iPhone 7 plus exterior buttons not working

I have had my iPhone 7+ for about 2 weeks now. Every once in a while all the exterior buttons stop working, volume up/down, power, home. The home button will still register and push and give the taptic feel and the touchID works. The phone itself still works and I can reply to texts and what not using notifications.


The past couple times it has done it, it has came out of it in ~4-5 minutes, however it has been about a half an hour and still nothing. I would restart my phone but the power button isn't working.


Has anyone seen this issue or know how to remedy it?


Thanks in advance.

iPhone 7 Plus, iOS 10.0.1

Posted on Oct 7, 2016 11:20 AM

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38 replies

Nov 6, 2016 8:13 PM in response to Mcguire6799

Experienced the same issue twice now in the last few days. Both times the standard hard reset (vol down + home) does NOT work, nor does holding the lock button for a standard reset. So annoying, took about 5 mins for it to "come out of it" and whatever app youre using is "exposed" to pocket gestures Also - it seems the more you try to do, the longer the glitch / freeze and the longer it takes to catch up with all our random button sequences. Remember when a new Apple device was reliable? Feels like launch is beta these days.

Nov 28, 2016 9:24 AM in response to Mcguire6799

I had this first happen to me yesterday, and again today. First time I've experienced this. On a 7 Plus, iOS 10.1.1


The home/power/volume buttons don't respond (but I do feel taptic on my home button) so I can't shut the unit off. Even power/home combo doesn't work. When it came back to life, it seemed like it was executing all the button presses.


I did find that if I plug it into some kind of power source (computer or wall wart) it immediately comes back to life.

Dec 5, 2016 11:34 AM in response to Mcguire6799

same issue on my iphone 7 seems to be happening more frequently recently... not sure if it's a software issue or not i don't see the same bugs on my iPad but i don't use that as much as my iPhone. This will be my last apple product if they are unwilling to help unless it's reproduced int he store. it's a brand new iPhone thats faulty this company is losing my support quickly. I really regret not getting a pixel now and i'm locked/trapped into this for 2 years if i want it for "free"

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iPhone 7 plus exterior buttons not working

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