Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail unusable since upgrade to Sierra

When I first upgraded my iMAC to Sierra (10.12), Mail would crash every time I tried to select the "Sent" folder. Most other folders could be accessed fine; a few would also cause Mail to crash. Re-installed Sierra, no luck.


Today, Mail started crashing on a few other folders. Then, finally, it crashed altogether and will no longer re-open; every time I try to open the app I get a "Mail quit unexpectedly" dialog and dump. I believe this is the most pertinent information:

Crashed Thread: 6 Dispatch queue: com.apple.root.default-qos

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSNull length]: unrecognized selector sent to instance 0x7fffb4d7cf10'

abort() called

terminating with uncaught exception of type NSException


Once again I re-installed Sierra, but still cannot open Mail at all. Any thoughts?

iMac

Posted on Oct 4, 2016 2:26 PM

Reply
45 replies

Oct 27, 2016 2:14 PM in response to PTDiMarzio

Thanks for bringing this up. I've been having the same problem every since I updated to the new operating system. I temporarily solved the problem by disabling my yahoo account. Now when I click on another IMAP account, or the Sent folder, it crashes. I've tried all the suggested solutions here. The Sent folder crash is the last straw, though. I'm constantly needing access to sent emails.


The frustrating thing is that this is an Apple product, an integral link in the chain of apps, and the whole Apple "all you need is us" paradigm, and no one from Apple seems to care. As of today, I'm bailing from Apple Mail. I'll suffer at first because Apple makes it hard to integrate anything but their own products. But this is a serious fail with Mail on their part. It's now worse than some beta applications out there I've tried.


Keep us informed if you find a solution.

Oct 28, 2016 5:00 AM in response to Buffsters

I actually started a second thread on this problem - simply asking for a complete list of Mail files and folders so I could do a manual removal. No responses.

Mail failures since upgrading to Sierra - how do I uninstall Mail??

A bit amazing to me that most OS X apps can be removed simply by dragging to trash, but Mail has so many tentacles throughout the system that it cannot be brought back to its original state and rebuilt.


I tried the phone service, was disconnected and never called back (even though I provided a call back number for this very reason).


This weekend I switch to Thunderbird. Apple, are you listening?

Nov 3, 2016 1:27 PM in response to Sharkwood

Sharkwood - you nailed it! Although I had not been having any issues using Address Book, deleting the folder and letting it re-sync on first open of Address Book would seem to have resolved my Mail crashes. I can now access all the folders without crashing. Would love to know the exact mechanics but for now just happy to be working again. Many thanks!

Nov 4, 2016 7:58 AM in response to Buffsters

I do believe you'll lose your Contact info, but you'll still have the auto-addressing in Mail. The Contacts on the Mac that I deleted had very little in it anyway, so no great loss on my part. Those common addresses that you use regularly will still appear in Mail as you start to enter them in a new email. If your Contacts can be opened without crashing, do an export of your contacts, remove the folder mentioned above, and retry Mail. If all goes well, import your contacts back into the address book and see if Mail behaves itself. If it crashes again, then you have something corrupt in the address book and may have to let it go. I'm not sure how Mail and Contacts interact, but it seems a bit more complicated than it needs to be.

Cheers!

Nov 4, 2016 8:14 AM in response to Sharkwood

I keep my contacts synced in iCloud; what I found is that when I removed the folder, and restarted Contacts, it immediately repopulated from the cloud (and rebuilt the addressbook folder). I'm guessing that my problem was more a corrupted local file than a bad entry, because with the freshly rebuilt contacts file all is good with the world.

Nov 10, 2016 9:42 AM in response to PTDiMarzio

I faced the same problem after an "erase and re-install" of OS 10.12.1 meant to solve the Finder becoming unresponsive. The "erase and re-install" solved the Finder issue but Mail.app stop working. I was on the phone with Apple support and the suggested a "safe reboot" that didn't solve the issue. While waiting on hold for a support supervisor I tried the following: System Preferences -> Internet Accounts: uncheck Mail in every one of my ten accounts. Then tried to launch Mail.app again, it opened and began to import my 839.482 messages (because of the "erase and re-install" I had to recover my data from Time Machine). After Mail.app finished importing the messages: System Preferences -> Internet Accounts, re-checked Mail in all my accounts. Now Mail.app is working again.

Nov 10, 2016 4:47 PM in response to PTDiMarzio

Same problem here; mail quits when attempting to open sent folder. Attempted to try Sharkwood's fix (although I have not had any issues with Address Book) but there is no AddressBook folder in my /Library/Application Support/ folder. Any ideas? This has been an issue with Sierra for months and is beyond a nuisance and should be addressed by apple asap. Thanks in advance for any help...

Nov 22, 2016 5:30 AM in response to PTDiMarzio

On Sierra in beta and currently updated fully. As I am typing this just after the previous period, this:

User uploaded file


This started happening about a week ago. Since, I have been testing options. I've done this before as Mail.app was flaking some time ago. Found a fix. This particular issue does not seem repairable at user level OR my level of expertise. Tried NVRAM, SCM resets, deleting various folders in the library and container as instructed by various websites.


Currently, Airmail 3 is great. Polymail not sufficient because it seems to not handle pop and cannot change a particular account from pop to imap. Nylas N1 either requires what I believe is a too high subscription ($84 per year) OR an open source option that requires running virtual box to run the Nylas Sync Engine on a server. Boxy is gmail only. Pop account causes issues with other options.


Good luck folks.

Nov 24, 2016 9:58 AM in response to PTDiMarzio

I had a similar problem. In my case Mail would not open at all. It simply went to Not Responding after a few seconds and no windows opened at all. I tried all the solution listed here. What ended up working was to remove the entire Mail file from the Library folder. This immediately solved the problem. Mail then re downloaded all the messages and rebuilt that file.

Mail unusable since upgrade to Sierra

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.