User profile for user: brayanne
brayanne Author
User level: Level 1
10 points

This site can't be reached error - ERR_ADDRESS_UNREACHABLE

Hello,


Whenever I try to access a website, I get this error mentioned on the question. It doesn't allow me to reach most websites, but still allows me to open pages such as Facebook or Youtube. It is happening whether I use Chrome, Safari, Yahoo, etc. etc.


I saw other older solutions that didn't work and also read that these problems change all the time, so it'd be best to find the most up-to-date solution.


I am running on:

MacBook Pro

macOS Sierra

Version 10.12


Thank you for your time.

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Oct 5, 2016 12:00 AM

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9 replies
User profile for user: Eric Root
Eric Root
User level: Level 10
685,221 points

Oct 7, 2016 11:40 AM in response to brayanne

You are welcome. The report doesn't show anything unusual.


Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferenes, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.




Safe Mode - About El Capitan


Safe Mode Startup – El Capitan.

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User profile for user: Eric Root
Eric Root
User level: Level 10
685,221 points

Oct 6, 2016 8:28 AM in response to brayanne

Try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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User profile for user: brayanne
brayanne Author
User level: Level 1
10 points

Oct 6, 2016 2:13 PM in response to Eric Root

Hello Eric Root. Thank you for the help. I ran the program and I have pasted the output below.

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-06 14:03:46

Download EtreCheck from https://etrecheck.com

Runtime 1:56

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

Cannot seem to access certain websites. For most websites I want to access, I get the following error: “This site can’t be reached error” with the error message of “ERR_ADDRESS_UNREACHABLE”. I can only access websites like Facebook.com, Yahoo.com, gmail. etc etc


Hardware Information: ⓘ

15" MacBook Pro with Retina display (Mid 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,4

1 2.2 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 124


Video Information: ⓘ

Intel Iris Pro

Color LCD 2880 x 1800


System Software: ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: about one day


Disk Information: ⓘ

APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 249.78 GB (199.84 GB free)

Core Storage: disk0s2 250.14 GB Online


USB Information: ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Broadcom Corp. Bluetooth USB Host Controller


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

Mac App Store and identified developers


System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 180 Apple tasks

[running] 85 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 42 Apple tasks

[loaded] 164 Apple tasks

[running] 97 Apple tasks


Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-26) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-07-14) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-02-22) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2016-03-22) [Support]


Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-14) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-14) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]

[running] com.adobe.agsservice.plist (2016-08-23) [Support]

[loaded] com.malwarebytes.HelperTool.plist (2016-10-04) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-11) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-03-22) [Support]


User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-22) [Support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-02-19) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]


User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: ⓘ

AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

QuickTime Plugin: 7.7.3 (2016-09-13)

JavaAppletPlugin: Java 8 Update 92 build 14 (2016-05-28) Check version

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]


User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]


3rd Party Preference Panes: ⓘ

Java (2016-05-28) [Support]


Time Machine: ⓘ

Time Machine not configured!


Top Processes by CPU: ⓘ

38% mdworker(10)

13% mds

4% WindowServer

3% fontd

2% kernel_task


Top Processes by Memory: ⓘ

1.20 GB Google Chrome Helper(6)

837 MB kernel_task

180 MB mdworker(10)

147 MB Google Chrome

115 MB WindowServer


Virtual Memory Information: ⓘ

11.00 GB Free RAM

5.10 GB Used RAM (1.21 GB Cached)

777 MB Swap Used


Diagnostics Information: ⓘ

Oct 5, 2016, 07:39:45 AM Self test - passed

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This site can't be reached error - ERR_ADDRESS_UNREACHABLE

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