Random Shutdown on Macbook Pro (15" mid 2014)

Is it possible that apple fixed our problem in a background stealth big brother way? I have been running without nocrash_mbp for 2 days now with no crash. And fans seem to act normally now. Anybody has the same thing happening?

That is a very good point as the problem seems to show up a couple of years down the road. Again, my big question is WHY doesn’t APPLE looks into the issue, since it looks like we know the problem? Anyone from Apple reading those blogs?

Same issue as described above. I'm on my 3rd genius bar visit after twice they claimed to have run diagnostics and resolved it. I've done the full battery of tests you can do on your own. They've stress tested it and ran their own diagnostics on it twice and clean reinstalled the OS on their own (after I did it on my own before bringing it in and it didnt resolve it) and nothing has resolved it. I'm not sure what to tell them so they don't keep running diagnostics and giving me false alarms. I get it's difficult to see and reproduce. Sometimes it will stay oj for hours but without fail it starts randomly shutting down all over again. Getting very frustrated with their service.

Yes, I also think so, I have been dealing with this stupid issue for 6 months now, calling, texting and going to the stupid genius bar and useless waste of time. It's as if they are ignoring this issue. We really need to do something about this.

Hi Jonathan,

Fantastic, it is working, thank you for finding a way to get around this.

This way I do not have to keep the Thunderbolt / Ethernet adapter.

I have to admit, that I am glad I had this issue, this way I discovered we can install native Windows 10 on a MacBookPro, which is useful for web development when we need to test a website on Internet Explorer or Microsoft Edge

Best

Dennis

Exactly, this is why Apple should fix this issue, because if it becomes wide spread on social media that Windows 10 is more robust and works better than MacOS even on a MBP, it will not look good for Apple.

Hi Dennis, could you please humour some non technical MBP owner and let me know: this fix you have here does it de-activate Thunderbolt completely or just the Ethernet driver part? I.E. will I still be able to plug in some Thunderbolt drives on my MBP once I’ve applied the fix?

Your help is so very much appreciated.

Hi Cocomoko,

I just tested with Thunderbolt / VGA and Thunderbolt / Ethernet

When we disable /System/Library/Extensions/AppleThunderboltNHI.kext

- Thunderbolt / VGA is still working good,

- Thunderbolt / Ethernet is not working anymore.

I do not know for other types of Thunderbolt adapters.

The best is to test it with your Thunderbolt adapter.

Best

Dennis

I wall say otherwise, which is that when I disable the AppleThunderboltNHI.kext, my Apple Thunderbolt Cinema Display will not work. I have to reenable the file when I want to connect to my display. Fortunately, I never had shutdown issues when connect to the external display.

Hi all, thank you for this thread, I was thinking that I am the only one with this issue...

MBP mid-2014, after updating to Sierra first issues with the screen, right now on High Sierra random shutdowns all the time... Interesting like in other cases, using external display does not cause the shutdowns. First problems appeared only unplugged later - also during charging. Exactly the same symptoms as can be found on outluch website.

I follow outluch tip and hoping for the best. I m in Sweden right now, doing my thesis project, in the store they said it will take them 3 weeks to check what is happening so I cannot afford it.

I will keep you updated.

And yes, would love to join a petition to solve this problem by Apple.

I guess that the thousands of people who already paid for a new logicboard also contributies to Apple not adressing this problem. Its quite the scandal. I think some sort of petition/group would work better than individual action

Yeah, I got an email within a couple minutes of posting that it was being removed because it was an “unconstructive rant or complaint”. Not sure if they’re just watching for certain terms or if was manually taken down, but I’m concerned regardless.

Hi Guys

It looks like there are ways to report a bug to Apple:

https://developer.apple.com/bug-reporting/

Feedback - macOS - Apple

But to do this, we need a step by step procedure to reproduce the issue, and so far, at least for me, it was random.

Does anybody found a step by step procedure to reproduce the issue ?

Question to JonathanLiang: how did you get to find out about the driver "AppleThunderboltNHI.kext", and to remove it ? Is there some logs or infos we could give to Apple, to help them to solve the issue ?

Thanks Guys

Recently my MacBook Pro 15" (mid 2014) started an unprecedented condition: random false "low-battery" deep-sleep when it is on battery, then I press the power button, and the false low-battery sign shows up (even when there are plenty of battery charges remaining), I have to connect the power-adapter to MBP to boot it up. This problem does not happen when MBP is connected to the power adapter. The battery condition is normal and healthy (battery cycle # is ~200), Apple Diagnostics of OS X reports no problem. My MBP never had any problem before, until this recent issue.

There could be certain correlation between this issue and the recent OS X updates.

I tried the following, none of them solve this problem:

(1) Reset SMC

(2) Reset PRAM

(3) The workaround suggested in: https://outluch.wixsite.com/rmbp-crash

(4) Plug in the ethernet thunderbolt adapter, as suggested in this webpage (https://discussions.apple.com/thread/7697352)

Please kindly help, thank you very much.

MBP spec:

15", mid 2014, OS X High Sierra 10.13.3, 2.8GHz quad-core Intel Core i7 (Turbo Boost up to 4.0GHz) with 6MB shared L3 cache, 1T SSD, NVIDIA GeForce GT 750M

I have the exact same problem with my MacBook Pro Retina 15 mid-2014. No crash log guys at the apple store were a great help most useless group of people i have seen this problem seems to be an on going problem since the 2011 macbook pro every year great work apple think its about time to contact the accc see what they have to say