Can’t download an Update from the App Store (all other Updates download OK)

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Level 1

16 points

Can’t download an Update from the App Store (all other Updates download OK)

App Store shows a GarageBand Update available for my MacBook Pro.

The Update won’t download because the App Store thinks I bought GarageBand with a different Apple ID.
These are the messages that come when I sign in with my Apple ID & password and then click on Update:

Update Unavailable with This Apple ID

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

We could not complete your request.

There was an error in the App Store. Please try again later. (100)

But…

GarageBand was not bought separately for this MBP (it came with the iLife packet that was provided with my MBP when new).
I never had another Apple ID (and have been using my one-and-only Apple ID since I bought my PowerBook G4 in 2007).
All other iLife, Application, Security and Utility Updates download without problems.
I checked my App Store account with View My Account > Account Information and didn’t see anything I could change to solve the problem.

Seems like the App Store has some incorrect info hidden in my account.

How can the App Store even show an Update for a user with a different Apple ID – after I signed in with my Apple ID and then went to Updates?
Anyone know how I can download (current and future) Updates of GarageBand?

(I have read many threads about similar problems, but in these cases the user only had to go to the App Store and click on Accept for each Update – and then they could download the Update. This is not that type of situation.)

MacBook Pro (15-inch Late 2011), OS X Mountain Lion (10.8.5)

Posted on Oct 14, 2016 10:12 AM

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Answer 1

Oct 14, 2016 12:35 PM in response to 8ung

Hi ..

The information in this support articles may apply to your situation > Accept bundled apps using the Mac App Store - Apple Support

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Answer 2

8ung Author

Level 1

16 points

Oct 15, 2016 5:24 AM in response to Carolyn Samit

Thanks Carolyn for your reply and the reference to the article.

Most of the potential solutions in the article were already addressed in the original post. The following summary may make the situation clearer:

When this MacBook Pro was delivered in Dec.2011, all of the iLife Applications (including GarageBand et al) were already installed by Apple (the App Store didn’t exist at that time and the iTunes Store only handled music).

The version of GarageBand (6.0.4) that is on my MBP today was created 03 June 2011 and modified 08 October 2011 – both of these dates are long before I ever received the MBP from Apple (on 31 Dec 2011). This MBP is still using the original version of GarageBand that Apple installed before I received it.

Since the day it was delivered, the only purchase made for this MBP was for an OS X Update from Lion to Mountain Lion. No Application programs have ever been purchased separately, there is no other Apple ID that could ever have been used and no one else has ever used my MBP.

Just to be sure, I signed into the App Store to see if I needed to first Accept the Upgrade for GarageBand (6.0.5) - but it was not shown anywhere.

So, I have never bought an Application from the App Store and have never used another Apple ID.

One possibility is that the Mountain Lion Update (a few weeks ago), purchased from the Apple Store and downloaded from the App Store, may have done something that modified the Apple ID associated with my GarageBand program.

Or is there another possibility?

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