Random Shutdown on Macbook Pro (15" mid 2014)

Just confirm that I also have the same problem on a MacBookPro11,5.

Been through the complet diagnostics check at Apple and they found nothing but they DID ! confirm that it happened while in their shop. They could not do anything because all diagnostics results of the hardware and software were fine.

Hi everyone Same probleme with same computer Macbook Pro 15 mid 2014, my mac has been shut down randomly for few month now, I've just replaced the retina screen (antireflect issue) I thought my mac would be fixed after that, but no, it keeps going to shut down it makes me crazy ! i've been at the apple store for a diagnostic and they didn't find anything wrong !

I use Macs Fan Control to base both fan speeds on GPU temp and it seems to delay shut down a lot working on a table or surface but on lap or fabric it shuts down as fast. Temperature of GPU peeks very fast.

Here is a little summary of what I tried so far:

-Apple authorized service' deep diagnostic does not show anything wrong with hardware

-Applying new thermal paste does not fix issue

-Reinstalling OS does not fix issue

-Having my thunderbolt ethernet plugged in does not fix issue

-Issue not related to scale or resolution of screen

-Plugged in to power supply or on battery power does not change anything

-Reducing transparency effects in desktop does not do anything

Workarounds for now:

Having external HDMI monitor plugged in prevents issue

Having HDMI dummy plug (headless ghost) plugged in prevents issue

Booting in safe mode prevents issue

I am calling Apple now. Maybe Apple Canada is a little more comprehensive.

I will give update later.

Hi Everybody,

Me too I have the same issue with MacBook Pro (Retina, 15-inch, Mid 2014).

Bootcamp Windows 10 is working great, no issue.

(This alone, tells me it is not a hardware issue, but rather a MacOS software issue)

When I connect the Thunderbolt / Ethernet connector, it is working great, no issue.

(it does need to have an Ethernet connection, just the connector is enough)

The last release of High Sierra 10.13.3, does not solve it. Still the issue.

Here is a food for thought:

1 - When we do a clean install of El Capitan, and check the content of the file:

/System/Library/Extensions/IO80211Family.kext/Contents/PlugIns/AirPortBrcm4360.k ext/Contents/Info.plist

we have the lines :

<key>IONameMatch</key>

<array>

<string>pci14e4,43ba</string>

<string>pci14e4,43a3</string>

<string>pci14e4,43a0</string>

<string>pci14e4,4331</string>

<string>pci14e4,4353</string>

</array>

2 - When we check the content of the same file on High Sierra :

<key>IONameMatch</key>

<array>

<string>pci14e4,4331</string>

<string>pci14e4,4353</string>

</array>

3 - When we start on Bootcamp / Windows 10 and check the version of the Wifi Hardware we see

Device PCI\VEN_14E4&DEV_43A0&SUBSYS_0134106B&REV_03\80E600FFFF00000100

which is pci14e4,43A0

4 - One possible interpretation of this :

The MacOS Wifi driver on High Sierra, does not manage the hardware pci14e4,43a0

but only pci14e4,4331, pci14e4,4353

which could explain the crashes.

What do you think ?

Thanks guys.

I have the same problem on my MacBook Pro late 2013 2,6 GHz.

Problem started about one month ago.

Deactivating AppleThunderboltNHI.kext worked, but now thunderbolt drivers are disabled.

Anyway I am still able to attach a display using apple mini display to vga adapter plugged in the thunderbolt port.

Problems started after upgrading to High Sierra, I than downgraded to Sierra but nothig changed.

This is my third (and last) MacBook pro with harware problems, first two were GPU related (NVIDIA).

I'm really disappointed, Im a web developer, seems that these machines are not suited to work hard...

Really, really disappointed...

OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support

You might also run Apple diagnostics which might offer a clue:

https://support.apple.com/en-us/HT202731

Ciao.

