MX Master Connection

Question

Level 1

8 points

MX Master Connection

Hello,

I recently bought a Logitech MX Master and it was lovely to use for the 5 minutes it worked with the unifyer.

However, there is now no way of making it connect to my Mac.

First, I tried connecting through Bluetooth. It came up as a keyboard and I disconnected it as it wanted me to press shift on the mouse (there is no shift key on the mouse). Now it no longer comes up on Bluetooth. I've reset the bluetooth modules, removed all the bluetooth devices, deleted com.apple.Bluetooth.plist, fully shut down the Mac and turn it on again, reset the PRAM, reset the SMC, reinstalled OS Sierra and still nothing.

Secondly, the MX Master also comes with a Unifyer. Whenever I try to use the Logitech software to add a Unifying device, it simply crashes so I can't get any further.

This is driving me mad. The mouse shows up on my iPhone in bluetooth devices and works on other Macs, but I just cannot get my Macbook to recognise it.

I have an early 2011 Macbook Pro running OS Sierra 10.12.

If anyone can help you'll be a true champion of the people.

Thanks in advance,

Sam

Posted on Oct 11, 2016 3:23 PM

Reply

Answer 1

Jan 8, 2018 12:17 PM in response to SWaters90

Just FYI, I had to go all the way to bringing up the special menu in Bluetooth and resetting the Bluetooth module. That worked for me. The instructions are on the idownloadblog.com page mentioned in another post in this thread.

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Answer 2

sterling r

Community Specialist

Oct 12, 2016 11:55 AM in response to SWaters90

Hi SWaters90,

Thanks for using the Apple Support Communities. Sorry to hear that you are having these issues setting up your Logitech mouse with your Mac. If you continue to have issues connecting or configuring your MX Master, you may find the information and links on the following Logitech page helpful (apologies if you have already seen it):

MX Master - Logitech Support

Regards.

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Answer 3

Victoeia

Level 1

4 points

Jun 16, 2017 2:27 AM in response to SWaters90

You cannot use the MX Master with the built-in Bluetooth receiver in the MacBook Pro from 2011. The MX master uses a newer version of the Bluetooth standard, and you are therefore forced to use the Unifier.

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Answer 4

pasek

Level 1

8 points

Sep 12, 2017 9:39 PM in response to Victoeia

2011? How about brand new 2017 MBP? This mouse is a nightmare when it comes to BT connection. Even with unifier it skips all the time. Logitec needs to get their S together because same issues are reported on Windows machines.

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Answer 5

Baldey1

Level 1

4 points

Oct 3, 2017 8:02 AM in response to pasek

@pasek lol? Logitech needs to get their s together? It's always worked fine with my PC sittin right next to this 4000$ paperweight of a laptop... Apple needs to fix their ****, when i pay 4000$ for a [2017] macbook "pro" i expect things to work. This was my first Apple product, and has confirmed my worst fears. Never buying Apple again, i was right to think they are the most evil and least value company there is.
This is not the worst problem ive had with this POS, just the only one that drove me to your god awful support forums. Linking to logitech support? hoooooolyshit, at least you apologized cause you know you ****** up

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Answer 6

Dec 14, 2017 4:31 AM in response to OnkelDunkel

Hi, Just curious, what version mac are you running ?

Because I just go the Mx Master myself, and I'm facing problems trying to connect to my Macbook 2010 model.

It might because of the age of the laptop, but I highly doubt it.

I tried all the methods from that link and was unsuccessful.

Cheers

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Answer 7

Dec 7, 2016 8:47 AM in response to SWaters90

Hi,

I had the exact same issue and tried a lot of different things. The second solution in the following link worked for me - I deleted the files, shut down my Mac, booted and it found the MX Master the first time :-)

http://www.idownloadblog.com/2016/02/01/experiencing-bluetooth-problems-on-your- mac-try-this/

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Answer 8

Baldey1

Level 1

4 points

Oct 3, 2017 8:40 AM in response to OnkelDunkel

Thank you kind sir, deleting com.apple.bluetooth in the two locations your guide listed was what solved this issue for me.
Definitely an Apple issue... Wonder why a random bloke had to solve this issue for the Apple support team... Nice! I wonder what would have happen if i took this brick to an apple "genius"... Probably would have paid an arm and a leg to have it shipped somewhere for a month...

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