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contacts disappeared in Sierra upgrade

Spent the last three days going through the rigorous job of upgrading from OS X 10.6.8 all the way to Sierra today. My CONTACTS seem to have disappeared. When opened, there is NOTHING there. I tried two things:

1. to import the .abbu file that I had saved on my desktop and to iCloud

2. tried to export the whole (unseeable) address book to the desktop


When I compared the data from yesterday's file to the file I exported today the size is exactly the same.


If all the data is there . . . somewhere on the computer . . . why isn't it showing?


I only did this massive upgrade so I could sync a new iPad to the version of iTunes required. Wish I had stayed at 10.6.8 as it seems as if Apple has dumbed down the whole OS by hiding all the functions needed to have control of your system.


Help is most appreciated.

Macbook Pro

Posted on Sep 30, 2016 3:47 PM

Reply
59 replies

Oct 8, 2017 7:40 PM in response to Pam T

I encountered a similar problem. Upgraded from Yosemite to Sierra and my contacts disappeared, but the names of the cards appeared in the sidebar.


I also sync my iphone contacts to icloud and my iphone contacts had no problems. And if I created a new contact on the iphone, the contact appeared OK in the contacts. Ultimately deleting the AddressBook folder (after making a backup), fixed the contacts on the mac.

Nov 22, 2017 7:48 AM in response to xoxosage

Hi, I too have lost all my contacts after upgrading and I have tried iCloud and only a couple are there. I tried restoring from Time Machine but it tells me that the contacts can't be modified and done do it. I tried doing what you said you did but I don't know if I did it correctly. This is what I did. 'I clicked on finder, chose Applications, Clicked on Contacts to open it. Then I clicked on the Time Machine icon in the top bar and chose Enter Time Machine, but it all crashed and cancelled Time Machine and the Contacts window. As other users have said, I too have all the contacts on my phone but it is not an iPhone, just an Android but Google does synchronise the contacts although I can't work out how to send them from my phone to the Mac. Can you or anyone else help please?

Dec 7, 2017 9:05 AM in response to Pam T

I just installed the Security Update 2017-005 El Capitan & discovered the same problem this AM. When I went into the CONTACTS a[['s Preferences I had to "enable" the account(s) to populate my contacts which seem's to have worked. However, the "On My MAC" account remains empty...is this the new norm or do I have to otherwise do something to retrieve them...unfortunately I never paid attention to where my contacts actually existed in the past. Are you aware of anything else that may have changed with this "security" update?


Thanks in advance,


billgr0248

Dec 9, 2017 9:31 AM in response to REDNIRT

You could try doing what my son did. He opened contacts and in the top left hand corner where it says 'all contacts' click and hold and drag onto the desktop and you should see a vcd file appear. Then go into you iCloud account and import the VCF file to that. When you go back to your contacts window you can click on iCloud where it says 'all accounts' and your contacts should all be in there. That is what I have done but I can't progress from there but at least I can see my contacts.

Jan 23, 2018 12:44 AM in response to maxfenton

Spent over two hours trying to repair disappeared contact cards from Contact App. Try lots of advice here, nothing worked.


Your Advice:


By copying the AddressBook folder in Library/App support to desktop and changing the suffix to .abbu it allows it to be imported to Contacts App. Works like a charm.


😎 It may be weird but worked beautifully.

Jan 26, 2018 9:18 AM in response to chuck_3rd

Hi alex_h1.


Due to a lot of corruptions on my internal drive I had to get my local Apple agents to completely erase it and my OS X 10.8.5 (Mountain Lion) re-installed from scratch.


Although it's all working properly I can't get my Contacts back. The .abbu method won't work because they're just not there. I'd like to use Time Machine but that doesn't work either!


Can you please help me out with this?


Thanks.

Oct 1, 2016 5:21 PM in response to Pam T

Hello and welcome to Apple Support Communities, Pam T.


If I’m understanding your post right, you upgraded from OS X 10.6.8 to macOS Sierra and now all of your contacts have disappeared. I know how important it is to have access to your contacts on your Mac, so I’m happy to help you get this sorted out.

You've made a big leap going from 10.6 to macOS Sierra, and a lot of things have changed since Snow Leopard was the most recent OS X available. With that being said, the way contacts are stored on your Mac is a little different now. In OS X 10.6, contacts were stored as an ABBU file in the Address Book application. In macOS Sierra, contacts are stored as a CSV file in the Contacts application. To get everything moved to Contacts, you will have to import the ABBU file. Follow the steps in Contacts for Mac: Import contacts , specifically this section:

Import from an archive file (.abbu)

Important: Importing an archive file replaces your current contact information.

  1. Choose File > Import.

  2. Select the archive file, then click Open.


Another option, as well as something you may want to use going forward, is to sync your contacts with iCloud. iCloud is built right into System Preferences in your Mac now. If your contacts are already synced to iCloud already, signing into iCloud on your Mac and enabling iCloud Contacts should sync them to your Mac. Even if you don't have contacts synced to iCloud already, enabling this feature will make sure that contacts stay up to date across your Mac, iPad, and any other iCloud compatible devices you have signed in with the same Apple ID. Take a look at Set up iCloud on all your devices. The rest is automatic. for detailed steps on setting this up.


Thanks for using Apple Support Communities.

Take care.

contacts disappeared in Sierra upgrade

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