After a random reset, lock screen prompts for a 4 digit passcode instead of a 6 digit passcode

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Level 1

8 points

After a random reset, lock screen prompts for a 4 digit passcode instead of a 6 digit passcode

While using safari, my iPhone 6+ went black, got the spinning wheel and reset. After this reset my lock screen now prompts for a 4 digit passcode but I've been using a 6 digit code for some time now.

I have updated to the latest firmware 10.0.2. Luckily the lockscreen still accepts my finger prints. I've checked in setting/ touch ID & passcode to confirm that my 6 digit passcode is still saved and working. However I've check several times and the lock screen is still prompting for a 4 digit one. I've tried entering the 6 digit code but it doesn't accept it. Also I've tried my old 4 digit code that I used before a firmware update forced me to use a 6 digit code but that didn't work either. I'm worried that if I shutdown and restart the phone, I won't be able to unlock my phone since the finger print will be disabled.

Any suggestions would be greatly appreciated.

iPhone, iOS 10.0.2

Posted on Oct 9, 2016 11:45 PM

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Answer 1

Oct 10, 2016 9:13 AM in response to typheous82

Take a look at this thread iPhone asking for a 4-digit passcode but I'm using a 6-digit passcode

the suggestions can help you.

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Answer 2

typheous82 Author

Level 1

8 points

Oct 10, 2016 9:30 AM in response to Ella Fitzgerald

Thank you for your reply. I've read the article in the link but since I still have access to my phone by use of the finger print, I wasn't ready to wipe or restore from back up just yet. However, I have found a workaround for this particular bug. Originally I tried to change my 6 digit code to see if that would force the lock screen to recognize that a 6 digit code was in use, but that didn't not work.

The workaround was to change my passcode to a 4 digit code using the "passcode options" feature. The new 4 digit code was accepted at the lock screen. Then I was able to change back to a 6 digit code. The lock screen is now working correctly and prompting for a 6 digit code.

I was fortunate that my touch ID was still active at the time of this random reset/bug.

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