app and then the Home app finally worked on the new device.

Same problem here!

Doesn't work. At all