Sierra Mail - Remove Attachments doesn't work!

Hello,


In macOS Sierra the Mail function "Remove Attachments" (Message menu) no longer works!


Until now, when I received emails containing many large photos I always saved the photos seperately,

then removed them from the emails.


Now when I receive such an email, the photos are no longer displayed as attachments,

and can no longer be removed.


How can this be fixed?


Many thanks.

Posted on Oct 10, 2016 2:31 AM

Reply
118 replies

Nov 5, 2016 9:56 AM in response to coxorange

Hi, I have updated to 10.12.1 - sorry but it did not help. I also have both Imap and POP accounts, when googling to see if I could get any help, mostly they seemed to recommend using only Imap accounts. That would be fine with only one user but is not the best solution if 3 different people are using your 3 connected computers at work. Today however for no reason that I can understand the delete attachment was active for all my messages in my sent folder and I was able to remove them. I have made absolutely no changes so I fail to understand why deleting suddenly worked. I tried moving some saved messages with their attachments back into the sent folder but it didn't work unfortunately. would be really interested to know if the same happens to you.

Nov 7, 2016 3:05 AM in response to coxorange

Hi,


I receive my messages that have attachments as attachments (ie with the paperclip) not inline so that is not the problem because the delete attachments option is still always greyed out. I can only remove attachments that I have added from the sent folder. I cannot remove any that are sent to any of our accounts except the iCloud imap account. The problem looks like it is with our POP accounts. I tested sending the same attachment to our imap account and could delete it, I then send it to one of our POP accounts and the option to delete was not available. I bet Apple has just decided POP accounts are outdated so they no longer work properly! It would be nice if someone would confirm this!

Nov 7, 2016 5:21 PM in response to coxorange

I have Sierra 10.12.1


This problem started with Sierra and I would really love to see which emails have attachments and I need to remove them after I have copied the ones I want to keep.


Attachments that were sent to me whiles using previous OS versions are still there and can still be Removed by the menu Message -> Remove Attachments.


Apple need to fix this!

Nov 8, 2016 1:29 AM in response to Yule

Yule wrote:

I have Sierra 10.12.1 This problem started with Sierra and I would really love to see which emails have attachments and I need to remove them after I have copied the ones I want to keep. Attachments that were sent to me whiles using previous OS versions are still there and can still be Removed by the menu Message -> Remove Attachments.


Exactly! Please also report this direct to Apple via:


http://www.apple.com/feedback/macosx.html

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Sierra Mail - Remove Attachments doesn't work!

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