Error message using USGA GHIN App

Question

Error message using USGA GHIN App

I post my golf score after each round. I do it from the parking lot at the golf course. I just got an iPhone 7. While on AT&T LTE, I receive this message: Unable to connect

Task cannot be completed

at this time. Please try

again later.

"RETRY"

This has always worked in the past with my other iPhones. I have tried deleting and reinstalling the GHIN app, but that doesn't solve the problem. I believe I have all the setting correct. When I get home and connect to wifi the GHIN app works fine.

Any thought?

iPhone 7, iOS 10.0.2

Posted on Oct 3, 2016 9:19 AM

Reply

Answer 1

jeremy_v

Community Specialist

Oct 4, 2016 3:39 PM in response to davidfromwest greenwich

Hello davidfromwest greenwich,

Thank you for using Apple Support Communities. It's my understanding you've been unable successfully post score updates when on an LTE network. I post game and workout progress quite frequently. I know this can be a great feature with many apps. I am happy to help.
If you haven't already, make sure the cellular data is turned on for this app in Settings > Cellular. If the issue persists try restarting the iPhone using the steps below.

Press and hold the Sleep/Wake button until the red slider appears.

Drag the slider to turn your device completely off.

After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

Restart your iPhone, iPad, or iPod touch

Also, here's some additional information on cellular data settings.
About cellular data settings and usage on your iPhone and iPad

Have a great day!

Reply

Answer 2

Oct 4, 2016 4:01 PM in response to jeremy_v

Hi Jeremy,

I have previously tried all your suggestion. I repeated again. No luck. The problem I describe, continues while on LTE. It works fine when I'm connected to wifi.

I might try to duplicate this problem on my wife's iPhone 6s, to see if it is my iPhone 7.

Thank you for your help.

Reply

Answer 3

Oct 4, 2016 4:45 PM in response to jeremy_v

Hi Jeremy,

Just FYI, I was able to post golf score on my wife's iPhone 6s with the GHIN app, using LTE. All of the settings are the same as on my iPhone 7, yet I get the error message I originally post. So, like I said it is not a big deal, though it would be nice to post my golf score right after I complete it like I used to do. I have had just about all the iPhones and have not had a problem until now. I don't know what to think:)

Thanks again for your help.

Reply

Answer 4

Teddy_B

Community Specialist

Oct 5, 2016 11:00 AM in response to davidfromwest greenwich

Thank you for following up. The additional details are very helpful. What's the software version on your wife's iPhone? It's possible there's network settings are the cause of this issue. At this point, we recommend resetting the network settings. This takes all network settings to default, including Wi-Fi networks and passwords, VPN, and APN settings. To reset network settings go to Settings > General > Reset > Reset Network Settings.

Reply

Answer 5

banksd

Level 1

9 points

Oct 6, 2016 11:58 AM in response to Teddy_B

I have the same issue and just tried resetting the network settings. Still get the error message when using LTE.

Reply

Answer 6

Oct 6, 2016 12:11 PM in response to banksd

Thanks for letting me know you "have the same issue". I have not had the opportunity to show this issue to an Apple Rep, or Sales Associate yet. I hope to demonstrate the scenario and get their opinion soon. Please let me know if you find a fix and I will do the same for you.

Thanks again.

Reply

Answer 7

Oct 13, 2016 12:59 PM in response to davidfromwest greenwich

Same problem.

iPhone 7 Plus

Connections to ATT LTE or 4G - both fail

I receive this message:

Unable to connect Task cannot be complete at this time.

Please try again later. "RETRY"

1. Reset network settings did not work

2. Hard reboot did not work

3. Connect to Wifi network - works fine

Reply

Answer 8

deggie

Level 10

167,569 points

Oct 13, 2016 1:29 PM in response to jhansen31

You need to contact AT&T and have them check the provisioning on your iPhone.

Reply

Answer 9

Oct 13, 2016 2:09 PM in response to deggie

Interesting. So it sounds like the iPhone 7 plus has an issue with AT&T LTE.

However it seems a bit odd that it is only the USGA GHIN app that is having the problem and literally every other site loads and acts fine. But then again perhaps other apps are not acting completely fine but are not reporting errors such as the USGA GHIN app which by the way I deleted and reinstalled with no luck.

I will check with AT&T and see if they can provision it for LTE and report back results.

Reply

Answer 10

Oct 13, 2016 3:47 PM in response to deggie

This problem isnt related to the carrier, it is related to the ghin apps development and how it accesses cellular network services for the iPhone 7. I have several iphone 5s and 6s as well as 2 iphone 7s.

the problem repeats itself on any iPhone 7. it is not present on any other device type I have tested. Note: also tested with an unlocked 7 for Verizon and at&t, same problem.

on any iPhone 7 if you associate to a wifi network the app will work.

Reply

Answer 11

Oct 13, 2016 4:01 PM in response to tlaytonIII

tlaytonIII

I think you are correct as this is my experience also.

I have sent a message to the GHIN app developer via their feedback link advising them of the issue.

Reply

Answer 12

Oct 14, 2016 2:21 PM in response to jhansen31

I submitted a report to the GHIN app developer and this this the response. Looks like they will pursue a solution.

---------------------------------------

John,

Thank you for letting us know. We have reported the issue to GHIN. GHIN is currently working on a solution.

As soon as this is resolved, I will let you know.

Thank you and have a nice weekend,

Michelle

Michelle S. Loggins

Manager, Handicap Services

Georgia State Golf Association

121 Village Parkway, Building 3

Marietta, GA 30067

Direct Line (678) 324-5964

Fax (770) 955-1156

Reply

Answer 13

Jonathan UK

Level 10

164,101 points

Oct 17, 2016 1:31 PM in response to davidfromwest greenwich

Hi

Apple has today released iOS 10.0.3.

This fixes bugs including an issue where users may lose cellular data connectivity:

Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

Reply

Answer 14

Oct 17, 2016 2:02 PM in response to Jonathan UK

I did the update iOS 10.0.3 and tried to post on the GHIN.com app and after the first retry it came up to the proper screen to post a golf score. Unfortunately every other time I access the GHIN app I get the unable to connect error message. I have 3 out of 5 bars for AT&T LTE. It is still at little frustrating. Of course it works on wifi.

Ok, I have shut off my iPhone 7 a couple of times and I'm afraid I will have to retract my "SOLVED" reply. It is still not working. It did work once after the update, but I'm back to the same "Unable to Connect" at this time message, again.

Thanks for the heads up about the iOS 10.0.3 update.

Reply

Answer 15

Oct 17, 2016 2:25 PM in response to davidfromwest greenwich

I too updated to IOS 10.0.3 with no luck posting to the GHIN app. Same error message. This leads me to believe it may be a GHIN app issue and how it communicates with the main GHIN server.

As the GHIN app developers are aware of the issue we may have to wait on them.

As a side note there is another thread regarding iPhone 7 connectivity issues

No signal iPhone 7 plus

Thank you for the heads up on the IOS update.

Reply