To rule out possible software conflicts, please do an Etrecheck test and post the results here: http://etrecheck.com/

Have the exact same problem. Ran EtreCheck (computer crashed 3 times trying to do so). Here are the results:

EtreCheck version: 3.1.2 (334)

Report generated 2016-11-18 22:10:42

Download EtreCheck from https://etrecheck.com

Runtime 1:41

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Hardware Information:ⓘ

MacBook Pro (Retina, 15-inch, Mid 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,2

1 2.2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 587

Video Information:ⓘ

Intel Iris Pro

Color LCD 2880 x 1800

System Software:ⓘ

OS X Yosemite 10.10.5 (14F27) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

GT (disk1) / [Startup]: 229.34 GB (136.41 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 229.68 GB Online

USB Information:ⓘ

Apple Internal Memory Card Reader

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8 - 2016-09-15) [Support]

System Launch Agents:ⓘ

[not loaded] 5 Apple tasks

[loaded] 145 Apple tasks

[running] 61 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 44 Apple tasks

[loaded] 138 Apple tasks

[running] 79 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-09-15) [Support]

[loaded] com.efi.fpdu.plist (2016-11-16) [Support]

[loaded] com.google.keystone.agent.plist (2016-11-05) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2016-09-09) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (2016-10-25) [Support]

[running] com.efi.fieryd.plist (2016-03-11) [Support]

[loaded] com.google.keystone.daemon.plist (2016-11-05) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-01-27) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2015-07-01) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-09-09) [Support]

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2016-09-15) [Support]

[loaded] com.logos.LogosIndexer.plist (2016-11-18) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]

Flash Player: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]

QuickTime Plugin: 7.7.3 (2016-09-09)

Google Earth Web Plug-in: 7.1 (2016-11-05) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-09-09) Check version

Default Browser: 600 - SDK 10.10 (2015-07-16)

User internet Plug-ins:ⓘ

ZoomUsPlugIn: 3.5.64836.0908 - SDK 10.11 (2016-09-15) [Support]

3rd Party Preference Panes:ⓘ

Flash Player (2016-10-25) [Support]

Java (2016-06-22) [Support]

Time Machine:ⓘ

Auto backup: YES

Volumes being backed up:

GT: Disk size: 229.34 GB Disk used: 92.93 GB

Destinations:

My Book [Local]

Total size: 3.00 TB

Total number of backups: 59

Oldest backup: 12/25/13, 9:48 PM

Last backup: 11/16/16, 2:56 PM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 229.34 GB X 3)

Top Processes by CPU:ⓘ

126% mdworker(7)

23% mds

2% WindowServer

2% kernel_task

1% fontd

Top Processes by Memory:ⓘ

836 MB com.apple.WebKit.WebContent(8)

818 MB kernel_task

115 MB mdworker(9)

115 MB Finder

98 MB Messages

Virtual Memory Information:ⓘ

12.78 GB Available RAM

11.10 GB Free RAM

3.22 GB Used RAM

1.69 GB Cached files

0 B Swap Used

Diagnostics Information:ⓘ

Nov 18, 2016, 10:08:43 PM Self test - passed

Nov 15, 2016, 10:30:54 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-11-15-223054_ [redacted].crash

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Nov 15, 2016, 10:30:38 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-11-15-223038_ [redacted].crash

Nov 15, 2016, 10:30:32 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-11-15-223032_ [redacted].crash

I'm having the exact same issue. My computer is no longer under Apple Care coverage and I'm wary of taking it to get it examined only to have the technicians fail to find any issues and have to shell out a lot of money for the tests. One similar question had someone say they did not experience the crashes when plugged into an external monitor.. could this give anyone a clue as to what the issue may be?

Jbc30 wrote:

My computer is no longer under Apple Care coverage and I'm wary of taking it to get it examined only to have the technicians fail to find any issues and have to shell out a lot of money for the tests.

All Apple store genius bar appointments and evaluations are FREE!

Yes, but the 6+ hours of driving & days worth of time to get to the closest Apple Store is not:)

I would add that this thing cost me $3500 and it is disappointing (a nicer word than I want to use) that I had to put $600 more into it.