Final cut pro x 10.2.3 keeps crashing

Question

Level 1

9 points

Final cut pro x 10.2.3 keeps crashing

Hi there,

I just bought Final Cut Pro x 10.2.3 a week ago(I had used the trial first). I used it for an hour and then it crashed. When I try to reopen it, it crashes immediately when I click the icon. When it doesn't crash immediately it crashes after 10 seconds. It works when I restart my computer but when I use the program for a while it crashes, and the same problem happens again.

I've done my research, but nothing helped. These are the things I tried:

-Deleted third party plugins

-Deleted my library

-Deleted render files

-Deleted the folder in application support

-Reinstalled the program

Nothing of this helped.

I use a Macbook pro mid 2012 with an 2,5 GHz Intel Core i5 processor, 8 GB 1333 MHz DDR3 ram and Intel HD Graphics 4000 1536 MB graphics card. I have 60 gb storage space left.

I don't know what the problem is and I hope that someone knows how to fix it.

Thanks in advance, Mervin

Final Cut Pro X, macOS Sierra (10.12)

Posted on Oct 13, 2016 6:09 AM

Reply

Answer 1

Oct 13, 2016 8:11 AM in response to mervinvb

Whenever the application crashes, preferences may become corrupted, which again could cause new crashes.

So when this happens, or when the application is not working correctly, deleting preferences is the recommended first step.

Hold down command and option while starting the application. A dialog comes up. Click Delete Preferences.

With any luck, that will solve the problem.

If it doesn't, we need to know more about your setup.

Run Etrecheck and post its report here.

Reply

Answer 2

mervinvb Author

Level 1

9 points

Oct 15, 2016 5:24 AM in response to Luis Sequeira1

Thanks Luis!

Deleting my preferences solved the problem.

Reply

Answer 3

Oct 15, 2016 2:53 PM in response to mervinvb

Hold Down Command Option while you Startup Final Cut Pro and delete the FCP preferences when it asks you.

This worked for me after MacOS upgrade.

Reply

Answer 4

mervinvb Author

Level 1

9 points

Oct 16, 2016 4:38 AM in response to Luis Sequeira1

Hi, I'm back again.....

Final cut pro is crashing again.

I deleted my preferences once again but this time it didn't help. I also did a clean reinstallation of Final Cut Pro x.

I'm noticing that other pieces of software are not functioning properly.

I've ran etrecheck, so I hope that you can get something out of it.

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-16 12:38:46

Download EtreCheck from https://etrecheck.com

Runtime 4:57

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Description:

Keeps crashing

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2,5 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 608

Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800

EV2450 1920 x 1080

System Software:ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: about one hour

Disk Information:ⓘ

APPLE HDD HTS545050A7E362 disk0 : (500,11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 498.88 GB (53.18 GB free)

Core Storage: disk0s2 499.25 GB Online

HL-DT-ST DVDRW GS41N ()

USB Information:ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Western Digital Elements 107C

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Anywhere

Unknown Files:ⓘ

/Library/LaunchDaemons/com.motionvfx.mInstaller.HelperTool.plist

/Library/PrivilegedHelperTools/com.motionvfx.mInstaller.HelperTool

One unknown file found. [Check files]

Kernel Extensions:ⓘ

/Library/Application Support/MacKeeper/AntiVirus.app

[not loaded] net.kromtech.kext.AVKauth (2.3.7 - SDK 10.9 - 2014-09-04) [Support]

[loaded] net.kromtech.kext.Firewall (2.3.7 - SDK 10.9 - 2014-09-04) [Support]

/Library/Extensions

[loaded] com.logitech.manager.kernel.driver (5.60.1 - SDK 10.8 - 2016-10-16) [Support]

[loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26999) - SDK 10.4 - 2016-10-16) [Support]

[loaded] com.visicom.ManyCam.VideoDevice.driver (4.0.5 - SDK 10.7 - 2016-10-16) [Support]

