iPhone 5S no longer accesses Verizon after version 10.0.2 update, therefore cannot make or receive phone calls. Verizon says it is an IOS 10 problem.
iPhone 5s, iOS 10.0.2
HI Bryan,
Thanks for the tips! Unfortunately the reset suggestion, turning the phone off and on, etc. didn't resolve the problem. Note that both texting and retrieving voice messages work fine...I just cannot use the phone to initiate or answer calls. My husband's phone - which is the same as mine - still works fine, but he has not upgraded to 10.0.2. Any other suggestions? Thanks!
Alice
I would go back to Verizon. Phone calls are the responsibility of the carrier. I would sit down with them and review all aspects of your account the them.
Hi,
We visited the Verizon store...there isn't any problem with the carrier. My husband's phone, which is on version 9.1, works fine. The ability to make or receive a phone call immediately stopped when I upgraded to version 10.0.2. Is there a way to back-out of version 10.0.2 without resetting to factory settings and losing everything? I am trying to avoid buying a new phone. :-)
Alice
If the problem were iOS 10.0.2 preventing people from making calls on Verizon, it would be very big news. I have 10.0.2 and have no issues with Verizon.
No, downgrading is not supported. If you have all of your data back up, you shouldn't lose anything. Start by backing up the phone then restoring it from your back up.
I, too, have 2 iPhones 6s on iOS 10 with Verizon with no problems. Follow Meg's advice about backing up your phone then restore it through iTunes on your computer. A guess may be a bad installation of iOS 10.
Same happened to me. I had data...but no cell service (LTE dots blank). I went into Settings>Cellular>Cellular data options> then click on the Roaming (voice and data) area and turn off and then back on >Voice Roaming and Data Roaming. This fixed LTE for my iPhone 5 (updated from iOS 9 to iOS 10.0.2)
Restore from a backup
restore as new device. http://support.apple.com/kb/HT1414
Thank you so much for this simple and PERFECT solution! You are a genius. :-)
My phone mysteriously stopped being able to make calls (no signal dots lit up) weeks after doing the latest IOS10 patch 10.1.1. I got a new SIM at the Verizon store upon recommendation of Verizon on-line support. They blamed it on IOS10 and that they see this problem every day. They had no other advice besides upgrading to a new phone. Then after reading and trying the fix listed here (turning Data Roaming OFF) my phone now works fine. I find it very disturbing that if Verizon sees it every day they don't know of this fix.
iPhone 5S no longer accesses Verizon with version 10.0.2. Verizon says it is an IOS 10 problem.
