onedrive app won't let me login

• Exit OneDrive.
• Find OneDrive in your Applications folder
• Right click and select “show packaged contents”
• Navigate into the Contents/Resources folder
• Double click on ResetOneDriveApp.command (This will be ResetOneDriveStandaloneApp.command for standalone app)
• Start OneDrive and finish the setup process
• When choosing location, select the previous OneDrive syncing location. Files won’t be redownloaded if they haven’t changed.

I'm confused. In the first paragraph you talk about One Drive and

in the next paragraph your talking about iCloud.

Which is it?

Stono_Marsh wrote:

Sorry my mistake. It is all OneDrive

You may want to go to Microsoft and log into your account

to make sure everything is what you expect.

Personally, not having any issues with One Drive and Sierra.

You likely are not using your Microsoft account id to log into onedrive. You are likely trying to login to onedrive with your Apple ID or your iCloud credentials, which won't work since they are separate accounts with separate login credentials. Onedrive needs you to use your Microsoft account credentials.

The first place I went was Microsoft and they routed me to Apple. Any suggestions on what Microsoft website to try?

I Am using the correct login and I can access OneDrive from my browser and on my iPad. I just cannot login using the app

FWIW, I just installed OneDrive on one of my iMacs running Sierra, entered my Microsoft account info and was logged in with no problem. Do you have any anti-virus, cleaning programs etc. installed?

edit: forgot Version 17.3.6518 (0914)

You could try creating and logging in to a new user and test, or boot into Safe Mode and test.

No idea if this will help but can't hurt to try since you can't get logged in.

1. Open Utilities > Keychain Access.

2. Search "onedrive" in the search box, then you will find "OneDrive Cached Credential".

3. Delete the entry.

4. Start OneDrive app.

Try signing on to OneDrive in your web browser, then if that works, then use the same credentials to sign in to the OneDrive app.