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Sierra / Mac Adware Cleaner

Since I upgraded to the new OSX on my iMac an adware program keeps popping up whenever I log on to my computer. I've tried deleting it, but it always comes back.


This is very annoying my mac was fine until I upgraded. What is this?? And after I quit the application a pop up advert appears in the right hand corner.


How do I get rid of these?


User uploaded fileUser uploaded fileUser uploaded file

iMac, Mac OS X (10.7.2), iPhoto, Motion, Pro Apps

Posted on Oct 5, 2016 11:01 AM

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Question marked as Top-ranking reply

Posted on Oct 8, 2016 6:07 AM

That Mac has been affected by "CleanMyMac" which must be removed. Remove it first, then follow the applicable recovery procedure below.



"Cleaning" apps are scams. Excerpted from Effective defenses against malware and other threats:


Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.

  • Such products are very aggressively marketed. They are all scams.
  • They generally operate on the flawed premise that a Mac accumulates "junk" that needs to be routinely "cleaned out" for optimum performance.
  • Trial versions of those programs are successful because they provide the instant gratification of greater free disk space.
  • That increased space is the result of irreversible destruction of files, programs, or operating system components normally protected from inadvertent alteration or deletion. The eventual result will be unreliable operation, poor performance and random crashes that may not become evident for months or even years after their use, when updates to programs or OS X are eventually released.
  • Memory "cleaners" that circumvent OS X's memory management algorithms work by purging inactive memory contents to mass storage, which can only result in degraded performance and accelerated hardware failure.



To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:


Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

  • To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...

~/Library/LaunchAgents/

  • Locate the following file and drag it to the Trash:
  • com.macpaw.CleanMyMac3.Scheduler.plist

    • Then, open  (Apple menu) > System Preferences > Users & Groups > Login Items.
    • Select the item CleanMyMac3 Menu
    • Click the [—] (minus) button.
    • Restart your Mac.


    Beware that reinstalling OS X alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X, the additional software you require and the essential files you need, follow the applicable recovery procedure below:


    • If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
    • If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
      • The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
      • To erase and install OS X read How to reinstall OS X on your Mac.
        • Follow Step 2 to completely erase that Mac's internal storage: Disk Utility (El Capitan): Erase a volume.
        • Then, follow the procedure in Move your content to a new Mac.
        • When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
        • Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
      • Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
      • "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.


    23 replies

    Oct 10, 2016 10:11 PM in response to Nathaniel Thompson

    "CleanMyMac" has not been completely uninstalled. Review the instructions I posted earlier.


    After it has been uninstalled, all "CleanMyMac" items in Application Support will have been removed by its uninstaller. The only CMM item that may have required manual removal is no longer present in your ~/Library/LaunchAgents/ folder, so something is not right.


    "CleanMyMac" does not cause the "Mac Space Reviver" nag you are experiencing though, but as I wrote something is not right. The Recovery Procedure I use is extensive, and if applied properly will obviate that concern.

    Oct 10, 2016 10:16 PM in response to John Galt

    I Just realised looking at your first reply.


    I Totally missed out the first step of uninstalling clean my Mac with it's uninstaller module. Hence why there are still files in the application support.


    im going to re follow your instructions and this time use the uninstaller module.


    Bbut I am wondering do I need to reinstall clean my Mac to uninstall it? Or is there an option in the installer module to uninstall it?


    THanks!

    Oct 11, 2016 4:42 AM in response to Csound1

    Thanks!


    I have re installed it and uninstalled it.


    but I still got one of those an pop ups.


    Im going go through the OS X recovery steps again erasing my hard drive.


    I've backup from the moment I uninstalled clean my Mac. but I'm still worried there's various hidden files making those pop ups appear.


    so I've figure my most important files are my music, photos and documents. How do I make sure I only transfer over my iTunes musics, photos library and documents from my back up? Keeping everything else like a new mac?


    thanks!

    Oct 11, 2016 8:52 AM in response to Nathaniel Thompson

    ... I am wondering do I need to reinstall clean my Mac to uninstall it?


    Yes. Using its uninstaller module will remove the folders that remained in your Application Support folder, but their presence is not the reason for the popups. The fact those folders are still there was merely an indication that CMM was not uninstalled properly, and that other system-altering components probably remained also.


    You have to choose CMM's "complete uninstallation" option to completely remove CMM. As a minor point, that option will leave a CMM folder buried deep within your Photos Library, but only if you are using Sierra's new Photos app.


    How do I make sure I only transfer over my iTunes musics, photos library and documents from my back up? Keeping everything else like a new mac?


    That's even easier. Completely erasing your Mac, and then using "Enter Time Machine" to restore your iTunes folder, your iPhoto Library, and your user Documents folder will migrate only those items, respectively. It is impossible for anything else to be migrated including whatever process might have been causing the popups. If you do that then there is no need to reinstall CMM only to uninstall it properly.


    If the popup nags return, it's due to another cause that requires further investigation.

    Oct 12, 2016 7:56 AM in response to John Galt

    Thanks for the help!


    I erased and reinstalled. Then only migrated what was important. The issues have no disappeared. But painstaking it's taken some time to migrate everything I want over.


    Still happier that my Computer all fresh and no horrible CMM or pop ups.


    Can't thank everyone enough for supporting and advising me on this matter.


    Cheers All!

    Sierra / Mac Adware Cleaner

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