iPhone 7 Plus Camera - Pictures are bad

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Carol-

Thats because the issue is not resolved, do you really believe anything Apple tells you? It's like saying my PC Has a virus, I called tech support and they told me to restart it and now all is well....

Also, since you obviously think Apple fixed your issue by resetting your settings, unfollow this thread to stop receive emails about this discussion.

I'm sorry for using that word, that was not appropriate of me.

I'm just frustrated with Apple and their lack of support. I don't think they'll ever address it without enough public attention and tickets.

I've been shooting RAW and that's my resolution for now.

I am having the exact same issue only with a standard iPhone 7 not a 7 plus. The camera was one of the selling points for me so to find myself unhappy with 80% + of the pictures I am taking is extremely disappointing.

All of my pictures have this strange rippled blur effect to them. As others have mentioned I can only discribe it as being like a watercolour effect has been applied to the picture. It is more apparent when shooting anything more than 1m away. It means that details such as hairs are lost and lines in the background of images which should be straight appear rippled. I have two friends who bought standard 7s (not plus) around the same time as me and their images have the same problem.

I was unsure whether it was a hardware issue until I saw mention of the quality of light room images being much better in this thread. I decided to try it myself and was astounded at how much sharper the images were and how much more natural the colour balance and contrast seemed. I am now convinced that this is a software issue and that it is the standard iOS10 iPhone 7 image settings that are providing the inadequate results.

I've included an example below of two images taken a few seconds apart. The left was taken in the iPhone camera app and the right using lightroom. At first glance the quality may not seem too dissimilar but if you zoom in there is definitely loss of detail within the ears etc in the picture of the left.

More concerning than loss of detail is the way in which this "water colour" effect is adding detail where it shouldn't be. The below example is some faint daylight shining through my window on the opposite wall. The photograph on the left is a standard iPhone camera app picture and has added so much contrast and blur to the light reflecting on the wall that it looks rippled - what you'd expect to see with a really low pixel camera. The picture on the right was taken seconds later using the lightroom app on the sale phone and reflects the actual colours and contrast very accurately.

I am considering taking my phone to an Apple Store but as this appears to be quite a widespread issue I think this is something that only an iOS update will resolve.

I Wanted to add my experience regarding the photo quality of my iPhone 7 Plus. I received my 7 plus it just before my daughter's birthday partyand couldn't wait to see the quality of the 7's photos vs. my 6. Well, like people here mentioned, the quality of the photos were disappointing. I found it to be overly-digitized. Someone on this thread used the word "smeary." Good way to describe how faces look in pictures. No real definition seen In people's aces. A vast majority of the pics I've taken are in 1x.

I called Apple. They had me do the reset all settings. That didn't help. then I went to target to take a photo of the 7plus on display. Same bad results as mine. I dropped the subject for a bit figuring maybe all the 7s had the same issue. But I kept comparing a couple close ups I had taken with my 6 of my kids and compared it to the 7 plus. It was such a stark difference. I much prefer the quality of the 6.

I Followed up at an Apple Store. The genius guy didn't really admit he saw much of a difference, but eventually my phone was replaced. unfortunately, the quality of the pics are the same as my original 7 plus.

Well,

My first contact with Apple was on Nov 2 to which I received no response whatsoever. A second ticket was opened on Dec 23 and once again, no response. On both occasions I've sent them example images, both .jpg and .dng AND explained and highlighted the differences in quality that can be seen in them.

It is simply mind boggling how this has been handled on Apple's side - really not the service or expertise I expect from them. Any ideas who to contact next?

Has anyone successfully fixed the issue by getting a new camera module or phone?

I do believe it's an iOS thing vs hardware but I'm curious if anyone has resolved this by trading out their handset.

Post some of your pictures to prove this please... Would be helpful to see

Lm

Im sorry...but if you found a solution please go ahead and share it with the group.

It is very frustrating and just filled out the feedback page. There is no way they haven't heard this problem before. I'm going to call tomorrow and ask for a follow up for the 2nd time.

I would like to ask is all the iphone7 have this problem?

I am going to buy ip7+ this Friday

Unfortunately, it seems so:(

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What do you mean?