How Apple making money )) I bought Transmit 4 at the start of 2014 and on now decided to reinstall it on my Mac Pro
When I decided to download from AppStore it asked me for additional 100% payment OMG 😢 And AppStore employee
told me that they don't care what I've bought 2 years ago - if was buying it 2 month ago they would fix the problem 😮
And I've got current AppleCare 😟
Shame on Apple !!!
Mac Pro, OS X El Capitan (10.11.6)
- Did you previously purchased it from the Mac App Store?
If so then it should be listed in the Purchased section of the Mac App Store. From there y can redownload for free.
If you previously purchased it from other than the Mac App Store then yo have to contact them for a redownload
Dear Illias, yes, I've bought this software from AppStore originally ! It was my mistake )) This way (from buying in AppStore you don't get serial number of the software, otherwise you'll get it & you don't need contact developer at all. In 21 century you just download soft and place your s/n
Don't support AppStore - they charge software developer for ability to sell and don't provide proper service for end user
How is Apple or the App Store in any way involved here?
Apple does not make this software, it does not decide how the software is sold, nor does it have any say on what its price is or how the Software is offered.
Apple simply provided the platform for the developer to sell it. Your issue is with the developer of the App, not with Apple.
Its like blaming a grocery store because there was a rat in one of the soup cans you bought. And to stop shopping at that store or any other store of that name.
Blame the developer, have it out with them. Apple and the App Store really have nothing to do with is.
Apple charge you and don't provide serial number for the software - you can't reinstall it outside of AppStore. Why I have to blame developer for this?
Apple provides the platform. If the developers do not have a serial number, then where is apple going to get one to give to you?
If you bought it with your Apple ID, it should be in your purchased section.
If you have changed Apple IDs since you bought it, then its not part of your current Apple ID anymore.
Apple uses your Apple ID to keep track of your purchases not a serial number. If the developer made a new App instead of updating the existing one and requires you to buy it again, Apple cannot do anything.
All these decisions are made by the developer, Apple has no say in it.
You need to take it up with the developer.
I bought around 50 different programs over AppStore so far and no one program has s/n when you buying through AppStore - It seems not a developer desire to do this, but AppStore rules. Yes now I have to beg developer to provide s/n. Why? I paid my money and expect service
Hello Mr_Kopy,
The Mac App Store is just that - a store - nothing else. There is a "Purchases" tab that may or may not have you past purchases. But if you use different Apple IDs, or if the app is discontinued, then it will no longer be available in the Purchases tab.
It isn't commonly known, but you should archive all apps that you purchase from the Mac App Store. While you should also have a Time Machine backup, that is a backup, not an archive. Your archive should be separate. Ideally, you should compress your archived apps too. Otherwise, the Mac App Store might corrupt your archives.
Transmit is only $34 and can be purchased direct from Panic. In fact, the Panic website doesn't even mention the Mac App Store. A number of popular apps have recently left the Mac App Store, or been mysteriously kicked out by Apple.
However, if you did purchase Transmit from the Mac App Store, and don't want to buy a new license, you will have to continue to work with Apple to get your purchase re-instated. Again, it is just a store like any other. Ergo, did you save your receipt? Without it, you have no proof that you ever purchased it.
Look, I don't know why you try to protect Apple if they do wrong thing?
It's one of the biggest and wealthiest company in the world and they can afford to keep database of previously purchased items. I work with graphic stock sites daily and for example www.istockphoto.com keep all my items for 8 years by now. And I believe Apple has in their pockets far more sophisticated solutions than www.istockphoto.com
Apple just don't care - they big
And by the way in 21 century I don't need to keep track of my purchases - my bank do it - I pay for this service
Have you contacted the developer?
the developer had to approach apple with the desire to sell their software on the app store. Apple gets a cut, yes, but the developer gets exposure that would likely be impossible without the store.
If a developer fails to provide the expectation of the app store policies you can report the software to apple.
go to
apple.com/feedback
and let them know if you think they should do otherwise.
until then this is a user to user support forum and this is not a situation where we can offer the solution you are asking for.
Thanks Bro! I'll try! Sorry, I just didn't know it
Hello Mr_Kopy,
I am not trying to protect Apple. I am trying to help you. If your purchased a license through the Mac App Store, then I doubt Panic is going to be able to help because they didn't sell you the license. You bought it through a 3rd party - Apple. If you have your receipt from Apple, then you can contact the Apple and demand that your previous purchase get restored. If you have your receipt then I don't see how they can deny that. You can certainly contact Panic too. Just don't be surprised if they can't help.
Sometimes apps will pull one version of an app and then publish a new version as a way to get paid upgrades, but I don't think Panic ever did that with Transmit.
There is no difference between whether you purchased an app two months ago or two years ago. If that same app is still available, then it should be in your Purchases tab. But no one here knows if you have your original receipt, if you used the same Apple ID two years ago, or what the App Store support person actually told you.
Hi Etresoft,
thanks for your Help, sorry, I didn't mean to get rude in our discussion, I'm just sick of Apple employees behaviours - they just don't help - from my point of view it's fair to provide to any customer s/n of software and let them go to contact developer. In my case - yes, I bought this soft from AppStore 2 years ago and now Appstore asking for money again.
And yes, I've got Apple Care and it seems no difference in customer service.
Apple as I see don't pay enough money to recruit proper consultants who will assist and help - they just hire cheap staff - and this people don't have any ideas how to solve problems.
This is how it works globally
And other competitors as HP or Dell provide even worse service )))
Big companies are evil ))
Wish you the best, Etresoft !
!!! Rip off by AppStore with transmit 4
