iTunes Requires a Newer Version of Apple Mobile Device Support

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

See iOS device not showing in iTunes for Windows if the device won't connect to iTunes after reinstalling.

tt2

Try the section Install missing components. I've also had a hint that installing Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update before AMDS might help it go through. Otherwise try the "for older video cards" version if you have 64-bit Windows.

tt2

Ooh, that goes back some. Have you tried creating the log files in case anything leaps out at you?

tt2

sixfoot10 wrote:

Would rolling back to an older iTunes help?

It is certainly worth a shot.

The "for older video cards" version is a 64-bit installer for the 32-bit version, same as all 64-bit versions of iTunes up to 12.1. It may work when all the 64-bit version doesn't since it relies on a different set of support files.

tt2

I'd suggest going back to the last build that worked for you, not 11. See the iTunes installers section.

tt2

Probably one of the 12.4 builds. Work backwards from the most recent.

tt2