itunes 11.4 will not recognize my iphone 6 iOS 10.0.2

I have a MacBook Pro (Mac OS x Version 10.6.8) and my iTunes is updated to the latest version of 11.4 for my computer. I recently updated the software on my iPhone 6 to iOS 10.0.2 and now iTunes will not recognize my iPhone. I get the message (iTunes could not connect to the iPhone "iPhone" because an invalid response was received from the device." It worked fine before I upgraded the software on my phone. Can anyone help me resolve this issue?


I have tried restarting both the computer and the phone

I have tried different USB ports

I have tried different USB cords


Thank you so much in advance.

iPhone 6, iOS 10.0.2

Posted on Oct 5, 2016 10:59 PM

Reply
2 replies

Oct 6, 2016 6:11 AM in response to mam6933

iOS 10 requires iTunes 12.5.1 or newer which in turn requires OSX 10.9.5 or newer. It may or may not be possible to upgrade your computer to the required system. Find your computer model on the http://www.everymac.com web site and near the bottom of the system specification section it will say what OS versions it is capable of running. If you cannot run a newer system you will not be able to sync this phone to your present computer, though some features may be available with iCloud services such as Apple Music or Match. OSX 10.9 and 10.10 are no longer available. Check this article on El Capitan (OSX 10.11) and Sierra (OSX 10.12) upgrade options https://discussions.apple.com/docs/DOC-10692 These systems may run slower on older machines and require additional RAM purchase (4 GB is a realistic minimum and many recommend 8GB). Doing a big jump in system versions is also more likely to affect old software.


Snow leopard to el capitan, will it cause my macbook to be slow? - https://discussions.apple.com/thread/7412959


Current OSX general upgrade information, including system requirements - http://www.apple.com/osx/how-to-upgrade/


If you have any PPC generation software that has been running under OSX 10.6 it will not be supported under any later system versions.


The option to roll back to iOS only exists a day or two after a new iOS is released and iOS 10 was released more than a week ago.

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itunes 11.4 will not recognize my iphone 6 iOS 10.0.2

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