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Level 1

19 points

contacts disappeared in Sierra upgrade

Spent the last three days going through the rigorous job of upgrading from OS X 10.6.8 all the way to Sierra today. My CONTACTS seem to have disappeared. When opened, there is NOTHING there. I tried two things:

1. to import the .abbu file that I had saved on my desktop and to iCloud

2. tried to export the whole (unseeable) address book to the desktop

When I compared the data from yesterday's file to the file I exported today the size is exactly the same.

If all the data is there . . . somewhere on the computer . . . why isn't it showing?

I only did this massive upgrade so I could sync a new iPad to the version of iTunes required. Wish I had stayed at 10.6.8 as it seems as if Apple has dumbed down the whole OS by hiding all the functions needed to have control of your system.

Help is most appreciated.

Macbook Pro

Posted on Sep 30, 2016 3:47 PM

59 replies

Oct 2, 2016 1:50 PM in response to Pam T

Did you install Sierra over your Snow Leopard install? If yes, I recommend you move to a new User. There is a lot of "old baggage" in your User's Library. Starting with a clean new User would give you a better experience.

How to bring back hidden features:

Select a Finder window.

Under View in the Menu bar select:

Show Path Bar
Show Status Bar
Show Sidebar

My image shows "hide" not "show" because I have these options selected.

"Show View Options" Will allow you to customize the Finder item that is selected (window, desktop, folder)

Under Finder in the Menu bar, select Preferences > Sidebar

Check Home folder and any other folder you want. You can also deselect items like All My Files, AirDrop and iCloud Drive if you do not use these folders.

Show User's Library

Select your House in the sidebar.

Under View in the Menu bar, select Show View Options

Select Show Library Folder

Now that you have the Sidebar added you can drag items to the Sidebar. You should see a blue line to show location.

Removing items from Sidebar, Menu bar and Dock now require you to select "remove from..." or drag the item a longer distance. This is to keep you from accidentally removing an item.

Dec 1, 2016 7:07 AM in response to Pam T

This is big problem- It is serious enough for me to destroy this machine and never go back to a Mac. If I cannot find and restore these contacts then this is useless. Please help!

Dec 1, 2016 7:16 AM in response to chuck_3rd

this failed too! Not there none available-- I now have tried every "trick"posted but all have failed! Apple gooned this terribly!

Lost time now exceeds cost of new unit- This unit will cease to exist in 48 hours!

You will hear an explosion that will cease the existence of this machine. APPLE will be gone forever!

xoxosage

Level 1

13 points

Apr 21, 2017 6:05 AM in response to dianeoforegon

Well, I thought Time Machine backups were the smart choice but thanks to your post I am going to add a bootable "clone" backup to my routine. Yeah, I want that. Thanks for the software links. Thanks.