[loaded] net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8 - 2016-10-16) [Support]

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26999) - SDK 10.4 - 2016-06-24) [Support]

[loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26999) - SDK 10.5 - 2016-06-24) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 (26999) - SDK 10.4 - 2016-06-24) [Support]

/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6 - 2016-10-16) [Support]

[not loaded] com.maudio.usb.fasttrackpro.driver (1.9.4 - SDK 10.7 - 2016-10-16) [Support]

[not loaded] com.ni.Fantom.nxtfwdl (1.1.1 - 2016-10-16) [Support]

[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.3.6-6 - SDK 10.9 - 2016-10-16) [Support]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.7-3 - SDK 10.8 - 2016-10-16) [Support]

Startup Items:ⓘ

Fantom: Path: /Library/StartupItems/Fantom

Startup items no longer function in OS X Yosemite or later

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 163 Apple tasks

[running] 101 Apple tasks

System Launch Daemons:ⓘ

[failed] com.apple.smbd.plist (2016-07-31)

[not loaded] 38 Apple tasks

[loaded] 159 Apple tasks

[running] 106 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-06-21) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-06-05) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[running] com.logitech.manager.daemon.plist (2016-06-17) [Support]

[running] com.m-audio.fasttrackpro.helper.plist (2014-11-17) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-01-07) [Support]

[running] com.wacom.pentablet.plist (2014-12-23) [Support]

[failed] com.wacom.wacomtablet.plist (2013-10-12) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2013-11-11) [Support]

Launch Daemons:ⓘ

[running] com.adobe.adobeupdatedaemon.plist (2016-06-21) [Support]

[running] com.adobe.agsservice.plist (2016-10-05) [Support]

[loaded] com.adobe.fpsaud.plist (2016-09-24) [Support]

[running] com.allocinit.camtwistassistant.plist (2014-07-13) [Support]

[loaded] com.autodesk.backburner_manager.plist (2013-02-04) [Support]

[running] com.autodesk.backburner_server.plist (2013-02-04) [Support]

[loaded] com.autodesk.backburner_start.plist (2013-02-04) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-09-28) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2015-11-05) [Support]

[loaded] com.motionvfx.mInstaller.HelperTool.plist (2016-10-11) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-01-07) [Support]

[running] com.seagate.TBDecorator.plist (2013-10-12) [Support]

[loaded] com.sonos.smbbump.plist (2014-02-02) [Support]

[running] com.visicom.ManyCam.VideoDevice.daemon.plist (2016-03-18) [Support]

[running] com.zeobit.MacKeeper.AntiVirus.plist (2014-04-02) [Support]

[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (2014-04-17) [Support]

[loaded] net.telestream.LicensingHelper.plist (2016-06-19) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2013-11-11) [Support]

User Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-03-26) [Support]

[running] com.spotify.webhelper.plist (2016-09-24) [Support]

[loaded] com.valvesoftware.steamclean.plist (2016-05-27) [Support]

[running] com.zeobit.MacKeeper.Helper.plist (2016-10-04) [Support]

User Login Items:ⓘ

iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Minecraft Programma (/Applications/Minecraft.app)

Android File Transfer Agent Programma (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

Sony Ericsson Bridge Helper Programma Hidden (~/Library/Application Support/Sony Ericsson Bridge for Mac/Sony Ericsson Bridge Helper.app)

mInstaller Programma Hidden (/Applications/mInstaller.app)

BambooCore Programma (/Library/Application Support/Wacom/BambooCore.app)

Internet Plug-ins:ⓘ

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-06-21) [Support]

FlashPlayer-10.6: 23.0.0.185 - SDK 10.9 (2016-10-12) [Support]

QuickTime Plugin: 7.7.3 (2016-09-14)

Flash Player: 23.0.0.185 - SDK 10.9 (2016-10-12) [Support]

WacomNetscape: 2.1.0-1 - SDK 10.8 (2013-10-12) [Support]

