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I have a new iPhone 6 plus and the screen intermittently shuts down and goes a solid streaky grey colour, the only thing I can do is hold the home and power button and do a force re-start. I have updated to the latest iOS 10.0.2 and the same thing happens...could this be a hardware problem or can anyone suggest a fix?
iPhone 6 Plus, iOS 10.0.2
Hi
First consider trying the following steps:
Back up your iPhone (you may wish to encrypt the backup, if using iTunes), restore it to factory settings (with a fresh copy of iOS) and check whether the issue persists before restoring from backup:
If the issue persists (or if you would prefer to skip directly to this step), contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your iPhone checked and, if recommended by Apple, serviced (potentially via chargeable repair service):
Hi
First consider trying the following steps:
Back up your iPhone (you may wish to encrypt the backup, if using iTunes), restore it to factory settings (with a fresh copy of iOS) and check whether the issue persists before restoring from backup:
If the issue persists (or if you would prefer to skip directly to this step), contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your iPhone checked and, if recommended by Apple, serviced (potentially via chargeable repair service):
iPhone 6 Plus Grey screen of death
