brayanne
Level 1 (4 points)
Safari

Q: This site can't be reached error - ERR_ADDRESS_UNREACHABLE

Hello,

 

Whenever I try to access a website, I get this error mentioned on the question. It doesn't allow me to reach most websites, but still allows me to open pages such as Facebook or Youtube. It is happening whether I use Chrome, Safari, Yahoo, etc. etc.

 

I saw other older solutions that didn't work and also read that these problems change all the time, so it'd be best to find the most up-to-date solution.

 

I am running on:

MacBook Pro

macOS Sierra

Version 10.12

 

Thank you for your time.

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Oct 5, 2016 12:00 AM

by Eric Root,Apple recommended
Eric Root Eric Root
Level 9 (74,268 points)
iTunes
A:

You are welcome. The report doesn't show anything unusual.

 

Try a restart.

 

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

 

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferenes, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

 

Isolating an issue by using another user account

 

If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

 

 

 

Safe Mode - About El Capitan

 

Safe Mode Startup – El Capitan.

Posted on Oct 7, 2016 11:40 AM

Close
brayanne

Q: This site can't be reached error - ERR_ADDRESS_UNREACHABLE

  • All replies
  • Helpful answers

  • by anonyme4321,

    anonyme4321 anonyme4321 Oct 5, 2016 12:18 AM in response to brayanne
    Level 3 (978 points)
    Mac OS X
    Oct 5, 2016 12:18 AM in response to brayanne

    Hi,

     

    Check your proxy settings: OS X Yosemite: Enter proxy server settings

  • by Eric Root,

    Eric Root Eric Root Oct 5, 2016 6:47 AM in response to brayanne
    Level 9 (74,268 points)
    iTunes
    Oct 5, 2016 6:47 AM in response to brayanne

    DNS Settings - Troubleshoot

  • by brayanne,

    brayanne brayanne Oct 5, 2016 7:56 AM in response to anonyme4321
    Level 1 (4 points)
    Safari
    Oct 5, 2016 7:56 AM in response to anonyme4321

    Thank you for your response. However, I tried this and the problem persists. Must be something else.

  • by brayanne,

    brayanne brayanne Oct 5, 2016 7:57 AM in response to Eric Root
    Level 1 (4 points)
    Safari
    Oct 5, 2016 7:57 AM in response to Eric Root

    Thank you for your response. I followed the instructions from your link, but the problem continues. The solution must be something else...

  • by Eric Root,

    Eric Root Eric Root Oct 6, 2016 8:28 AM in response to brayanne
    Level 9 (74,268 points)
    iTunes
    Oct 6, 2016 8:28 AM in response to brayanne

    Try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by brayanne,

    brayanne brayanne Oct 6, 2016 2:13 PM in response to Eric Root
    Level 1 (4 points)
    Safari
    Oct 6, 2016 2:13 PM in response to Eric Root

    Hello Eric Root. Thank you for the help. I ran the program and I have pasted the output below.

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-06 14:03:46

    Download EtreCheck from https://etrecheck.com

    Runtime 1:56

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Cannot seem to access certain websites. For most websites I want to access, I get the following error: “This site can’t be reached error” with the error message of “ERR_ADDRESS_UNREACHABLE”. I can only access websites like Facebook.com, Yahoo.com, gmail. etc etc

     

    Hardware Information: ⓘ

      15" MacBook Pro with Retina display (Mid 2015)

      [Technical Specifications] - [User Guide] - [Warranty & Service]

      MacBook Pro - model: MacBookPro11,4

      1 2.2 GHz Intel Core i7 CPU: 4-core

      16 GB RAM Not upgradeable

      BANK 0/DIMM0

      8 GB DDR3 1600 MHz ok

      BANK 1/DIMM0

      8 GB DDR3 1600 MHz ok

      Bluetooth: Good - Handoff/Airdrop2 supported

      Wireless: en0: 802.11 a/b/g/n/ac

      Battery: Health = Normal - Cycle count = 124

     

    Video Information: ⓘ

      Intel Iris Pro

      Color LCD 2880 x 1800

     

