Random Shutdown on Macbook Pro (15" mid 2014)

i have a Macbook Pro (Retina, 15', Mitte 2014) with El Capitan installed (10.11.6 (15G1004)).


It keeps randomly shutting down. This happens like this:

1. Screen turns black (does not turn off, logo-light is still on)

2. Fans accelerate,

3. After 5-10 secods, it turns off (screen & apple-logo turns off)

4. i can boot normally. no crash report.


I was not yet able to reproduce the problem. ive tried a lot:

- happens with or without power cord plugged in

- resetting the smc does not change anything

- reinstalling OSX does not change anything

- it feels like it happens mostly when having high CPU Usage, but running a benchmark (cinebench) to put pressure on the CPU does not automatically shut it down

- also happens with no CPU Usage at all (but fewer times)


What diagnostics can i provide to give you more detail?

What monitor tools are available to get more information about what happens?

Anybody encountered this... ever?


I'd appreciate your help!

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Oct 5, 2016 2:16 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 8, 2017 4:44 PM

I had the same Issue with the same machine.

In the end (I tried almost everything you can think of) I solved the problem by reapplying new thermal paste (Arctic Silver 5).

The shutdowns are caused by too much heat (emergency shut down) because of a bad thermal paste. Mine covered only about 50% of the CPU´s surface.


In fact, the temperatures showing in the temperature tools were not higher than normal, but reapplying thermal paste helped completely.


It´s easy in this model.

There are some youtube videos showing, how to to.

Ifixit is good for it too.

123 replies

Dec 8, 2017 12:36 PM in response to vier-zwo

Having the same problem here, CANNOT BELIEVE apple have ignored this and are forcing users to shell out 500 quid to replace the logic board. So far, from reading forums I've heard of the following fixes, please add below if any other fixes are available


- Plug in a dummy Ethernet or a Hdmi plug

- Something about Thermal Paste


Disgusting how the fix costs half of what was spent on the bloody laptop! Shame on Apple.

Dec 12, 2017 10:17 AM in response to vier-zwo

As I was writing a reply my MBP Mid 2014 15 Inches randomly crashed... again. 8 times this morning. We have two of those in our house, bought at different times and different places and they both do exactly the same. Went to the "genius" bar, tried all the tricks below. Same thing. The geniuses idea was to replace the mother board. Yeah right. As in buy a new computer. Less then 3 years old! And I am not alone. This problem is on all those 2014 MPB. The most expensive MBP of the line in that year. Apple needs to acknowledge there was a defect and start doing something for us. This is ridiculous and they have the means to fix it or at least give us some discount on a replacement. Worst part is I really like this laptop, now it is going to be a brick and I am out $6K (for two of them). What do we need to have Apple take notice? I spend so much money with that company... it ***** so much I am starting to think about dropping everything from them.

Dec 13, 2017 10:07 AM in response to nicjazz

Thanks nicjazz for following up on this. I saw the plug-in but was also worried it was a scam. Not about the money, more about wilfully loading an unverified app. The other thing is I would imagine that Apple would have also come up with that fix if it was that simple. The point with Apple right now is that they are simply ignoring the issue, and it is not going away. Again thanks so much for your work and clear outlay of what is happening. I'll keep pounding at the door, see if anyone even answers. Let me know what you find out:-) Thanks.

Dec 23, 2017 1:56 PM in response to vier-zwo

I'm having this exact issue as well. It's already the second logic board in a row I'm having this problem with. Had the first one replaced. Honestly I have had nothing but trouble with this machine (MacBook Pro mid-2014, intel iris pro 5200). Everything is already replaced except for the base plate (which is just a piece of aluminium). Downloaded the app from https://realmacmods.com/product/macbook-pro-nocrash-utility/. Hope it works for me. After installation when you click the spinning gear icon in the top menu bar, it states 0% completed. This should stay like this right? Using the laptop for 15 minutes now. Going good so far. Thanks guys!

Dec 24, 2017 4:11 AM in response to vier-zwo

Is there a way in which we can band together and put some pressure on Apple about this? Maybe forcing them to replace the faulty models with a different one. I'm absolutely stoked that I have my laptop working again thanks to the Macmod guy(s). But I still think this is a little too convenient for Apple. All these laptops shutting down, leaving no crash reports, making it impossible to find the problem and always resulting in a sale of a logic board. I'm on my second one experiencing this problem. Let's find a way to put pressure on this company.

Dec 27, 2017 11:20 AM in response to vernor1

For us here, we have two MBP Mid2014 bought at different times and with different OS. When they both started to do the same thing (shutting down for no reasons) I started to wonder… if they BOTH do that, more then likely they ALL (or a LOT of them at least) do that. So back to the thread here, how do we get Apple to pay notice? Being the old US of A, I would ask, does anyone know a lawyer who would like to get Apple to pay notice? I am saying this thinking there has to be a LOT of us out there, and yes, Apple should just do a fix that does not kill the battery life and allows us to work on our MBP for what they are worth.

Dec 28, 2017 12:38 PM in response to outluch3

Is the Thunderbolt Ethernet driver affected only in High Sierra? Isn't the cure just a side-effect of turning off a mandatory driver? E.g. there might be an infinite loop checking some condition related to the Ethernet driver, which could put some load on CPU and thus prevent a shutdown. Did you observe any shut offs on Sierra?

I've rolled back to Sierra, and it works fine for me now. I'd like to try your solution, but it would take a whole day to upgrade to High Sierra then downgrade back if the proposed solution won't work.

Jan 16, 2018 12:14 PM in response to vier-zwo

Same issue as described above. I'm on my 3rd genius bar visit after twice they claimed to have run diagnostics and resolved it. I've done the full battery of tests you can do on your own. They've stress tested it and ran their own diagnostics on it twice and clean reinstalled the OS on their own (after I did it on my own before bringing it in and it didnt resolve it) and nothing has resolved it. I'm not sure what to tell them so they don't keep running diagnostics and giving me false alarms. I get it's difficult to see and reproduce. Sometimes it will stay oj for hours but without fail it starts randomly shutting down all over again. Getting very frustrated with their service.

Jan 26, 2018 2:38 PM in response to JonathanLiang

Hi Jonathan,


Fantastic, it is working, thank you for finding a way to get around this.


This way I do not have to keep the Thunderbolt / Ethernet adapter.


I have to admit, that I am glad I had this issue, this way I discovered we can install native Windows 10 on a MacBookPro, which is useful for web development when we need to test a website on Internet Explorer or Microsoft Edge


Best

Dennis

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Random Shutdown on Macbook Pro (15" mid 2014)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.