Random Shutdown on Macbook Pro (15" mid 2014)

i have a Macbook Pro (Retina, 15', Mitte 2014) with El Capitan installed (10.11.6 (15G1004)).


It keeps randomly shutting down. This happens like this:

1. Screen turns black (does not turn off, logo-light is still on)

2. Fans accelerate,

3. After 5-10 secods, it turns off (screen & apple-logo turns off)

4. i can boot normally. no crash report.


I was not yet able to reproduce the problem. ive tried a lot:

- happens with or without power cord plugged in

- resetting the smc does not change anything

- reinstalling OSX does not change anything

- it feels like it happens mostly when having high CPU Usage, but running a benchmark (cinebench) to put pressure on the CPU does not automatically shut it down

- also happens with no CPU Usage at all (but fewer times)


What diagnostics can i provide to give you more detail?

What monitor tools are available to get more information about what happens?

Anybody encountered this... ever?


I'd appreciate your help!

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Oct 5, 2016 2:16 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 8, 2017 4:44 PM

I had the same Issue with the same machine.

In the end (I tried almost everything you can think of) I solved the problem by reapplying new thermal paste (Arctic Silver 5).

The shutdowns are caused by too much heat (emergency shut down) because of a bad thermal paste. Mine covered only about 50% of the CPU´s surface.


In fact, the temperatures showing in the temperature tools were not higher than normal, but reapplying thermal paste helped completely.


It´s easy in this model.

There are some youtube videos showing, how to to.

Ifixit is good for it too.

123 replies

Dec 23, 2017 7:13 PM in response to dikkind

Yes, the Macbook pro no crash app does work. And yes that is what the app says (0%…), had not have a crash for a month now and I use to have up to 8 times in a row in a couple of hours. I have actually closed the app now (it does take a bit of power from your battery) and for some reason it still is not crashing. It is a shame that apple can’t even noticed what Real Mac Mods have managed to fix. Those guys are for real.

Dec 30, 2017 2:55 AM in response to vernor1

It isn't a problem related to the operating system. I've had this problem on 3 different ones. Although after a clean install the laptop maybe worked for half an hour instead of 5 minutes. After that it's business as usual. For me using a web browser seems to speed up the problem. Sometimes I could use the computer for some time and the problem just occurred after opening any webbrowser. But with NocrashMbp it doens't the problem is gone.

Jan 16, 2018 2:28 PM in response to bharlson

We’ve been there. The so called Geniuses are useless. Apple is just ignoring the issue. Nothing fixes it but this NoCrashMPB app that stop the random shutting down but kills your battery time. I am starting to believe that ALL MacBook Pro 15” 2014 are doing this. Anyone has any idea on what can be done for Apple to actually start looking into it and find a simple fix?

Feb 14, 2018 8:31 AM in response to Holmes001

You've identified the issue correctly, as far as my experience can tell you. I tried running the "yes > /dev/null &" script, but wasn't happy about how it maxed the CPU.


I found this cheap fix. https://realmacmods.com/product/macbook-pro-nocrash-utility/


For $10 it runs in the background keeping things running. Battery life is somewhat affected, but not terribly.


The root of this is a software bug that some years of MBP's don't like.

Feb 26, 2018 1:12 PM in response to giomadaro

best way to fix this laptop is to run windows 10 on it and not use macos who would of thought that you buy a macbook and windows runs better on it than there own operating system this will be the last apple product i ever buy already looking else where, ive been looking around and it seems this issue has been around since 2011 wait ago apple on fixing your stuff ups, bet they do this like there iphone/ipad slow down because they want you to upgrade well ill be upgrading just not to an apple product. Heres the page i found https://www.apple.com/support/macbookpro-videoissues/ and theres so many people on the net complaining about the mid 2014 so i think apple need to acknowledge and add it to this page

May 7, 2018 12:02 PM in response to vier-zwo

I have a MacBook PRO 15” Late 2013 and I'm also taking account on this annoying issue. The shutdowns started when I had Sierra installed, as a solution attempt, I tried to update to High Sierra, but it hasn't made any difference, still got the issue.


Just before bringing it to the Apple repair center, I went through all the common steps taken in cases like that, I've reset NVRAM, PRAM, SMC, etc. Performed Hardware and Software diagnostics (all ok), performed memory test checks, heat checks, app checks, I've gone extensively through all this during 2 weeks, I could only confirm that it’s more often when running on battery power, other than that, I couldn’t find any relevant pattern, shutdowns seemed completely random. I also did a fresh system install, for El Capitan, Sierra and High Sierra, same issue.


So, after it all, I brought my MacBook to the repair center, they had my MacBook for almost 3 weeks, they’ve replaced my display, the battery, they also formatted my MacBook stating that they weren’t able to back up anything (strange huh?), and finally they did a fresh system install. Result: After picking up my MacBook, they said that the issue had been fixed. I've got home and used it for half an hour and: tadah! Black screen and shutdown! Can’t explain my feeling at that moment. I’ve been charged for every piece replaced, even for the system reinstall. Result: big money loss and no help.

I can't believe that the only thing we have is a workaround to disable drivers to create an additional load, that seems the same purpose of the loop script, both don’t seem a good solution in the long run. To make it worse, Apple doesn’t give any feedback about that and they seem to only care about customers using recent products. Also, authorized repair shops here in my country aren’t qualified to solve problems like this, they seem to only care about selling things, so basically my hands are tied.

Jul 16, 2017 12:52 PM in response to vier-zwo

Hi everyone, I am copying my comment on posts with the same exact issue. After 6 visits to the Apple Store due to the same issue and running every software and hardware diagnostics possible, I am now asked to pay $475 to have my MacBook Pro shipped off-site for hardware inspection. They do not know what is wrong with it but some technicians were guessing it was the logic board (that will be around $600 of a fix now). Anyhow, I am not going to be paying that much for a device I initially paid over 2 grand for. I brought up that fact that a lot of people in the community have been facing the same problem and asked what are the next steps that could be done to initiated some sort of program for these specific MacBook Pro Retina 2013-2015 models. I was told nothing will be done until Apple deems it is a big enough problem. It is not a user-related issue but rather a faulty manufacturing issue that users now have to pay the price for.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Random Shutdown on Macbook Pro (15" mid 2014)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.