If I hang up call from Macbook my call failed

If I have incoming call on my 6s iPhone and If I hang up this call on my Mac this call ends with message: Call failed.

Outgoing call from Mac working fine. But Incoming don't.



I there any solution how repair cross version problem? OSX Yosemitte and now Sierra too?

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Oct 7, 2016 12:23 AM

Reply
5 replies

Oct 7, 2016 5:50 PM in response to fundix

Hi fundix,

Thanks for your question. The resource below explains how to use iPhone Cellular calls with your Mac. Check your Continuity settings on your Mac and iPhone and adjust them as needed.

Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch

Set up iPhone Cellular Calls

Use iPhone Cellular Calls with any Mac iPhone, iPad, or iPod touch that meets the Continuity system requirements. It works when your devices are near each other and set up as follows:

  • Each device is signed in to iCloud with the same Apple ID.
  • Each device is signed in to FaceTime with the same Apple ID.
  • Each device has Wi-Fi turned on.
  • Each device is connected to the same network using Wi-Fi or Ethernet.
  • On iPhone, go to Settings > Phone > Calls on Other Devices, then turn on Allow Calls on Other Devices.
  • On iPad or iPod touch, go to Settings > FaceTime, then turn on Calls from iPhone.
  • On Mac, open the FaceTime app, then choose FaceTime > Preferences. Click Settings, then select Calls From iPhone.

If your carrier supports Wi-Fi calling on other devices, you can set up those devices to make and receive calls even when your iPhone isn't turned on or nearby. Learn about Wi-Fi calling.

Use iPhone Cellular Calls

User uploaded file

Make a call on your iPad or iPod touch

  • Tap a phone number in Contacts, Calendar, Safari, or other app that automatically detects such data.
  • Or open the FaceTime app and enter the phone number in the search field. Tap the phone number in the search result, then tap Call.

Make a call on your Mac

  • Move the pointer over any phone number in Contacts, Calendar, Safari, or other app that automatically detects such data. Click the arrow in the box that outlines the phone number, then choose Call [phone number] Using iPhone.
  • Or open the FaceTime app and enter a phone number in the search field. Control-click the phone number in the search result, then choose the phone number from the pop-up menu.

Answer a call

  • On iPad or iPod touch, slide to answer the call.
  • On Mac, a notification appears when someone calls your iPhone. From there you can answer the call, send it to voicemail, or send the caller a message.

To stop getting calls at one of your devices, just turn off the Calls from iPhone setting on that device. See the setup section above for details.

User uploaded file


If you have an iPhone, the text messages that you send and receive on your iPhone can appear on your Mac, iPad, and iPod touch as well. You can then continue the conversation from whichever device is closest to you.


Take care.

Oct 9, 2016 1:04 PM in response to braden85

Hi, I have Continuity set correctly. I can make call prom Mac by my iPhone. I can read messages (SMS) on my Mac etc.

But I can't hang up incoming call on my Mac. If I click on my Mac (right top corner - call notification) call on iPhone ends with message: "call was terminated (failed)" (I have OSX in Czech language) . This problem is all time, when somebody calls me.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

If I hang up call from Macbook my call failed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.