    System Software: ⓘ

      macOS Sierra 10.12 (16A323) - Time since boot: about one day

     

    Disk Information: ⓘ

      APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)

      EFI (disk0s1) <not mounted> : 210 MB

      Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

      Macintosh HD (disk1) / [Startup]: 249.78 GB (199.84 GB free)

      Core Storage: disk0s2 250.14 GB Online

     

    USB Information: ⓘ

      Apple Inc. Apple Internal Keyboard / Trackpad

      Broadcom Corp. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

      Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

      Mac App Store and identified developers

     

    System Launch Agents: ⓘ

      [not loaded] 6 Apple tasks

      [loaded] 180 Apple tasks

      [running] 85 Apple tasks

     

    System Launch Daemons: ⓘ

      [not loaded] 42 Apple tasks

      [loaded] 164 Apple tasks

      [running] 97 Apple tasks

     

    Launch Agents: ⓘ

      [not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-26) [Support]

      [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-07-14) [Support]

      [running] com.adobe.AdobeCreativeCloud.plist (2016-02-22) [Support]

      [loaded] com.oracle.java.Java-Updater.plist (2016-03-22) [Support]

     

    Launch Daemons: ⓘ

      [loaded] com.adobe.ARMDC.Communicator.plist (2016-07-14) [Support]

      [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-14) [Support]

      [running] com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]

      [running] com.adobe.agsservice.plist (2016-08-23) [Support]

      [loaded] com.malwarebytes.HelperTool.plist (2016-10-04) [Support]

      [loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-11) [Support]

      [loaded] com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

      [loaded] com.oracle.java.Helper-Tool.plist (2016-03-22) [Support]

     

    User Launch Agents: ⓘ

      [loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-22) [Support]

      [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-02-19) [Support]

      [loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

     

    User Login Items: ⓘ

      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Internet Plug-ins: ⓘ

      AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

      AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

      QuickTime Plugin: 7.7.3 (2016-09-13)

      JavaAppletPlugin: Java 8 Update 92 build 14 (2016-05-28) Check version

      AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]

     

    User internet Plug-ins: ⓘ

      CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

     

    3rd Party Preference Panes: ⓘ

      Java (2016-05-28) [Support]

     

    Time Machine: ⓘ

      Time Machine not configured!

     

    Top Processes by CPU: ⓘ

      38% mdworker(10)

      13% mds

      4% WindowServer

      3% fontd

      2% kernel_task

     

    Top Processes by Memory: ⓘ

      1.20 GB Google Chrome Helper(6)

      837 MB kernel_task

      180 MB mdworker(10)

      147 MB Google Chrome

      115 MB WindowServer

     

    Virtual Memory Information: ⓘ

      11.00 GB Free RAM

      5.10 GB Used RAM (1.21 GB Cached)

      777 MB Swap Used

     

    Diagnostics Information: ⓘ

      Oct 5, 2016, 07:39:45 AM Self test - passed

  • by Eric Root,Apple recommended

    Eric Root Eric Root Oct 7, 2016 11:40 AM in response to brayanne
    Level 9 (74,268 points)
    iTunes
    Oct 7, 2016 11:40 AM in response to brayanne

    You are welcome. The report doesn't show anything unusual.

     

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferenes, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

     

     

     

    Safe Mode - About El Capitan

     

    Safe Mode Startup – El Capitan.

  • by brayanne,

    brayanne brayanne Oct 7, 2016 11:44 AM in response to Eric Root
    Level 1 (4 points)
    Safari
    Oct 7, 2016 11:44 AM in response to Eric Root

    Thank you! I followed these steps and while I was on Safe Mode on my normal account, I went to System Preferences > Network then I clicked on Edit Locations and simply added a new random location name. I then connected to the internet with this new location and was now able to go to navigate to all websites with no errors.

  • by Eric Root,

    Eric Root Eric Root Oct 7, 2016 12:13 PM in response to brayanne
    Level 9 (74,268 points)
    iTunes
    Oct 7, 2016 12:13 PM in response to brayanne

    You are welcome.