Facetime no ring sound on iPad and Mac

Question

Facetime no ring sound on iPad and Mac

Hello everyone,

On my Mac with macOS Sierra 10.12 and iPhone/iPad with iOS 10.0.2, I have issues with calls.

I can use the Mac to make a FaceTime Call or a Phone Call, no problem. I can do the same on my iPad and iPhone.

The issue is about receiving calls. When all my devices aren't in mute mode. If I receive a FaceTime Call or a Phone Call on the iPhone, the call appears on my Mac and iPad, but only the iPhone rings. Before they were all ringing and singing like a real concerto haha.

To be more serious, sometimes I let the iPhone charging in another room, and I don't hear if someone calls me, before I used to answer on the iPad or Mac that were ringing as well. And if I missed a call on my iPhone I see the badge "1". The iPad doesn't display badges (except for missed FaceTime Calls), when it's regular phone calls from iPhone it doesn't show the badge. Is it a problem with iOS 10.0.2 ? The badge thing seems to work on Mac.

I know with the 1st iOS 10, I had no issue... So I was thinking because my iPhone/iPad are on iOS 10.0.2 maybe there is a bug about the iPhone transferring calls, the sound alert is missing. And the iPad doesn't display badges.

Let me know.

iPhone 6s, iOS 9.0.2

Posted on Sep 30, 2016 11:53 AM

Reply

Answer 1

Jun 20, 2017 3:54 PM in response to loïcfernandezcastrillon

Exact same situation here. No badges in iPad when badges show up on all other devices. Have completely reset the device as if I was going to sell it to someone else with different apple accounts. But then reset up for myself from scratch. Same problem. Also have same problem with ringing and sometimes not ringing on ipad and iMac.

You would think a problem that happens to clients that have 3 or more Apple devices would be high priority. NOT.

These features, text and calls, are the main reasons I switched from Windows and Android, to Apple, and it does not work! I feel like a sucker. I am a sucker for spending so much money on Apple products that don't work as described. I am a sucker for being an Apple client.

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Answer 2

chuck_3rd

Community Specialist

Oct 1, 2016 2:43 PM in response to loïcfernandezcastrillon

Hi there, loïcfernandezcastrillon,
Your participation in Apple Support Communities is appreciated. I see that you're having issues with your iPhone working just fine but your Mac and iPad aren't doing as well. When you get a FaceTime call or Phone call, neither of them ring to alert you. I hate missing calls of any type myself and I'll be glad to help.
Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch -- I'm going to have you turn off this feature and restart all of your devices. You'll basically follow the steps backwards.

On Mac, open the FaceTime app, then choose FaceTime > Preferences. Click Settings, then select Calls From iPhone.
On iPad or iPod touch, go to Settings > FaceTime, then turn on Calls from iPhone.
On iPhone, go to Settings > Phone > Calls on Other Devices, then turn on Allow Calls on Other Devices.
Each device is signed in to iCloud with the same Apple ID. But, instead of signing in, sign out.

After you've restarted all three, follow the steps as they're laid out in the article above.

Take care and have a great day!

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Answer 3

Oct 1, 2016 3:38 PM in response to chuck_3rd

I have the calls on iPad and Mac, but the ringtone is missing....

I tried to change it on the Mac and the ringtone worked, then I came back to the default song, nothin.

on the Mac if I miss the call I have the badge, not on the iPad.

I hope I'm clear

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Answer 4

Oct 3, 2016 5:49 AM in response to chuck_3rd

Hello alex_h1,

I did all the steps, still the same problem... When someone makes a phone call, it appears on the iPad and Mac (without the ringtone). If I answer on the iPad or Mac I can speak with the person. If I miss the call, I have the badge on the Mac, not on the iPad.

If someone calls me with FaceTime audio or vidéo, everything works, the call ringtone and the badges...

Is it an iOS 10.0.2 issue? or should I restore my devices? It was working fine with iOS 10.0.1

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