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"Black boxes" over content in Safari since Sierra installed (intermittent freezes, also)

Hello,


I am seeing large "black boxes" that obscure content in Safari since installing Sierra. Sometimes refreshing the page will clear the boxes, but not always.


I am an experienced Mac user (all the way back to System 7) and I have never experienced this kind of behavior before.


I am also experiencing intermittent freezes on my MacBook Air (requiring a reboot) that are much more frequent since the Sierra was installed.


Anyone else having similar symptoms?

Posted on Oct 8, 2016 11:03 AM

Reply
22 replies

Oct 10, 2016 2:08 PM in response to Old Toad

I have had the same problem when running Safari, MS Word for Mac, Adobe Reader, Firefox. Tried the EtreCheck program, here are the results.


EtreCheck version: 3.0.6 (315)

Report generated 2016-10-10 17:06:53

Download EtreCheck from https://etrecheck.com

Runtime 2:49

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.


Problem: Other problem

Description:

Black or white rectangles obscure the desktop or other windows open on the desktop. These cannot be removed without restarting. Very annoying.


Hardware Information:

iMac (27-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,3

1 3.2 GHz Intel Core i3 CPU: 2-core

12 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

ATI Radeon HD 5670 - VRAM: 512 MB

iMac 2560 x 1440


System Software:

macOS Sierra 10.12 (16A323) - Time since boot: about 5 hours


Disk Information:

WDC WD1001FALS-40Y6A0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Byron's iMac (disk0s2) / [Startup]: 999.35 GB (86.29 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N ()


USB Information:

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Apple Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

CP1000PFCLCD CRDA103.981

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight


Gatekeeper:

Mac App Store and identified developers


Adware:

~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist

One adware file found. [Remove]


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 168 Apple tasks

[running] 96 Apple tasks


System Launch Daemons:

[not loaded] 42 Apple tasks

[loaded] 161 Apple tasks

[running] 100 Apple tasks


Launch Agents:

[loaded] com.oracle.java.Java-Updater.plist (2015-12-11) [Support]


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]

[loaded] com.malwarebytes.HelperTool.plist (2016-06-28) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-12-11) [Support]


User Launch Agents:

[running] com.amazon.music.plist (2016-02-12) [Support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-10-07) [Support]

[running] com.spotify.webhelper.plist (2016-04-05) [Support]

[failed] com.unionsoftwareonline.AppMonitor.plist (2016-08-17) Adware! [Remove]


User Login Items:

System Events Application (/System/Library/CoreServices/System Events.app)

AirPort Base Station Agent Application (/System/Library/CoreServices/AirPort Base Station Agent.app)

Microsoft Database Daemon Application (/Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app)

Dropbox Application (/Applications/Dropbox.app)


Internet Plug-ins:

MeetingJoinPlugin: Unknown - SDK 10.2 (2016-04-30) [Support]

OfficeLiveBrowserPlugin: 12.3.6 (2013-03-25) [Support]

Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-12-03) [Support]

AdobePDFViewerNPAPI: 10.1.16 (2015-10-30) [Support]

FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-10-07) [Support]

Silverlight: 5.1.50709.0 - SDK 10.6 (2016-10-04) [Support]

QuickTime Plugin: 7.7.3 (2016-09-13)

Flash Player: 23.0.0.162 - SDK 10.9 (2016-10-07) [Support]

iPhotoPhotocast: 7.0 (2010-05-06)

AdobePDFViewer: 10.1.16 (2015-10-30) [Support]

CouponPrinter-FireFox_v2: Version 1.1.6 (2011-07-27)

GarminGpsControl: 4.0.3.0 Release - SDK 10.6 (2013-10-21) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-25) Check version


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

WebEx64: 1.0 - SDK 10.10 (2015-09-30) [Support]


Safari Extensions:

QuickBrowse - Catalin Andrei Vasiliu - http://www.unionsoftwareonline.com (2016-04-06)


3rd Party Preference Panes:

Flash Player (2016-08-29) [Support]

Flip4Mac WMV (2013-03-29) [Support]

Java (2016-07-25) [Support]

Perian (2011-07-23) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

13% WindowServer

5% Safari

5% AdobeReader

4% kernel_task

2% com.apple.WebKit.WebContent(12)


Top Processes by Memory:

4.03 GB com.apple.WebKit.WebContent(12)

897 MB kernel_task

418 MB iTunes

344 MB mdworker(11)

319 MB Safari


Virtual Memory Information:

1.90 GB Free RAM

10.00 GB Used RAM (3.23 GB Cached)

0 B Swap Used


Diagnostics Information:

Oct 10, 2016, 03:24:23 PM ~/Library/Logs/DiagnosticReports/Mail_2016-10-10-152423_[redacted].crash

com.apple.mail - /Applications/Mail.app/Contents/MacOS/Mail

Oct 10, 2016, 01:01:51 PM ~/Library/Logs/DiagnosticReports/SystemUIServer_2016-10-10-130151_[redacted].cr ash

com.apple.systemuiserver - /System/Library/CoreServices/SystemUIServer.app/Contents/MacOS/SystemUIServer

Oct 10, 2016, 01:01:51 PM ~/Library/Logs/DiagnosticReports/UserEventAgent_2016-10-10-130151_[redacted].cr ash

/usr/libexec/UserEventAgent

Oct 10, 2016, 01:01:50 PM ~/Library/Logs/DiagnosticReports/sharingd_2016-10-10-130150_[redacted].crash

/usr/libexec/sharingd

Oct 10, 2016, 01:01:42 PM /Library/Logs/DiagnosticReports/mediaremoted_2016-10-10-130142_[redacted].crash

/System/Library/PrivateFrameworks/MediaRemote.framework/Support/mediaremoted

Oct 10, 2016, 01:01:40 PM /Library/Logs/DiagnosticReports/wifivelocityd_2016-10-10-130140_[redacted].cras h

/usr/libexec/wifivelocityd

Oct 10, 2016, 11:15:40 AM Self test - passed

Oct 8, 2016, 11:21:49 AM ~/Library/Logs/DiagnosticReports/QuickLookSatellite_2016-10-08-112149_[redacted ].crash

/System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/XPCServices/QuickLookSatellite.xpc/Contents/MacOS/QuickLookSatellit e

Oct 11, 2016 1:23 AM in response to Old Toad

I'm posting a screenshot too, I were on Github when it appeared:User uploaded file

Note that I just need to go at the bottom, then I came back to the point and the black box was gone. That's very strange. Also if you select it (by inspecting the element for instance), it disappears. Never had similar issues since I've installed macOS Sierra.

"Black boxes" over content in Safari since Sierra installed (intermittent freezes, also)

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