iOS 10 banner notifications not disappearing

I am running iOS 10.0.2 on my iPhone 6 and iPad Pro.


I have found the following problem on both my iPhone 6 64gb and my iPad Pro 9.7 32gb:


While in applications such as Notability, Photos, Safari, Clash of Clans, when I get a BANNER notification, it doesn't disappear on its own as it states under settings. In order for it to disappear I have to actually click the home button then return to my app, or slide up on the notification to make it disappear.


Things I have tried: 1. Restarting both devices, 2. changing all settings to Alerts AND None, then resetting back to Banners and restarting again, 3. waiting as long as a minute to see if notifications will disappear.


None have been successful.


Anyone have this issue and know of a way to resolve it, if it's resolvable?

iPhone 6, iOS 10.0.2

Posted on Oct 9, 2016 12:42 PM

Reply
17 replies

Oct 10, 2016 1:22 PM in response to Taylordfw

Hello Taylordfw,


Thank you for using the Apple Support Communities. I know having an issue with banner notifications is not what you expect. Based on what you stated, you have done some good troubleshooting already, and that really helps determine the next steps to help resolve this issue. The next step we’d like to try is resetting all of your device settings back to the factory state. Keep in mind this will revert all settings that you've customized or changed (including things like your Wallpaper and alarms). This means you may need to reconfigure some of those settings including network settings (so be sure you have your Wi-Fi password handy).



Before we do this step, it’s always a good idea to be sure you have a recent backup of your device. You can learn more about backing up your data and settings here:


About backups for iOS devices



When you’re ready go to Settings > General > Reset and choose "Reset All Settings."


Reset iPhone Settings - iPhone User Guide


Cheers!

Oct 30, 2016 9:40 AM in response to Taylordfw

Thanks for replying and that additional info, that really helps. Since that didn't resolve your issue, your next step is to use iTunes on your Mac or PC to backup your devices and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Then setup the devices as new temporarily to test the issue, then restore your backups.


How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
Restore your iPhone, iPad, or iPod touch from a backup


Otherwise, you may need to contact AppleCare support so they can help you with additional troubleshooting and help resolve this issue.


Contact Apple Support


Have a great day and thanks for using the Apple Support Communities!

Nov 7, 2016 10:13 AM in response to Taylordfw

User uploaded file

When playing full screen video this happens EVERY SINGLE TIME. Today I discovered that if I don't dismiss this stuck banner on my iPad, the text alerts for this conversation completely stopped on my iPhone. The texts came through and i carried on the conversation, but with no alerts whatsoever. This is most definitely a bug introduced with iOS 10 and it is still not fixed as of 10.1.1. I have urged Apple to look at this thread and everyone else with this problem should do the same.

Nov 13, 2016 1:12 AM in response to Taylordfw

I've discovered the same issue where the banner doesn't always disappear of it's own accord and you have to swipe up for it to disappear. normally i would consider this a mild annoyance however Yesterday it was a more serious issue as a banner got stuck over maps whilst I was driving! I attempted to swipe up when was stationary in a queue of traffic, only to hit the alert and it took me to another app and out of maps! Traffic of course started moving again at this point! GGGGGRRRRRRRR.

Thankfully I wasn't on the motorway and had the chance a couple of miles down the road to pull into a little lane and park up so I could get the maps app back.


It would be good if you could have the option to turn off all alerts when using the maps app for driving directions. Perhaps this already exists, I'll have to google it.


I will be turning a lot of alert banners off and maybe just have them stack up in the notification centre, as in addition to the above issue, I loathe, waking my phone and having to wait for what seems an age, for a flurry of banners to flash up before I can access any apps located at the top of the screen.

Nov 13, 2016 6:24 AM in response to T00LF00L

Have you contacted AppleCare or made a Genius Bar appointment? Have you restored your iPhone as a new device and run it for 24 hours to see if the problem stops?


Since this is not happening on all devices it is not a global bug and Apple will need to collect information from those that have the problem in order to sort the issue out.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 10 banner notifications not disappearing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.