Level 1

15 points

Printer "Filter failed" for macOS Sierra?

Hi all,

I have upgraded both my iMac and MacBook Pro to the new macOS Sierra and have not been having much problems until recently. As my exams are near, I print notes on my printer, Canon E560. However, recently, certain pages cannot be printed and the printing comes to a standstill. It says "Stopped - 'Filter' failed", and I cannot find a way to resolve this issue. I have experienced this numerous times, and at the start of the printing, it immediately says that the filter failed on my computer, but keeps on printing until a page where it stops. Some pictures on the pages already printed are distorted. Is this related to the macOS Sierra? this applies to both my computers. I have replaced the ink cartridges but to no avail. I have also emailed Canon on this but they are taking a long time to reply me.

I have another printer upstairs in my house, which is my fathers. Thus, I tried printing with it but the words have white lines across it, for some of the pages. This shows that it may be a problem with the document, or the software, macOS Sierra 10.12.

For both printers, it seems like the contents of the pages are pushed downwards as well.

Many thanks,

Ethan

iMac (21.5-inch, Late 2013), macOS Sierra (10.12), As well as a MacBook Pro (2015)

Posted on Oct 3, 2016 7:05 AM

25 replies

Oct 10, 2016 9:37 AM in response to Ethanp24

It appears to be a problem that will be fixed in the next release. I the mean time, I was able to get my document to print by printing to a pdf and then printing the pdf from Acrobat.

Oct 15, 2016 5:55 AM in response to Daniel Ebeck

I'm having the same problem and when I visit Canon, there are no driver updates recommended or available. The image distortion seems to be a .png print error as well.

aygee56

Level 1

4 points

Oct 26, 2016 1:50 AM in response to Geoffrey Bonnin

Thank you for this tip - managed to print what I wanted.

Being a bit non technical I don't understand why this works but printing straight from Word doesn't...

sjeng5

Level 1

4 points

Oct 27, 2016 6:58 AM in response to Ethanp24

Update your os.

See About the macOS Sierra 10.12.1 update - Apple Support

Addresses a “Filter Failed” error when printing to some Canon printers.

aygee56

Level 1

4 points

Oct 27, 2016 8:32 AM in response to sjeng5

Thanks - this update has just appeared in the AppStore on my iMac.

Oct 31, 2016 12:55 PM in response to Ethanp24

Same problem. Solved after I installed 10.12.1.

Dec 5, 2016 5:13 AM in response to Ethanp24

Hi,

I have this issue on our estate, since upgrading to OS Sierra using Preview to print PDF's we experience "Filter Failed" messages when printing pdf documents.

I am running the latest OS, other users are either running the same or earlier versions of the OS with similar results.

We are a HP printing estate and use the HP printer drivers delivered via App Store as the HP site does not have the supported drivers for OS Sierra.

As a workaround we advise users to print via Adobe Reader or some sort of cloud solution.

Im guessing this is an OS or Driver issue on how it handles via the application.

Are Apple looking into this?

Dec 5, 2016 8:57 AM in response to Kopite1981

Have you updated to the most recent beta? There were two "filter failed" errors, the subject of numerous threads here, and they had different causes. Your issue was probably solved with the 10/24 beta.

Dec 5, 2016 11:53 PM in response to Ethanp24

Thanks for the reply, the problem is that even if I update to the Beta and it works the rest of the business are still on the "live" OS and I need it fixing for a number of users.

I will certainly install and see if this fixes it for now though on my test machine.

Dec 6, 2016 3:39 AM in response to Ethanp24

I can confirm that the BETA version does work and fixes another issue we have! Great stuff! Ive updated our problem management records with the details pending the release from Apple!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Printer "Filter failed" for macOS Sierra?