Random Shutdown on Macbook Pro (15" mid 2014)

i have a Macbook Pro (Retina, 15', Mitte 2014) with El Capitan installed (10.11.6 (15G1004)).


It keeps randomly shutting down. This happens like this:

1. Screen turns black (does not turn off, logo-light is still on)

2. Fans accelerate,

3. After 5-10 secods, it turns off (screen & apple-logo turns off)

4. i can boot normally. no crash report.


I was not yet able to reproduce the problem. ive tried a lot:

- happens with or without power cord plugged in

- resetting the smc does not change anything

- reinstalling OSX does not change anything

- it feels like it happens mostly when having high CPU Usage, but running a benchmark (cinebench) to put pressure on the CPU does not automatically shut it down

- also happens with no CPU Usage at all (but fewer times)


What diagnostics can i provide to give you more detail?

What monitor tools are available to get more information about what happens?

Anybody encountered this... ever?


I'd appreciate your help!

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Oct 5, 2016 2:16 PM

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Question marked as Top-ranking reply

Posted on Jan 25, 2018 10:20 PM

Hi Dennis,


Interesting! And thanks for pointing out the differences.


I solve the problem by disabling the Thunderbolt Ethernet Driver, by following the procedures:


1) reboot with CMD+R pressed.

2) open Terminal

3) sudo csrutil disable

4) reboot in normal mode

5) sudo mv /System/Library/Extensions/AppleThunderboltNHI.kext

/System/Library/Extensions/AppleThunderboltNHI.kext.BAK

6) reboot with CMD+R pressed

7) csrutil enable

8) reboot and forget about problem


Now I could not use the Thunderbolt Ethernet (which is quite troublesome when I must connect to the Ethernet). My interpretation is that there are some problems with the Thunderbolt Ethernet Driver. When I do not connect the cable, the driver may check for something related to Ethernet and crashes the OS, while I'm connecting the Thunderbolt Ethernet, everything goes fine.

No matter I turn on or off the WiFi, it stays the same. So I think it may not related to the WiFi.

123 replies

Jan 11, 2017 6:30 AM in response to vier-zwo

Having this exact same issue with a 15" mid 2014 Macbook Pro (2.2GHz I7, Intel Iris Pro) also. Tried all the usual diagnostics including a clean reinstall. I'm on MacOS Sierra.


I'll try to keep it plugged into an external monitor now to see if that makes a difference. If that fixes it then it would possibly point towards an issue with the onboard graphics card.


@view-zwo, @Linus001 and @Jbc30 are you still experiencing these issues? Are you all on mid-2014 Macbook Pro with Iris Pro graphics?

Jan 11, 2017 1:42 PM in response to Mary Jeffery

Yes I am still having this issue, although mine is a Late 2013 model running Iris Pro graphics, but I think those are still essentially the same machine. After extensive tests from the folks at my local Apple authorized service provider (and some lovely diagnostic fees) they concluded that it must be a logic board issue. They seemed to be fairly unsure about what the actual issue is though, and when I pressed them on it they just said "sometimes these things just go out" which is barely an answer at all. I can't really shell out the cash to get the logic board replaced right now, and I'm also afraid that the 'diagnosis' may be incorrect anyway.


They did thing there was a possible connection between this issue and the graphics issue with early 2013 MacBook pros that forced a recall, but that it wasn't widespread enough in this model to cause Apple to recall anything.


Interestingly, I have found that when I never put the computer to sleep but instead shut down the machine completely every time I close it, that the issue has not appeared. I don't know why this is the case or if this temporary fix will last, but I've been able to use my computer for the last several weeks doing this and have not had the issue recur while holding to this pattern.


Obviously this isn't an effective permanent fix because its a bit of a pain, but to me its less of a pain than always using it plugged into an external monitor.

Jan 13, 2017 3:44 AM in response to Jbc30

I've been running my MBP connected to an external monitor for the last couple of days and it doesn't shut down so that seems to cure the issue. Obviously having it connected to an external monitor all the time negates the benefit of having a portable computer. I'll take it to Apple next week, usually they will fix hardware issues for free if your MacBook was bought in the EU, so fingers crossed.

Aug 28, 2017 5:19 AM in response to vier-zwo

Hi everyone Same probleme with same computer Macbook Pro 15 mid 2014, my mac has been shut down randomly for few month now, I've just replaced the retina screen (antireflect issue) I thought my mac would be fixed after that, but no, it keeps going to shut down it makes me crazy ! i've been at the apple store for a diagnostic and they didn't find anything wrong !

Sep 8, 2017 4:44 PM in response to vier-zwo

I had the same Issue with the same machine.

In the end (I tried almost everything you can think of) I solved the problem by reapplying new thermal paste (Arctic Silver 5).

The shutdowns are caused by too much heat (emergency shut down) because of a bad thermal paste. Mine covered only about 50% of the CPU´s surface.


In fact, the temperatures showing in the temperature tools were not higher than normal, but reapplying thermal paste helped completely.


It´s easy in this model.

There are some youtube videos showing, how to to.

Ifixit is good for it too.

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Random Shutdown on Macbook Pro (15" mid 2014)

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