SharePointBrowserPlugin: 14.1.0 (2014-11-16) [Support]

Unity Web Player: UnityPlayer version 5.3.5f1 - SDK 10.6 (2016-05-08) [Support]

Silverlight: 5.1.20913.0 - SDK 10.6 (2014-01-31) [Support]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2013-10-12) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-08-27) Check version

User internet Plug-ins:ⓘ

Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

3rd Party Preference Panes:ⓘ

Flash Player (2016-09-24) [Support]

Java (2016-08-27) [Support]

Logi Options Launcher (2016-07-06) [Support]

M-AudioFastTrackPro (2014-11-17) [Support]

Paragon NTFS for Mac ® OS X (2014-04-18) [Support]

Seagate Dashboard for Mac OSX (2016-06-28) [Support]

Time Machine:ⓘ

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.88 GB Disk used: 445.70 GB

Destinations:

Time Capsule 3TB [Network]

Total size: 3.00 TB

Total number of backups: 24

Oldest backup: 15-06-16 11:44

Last backup: 24-09-16 22:26

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 498.88 GB X 3)

Top Processes by CPU:ⓘ

9% backupd

2% kernel_task

2% mInstaller

2% backburnerManager

1% mdworker(9)

Top Processes by Memory:ⓘ

1.14 GB kernel_task

500 MB com.apple.WebKit.WebContent(5)

287 MB Finder

279 MB AntiVirus

197 MB Safari

Virtual Memory Information:ⓘ

97 MB Free RAM

7.90 GB Used RAM (2.80 GB Cached)

35 MB Swap Used

Diagnostics Information:ⓘ

Oct 16, 2016, 11:28:16 AM ~/Library/Logs/DiagnosticReports/com.motionvfx.mObjectXPC_2016-10-16-112816_[re dacted].crash

/Library/Plug-Ins/*/mObjectGenerator.app/Contents/PlugIns/com.motionvfx.mObject XPC.pluginkit/Contents/MacOS/com.motionvfx.mObjectXPC

Oct 16, 2016, 11:26:57 AM ~/Library/Logs/DiagnosticReports/com.motionvfx.mObjectXPC_2016-10-16-112657_[re dacted].crash

Oct 16, 2016, 11:10:57 AM ~/Library/Logs/DiagnosticReports/node_2016-10-16-111057_[redacted].crash

/Applications/Utilities/Adobe Creative Cloud/*/CCXProcess.app/Contents/libs/node

Oct 16, 2016, 11:07:48 AM ~/Library/Logs/DiagnosticReports/com.motionvfx.mObjectXPC_2016-10-16-110748_[re dacted].crash

Oct 16, 2016, 11:00:31 AM Self test - passed

Oct 16, 2016, 10:55:02 AM ~/Library/Logs/DiagnosticReports/Motion_2016-10-16-105502_[redacted].crash

/Applications/Motion.app/Contents/MacOS/Motion

Oct 16, 2016, 10:23:13 AM ~/Library/Logs/DiagnosticReports/com.motionvfx.mObjectXPC_2016-10-16-102313_[re dacted].crash

Oct 14, 2016, 03:36:41 PM /Library/Logs/DiagnosticReports/AntiVirus_2016-10-14-153641_[redacted].cpu_reso urce.diag [Details]

/Library/Application Support/MacKeeper/AntiVirus.app/Contents/MacOS/AntiVirus

Oct 13, 2016, 08:52:07 PM ~/Library/Logs/DiagnosticReports/com.motionvfx.mObjectXPC_2016-10-13-205207_[re dacted].crash

Oct 13, 2016, 08:49:15 PM ~/Library/Logs/DiagnosticReports/com.motionvfx.mObjectXPC_2016-10-13-204915_[re dacted].crash

Oct 13, 2016, 07:23:51 PM ~/Library/Logs/DiagnosticReports/node_2016-10-13-192351_[redacted].crash

