You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Home App - loading accessories and scenes

As the headline reads Home app is stuck on loading accessories and scenes.


- Brand new iPhone 7 with iOS 10.0.2

  • Tried with an old iCloud account & a brand new account.
  • Have tried to log out and log in on the iCloud account.
  • Resetting the network settings


How to fix this?

User uploaded file

iPhone 7, iOS 10.0.2, Home

Posted on Sep 29, 2016 7:18 AM

Reply
23 replies

Nov 5, 2016 10:10 AM in response to Ava8c

It seems to be the keychain.

What Apple asked me to do was to remove my Apple ID from a device and test another Apple ID.

Then it was working (access to the app without the search).

What is great after, was to recover my iPad. The iCloud Photos wanted me to pay the superior tier of storage because it says 20GB of pictures was on the iPad. But it was the iCloud Photos pictures.

Apple is stealing people with this. With 2 to 7$ more, even for a month, with millions of customers, this means a lot of money!

And still, they don't know how to reset a keychain !

And anyway, I don't want to loose all my datas : sorry guys but the problem is with this stupid HOME app, no link with my IMAP, POP, SMTP and WIFi passwords!

They should just fix this.

Nov 6, 2016 11:27 AM in response to bszen27

At the risk of me annoying people on this thread by suggestion if something simple to try, I had the same problem yesterday and tried every suggestion I could find online and then I thought to myself...


"It's a loading wheel, it's trying to load something. Let's see what this does if I just leave it"


So I took the auto lock off on my iPhone and went to the home app. It displayed the "loading accessories and scenes" message for about an hour give or take a few minutes. It eventually, it displayed a message that said, and I'm paraphrasing here "this is taking a long time, would you like to reset home". It was was displayed in red font near the bottom of my phone screen. I selected it and it instantly worked. WITH iCloud on. And keychain selected I might add. I took me to the home app main screen and let me set everything up without issue.


But I'm like most people, after 5 minutes of watching a spinning loading icon I just give up. This time I decided to let it go as long as it needed. And I'm serious when I say nothing happened for about an hour.


Try this if you guys haven't yet and good luck!

Home App - loading accessories and scenes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.