Oct 13, 2016, 07:21:07 PM ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2016-10-13-192107_[redacted].crash

/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper

Oct 13, 2016, 02:21:05 PM ~/Library/Logs/DiagnosticReports/quicklookd_2016-10-13-142105_[redacted].crash

/System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/MacOS/quicklookd

Files deleted by EtreCheck:ⓘ

Oct 13, 2016, 08:46:52 PM - ~/Library/Caches/com.apple.Safari/Extensions/Amazon Shopping Assistant.safariextension

Oct 13, 2016, 08:46:52 PM - ~/Library/Caches/com.apple.Safari/Extensions/Slick Savings.safariextension

Oct 13, 2016, 08:46:52 PM - ~/Library/Safari/Extensions/Amazon Shopping Assistant.safariextz

Oct 13, 2016, 08:46:52 PM - ~/Library/Safari/Extensions/Slick Savings.safariextz

Thanks in advance, Mervin

Reply

Answer 5

Oct 16, 2016 10:43 AM in response to mervinvb

I will just throw in here - I have used Final Cut Pro X for the last few years and it NEVER crashed. Not once.

Upgraded to Sierra when it was released and now it crashes almost regularly. Not as bad as you described, but often.

To me it seems directly related to Sierra.

Reply

Answer 6

Oct 16, 2016 12:15 PM in response to mervinvb

Why oh why do you have that crap scamware "mackeeper"? - completely uninstall it.

But there is no way to tell what damage it has already done to your mac. You should probably do a clean install.

Reply

Answer 7

mervinvb Author

Level 1

9 points

Oct 19, 2016 12:34 AM in response to Luis Sequeira1

Hi Luis,

I installed mackeeper from their original site, I bought a legal license and I have a Kromtech account.

I do not think that's a problem. I have it for 2 years now and it works really well. I use it's features a lot.

Back to the real problem; maybe Final Cut Pro x is not yet ready for MacOs sierra?

Reply

Answer 8

Tom Wolsky

Level 10

152,809 points

Oct 19, 2016 1:15 AM in response to mervinvb

LLuis is right. Mackeeper is essentially malware. You've hosed your system with it. Over the years there have been many, many reports of it trashing video systems. It's certainly screwed up your Sierra system. You'd best do a clean OS install without this garbage.

Reply

Answer 9

mervinvb Author

Level 1

9 points

Oct 19, 2016 2:27 AM in response to Tom Wolsky

Well, I guess you guys know more about it than I do, so I will uninstall MacKeeper, but I'm not sure if that will help, because nothing has happened to my computer so far.

Regards, Mervin

Reply

Answer 10

Oct 19, 2016 2:38 AM in response to mervinvb

mervinvb wrote:

Well, I guess you guys know more about it than I do, so I will uninstall MacKeeper, but I'm not sure if that will help, because nothing has happened to my computer so far.

Regards, Mervin

The problem is that, as Tom said, mackeeper has probably already damaged your system, so just uninstalling it may not help.

You should really do a clean install.

It is not nearly as daunting a task as it used to be; but if you need some convincing, try this: do a clean install on a separate partition or external drive and try it for a while.

I expect you will probably find that there are no crashes.

Reply

Answer 11

mervinvb Author

Level 1

9 points

Oct 19, 2016 2:43 AM in response to Luis Sequeira1

Thanks for your reply,

I have an idea: I was planning to buy a SSD pretty soon. I think I can do a clean installation of macOS on that drive.

I hope that it will solve everything. Thanks for your help!

Regards, Mervin

Reply

Answer 12

Oct 19, 2016 2:47 AM in response to mervinvb

mervinvb wrote:

Thanks for your reply,

I have an idea: I was planning to buy a SSD pretty soon. I think I can do a clean installation of macOS on that drive.

I hope that it will solve everything. Thanks for your help!

Regards, Mervin

That sounds like a plan!

You will be glad you did. Going from an HD to an SSD is the most rewarding upgrade you can make.

Reply